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Handoff and AirDrop not working in El Capitan

After upgrading to OS X 10.11 El Capitan, my Handoff and AirDrop stopped working between iOS 9.0.2 on iPhone 5S and my MacBook Pro Late 13. I've tried logging out of iCloud account on both devices numerous times, it didn't help.


For my friend with MacBook Air and iPhone 5S with same iOS version it works flawlessly.


Did anyone encounter similar issue, and if so, how did you solve it?

MacBook Pro with Retina display, iOS 9.0.2, plus iPhone 5S with iOS 9.0.2

Posted on Oct 1, 2015 6:18 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2015 10:56 AM

Hey there AlexWoodblock,


I understand that you are seeing some issues with AirDrop and some Continuity features like Handoff as well. I have a couple of suggestions for troubleshooting these issues, the first of which can be found here:

Tips for sending items

If you don't see the recipient in the AirDrop window or sheet:

  • Make sure that both devices have AirDrop turned on and are within 30 feet (9 meters) of each other.
  • If you're sending to an iPhone, iPad, or iPod touch:
    • Your Mac needs to be a 2012 or newer model with OS X Yosemite or later.
    • The iOS device must have Personal Hotspot turned off in Settings > Cellular.
  • If you're sending to a Mac:
    • If the receiving Mac is using OS X Mavericks, Mountain Lion, or Lion, it needs to have an AirDrop window open: choose Go > AirDrop from the menu bar in the Finder.
    • If the receiving Mac is a 2012 or older model, click “Don't see who you're looking for?” in the AirDrop window or sharing sheet of the sending Mac. Then click “Search for an Older Mac.”
    • Find out if the Mac has “Block all incoming connections” turned on in Security & Privacy preferences. A Mac won't receive items using AirDrop if this setting is turned on.
  • If AirDrop on the receiving device is set up to receive items from contacts only, make sure that both devices are signed in to iCloud. Also make sure that the email address or phone number assocated with your Apple ID is in the Contacts app of the receiving device.

Use AirDrop to send content from your Mac - Apple Support

https://support.apple.com/en-us/HT203106


Next, use these steps to troubleshoot your Continuity features:


Get help using Continuity with your iOS device or your Mac - Apple Support

https://support.apple.com/en-us/HT204678


Take care, and thanks for visiting the Apple Support Communities.

316 replies

Mar 22, 2016 11:36 PM in response to Enzoe Hm

I have tried that, and even after the new update Airdrop isn't working at all. On the other hand handsoff is working just fine.

I trief connecting my iphone 6 with other mac books running El Capitan 10.11.3 in an apple store and surprisingly airdrop was working fine on all of them (but the devices weren't connected to the same wifi router or signed in to the same icloud account).


I got in contact with apple "genius" online but even they weren't able to solve this problem.

We can come to a conclusion that the problem is with Mac books and not the iOS devices. So can anyone tell me how can i reset my Mac book to it's factory setting. is there a way to do that without loosing my data, Beacuse i think that way it will solve this annoying problem.

Mar 23, 2016 10:49 AM in response to supersam03

Continuity/Handoff seem to have suffered in the latest release. I find it hard to understand, why. They looked bulletproof in Yosemite. In fact, I was able to restore function to the system that was not working by copying the old cloudpaird into Coreservices until the latest release (10.11.4), which does not work with it.

What I am now seeing in 10.11.4 is that on the system effected, AirDrop has started working and outward handoff to other systems works, incoming connections are not happening. This is independent of the device type - iOS or other Mac OS systems.


All my iOS devices work fine.


I have tried everything from reinstalling the OS and migrating content, logging in and out of iCloud (suffering from a two day mail sync after that,) reconfiguring network and BlueTooth with SMC and parameter reset - all snake oil!

Mar 23, 2016 7:12 PM in response to averynkh

I have tried this multiple times and it has never worked.


*** RANT WARNING *** What I find frustrating is that Apple engineers know exactly - by design - what elements would impact the behavior and what to delete to restart and attempt to make it work. But they do not even tell their support people. The problem is simply "presumed not there." I am really unhappy about this.

Mar 23, 2016 7:18 PM in response to averynkh

Same here. updated to 10.11.4 but Airdrop isn't working. But surprisingly last night, while my phone was connected to a bluetooth speaking, hence enabling that Airplay option in the iOS device. I started playing around with Airdrop absentmindedly and to my surprise my mac book detected my phone. But i wasn't able to make any transfers, so i tried switching off and on the handsoff feature, thats it after doing that Airdrop isn't working anymore.

At least this incident made me sure that there isn't anything wrong with my settings or anything, but the source of the problem is still unknown.

Deleting the bluetooth plist isn't a solution. I hope apple comes up with something soon.

Apr 2, 2016 7:00 AM in response to AlexWoodblock

How this annoying — each Apple software release brings sooo many creepy bugs, that I'm doubtful if they have QA in their production pipeline at all!

Starting from Yosemite with each update I spend HOURS browsing through forums trying to find solution to countless bugs.

Because of this I didn't want to update to El Capitan at all! I really think about all Apple updates as a risky thing — you don't know what problems you get after that!

But the need for some apps functionality forced me to update just last week. And let alone a bunch of new little annoying bugs with Finder, WiFi and printers, now I have this nice thing with Airdrop not working at all!!!! I used to use it a lot to drop files between Mac and iPhone. Now I can't! Thank you!

MacBook Pro (Retina, 15-inch, Late 2013)

Mac OS 10.11.4 (15E65)

Trying to pair with iPhone 5s running iOS 9.3

Both Mac and iPhone have all available updates installed.

Please deign to give an answer with possible solution!

Apr 2, 2016 11:23 AM in response to jillusmart95

I have to chime in that El Cap has not been "the boss." With the latest 10.11.4 update, I have spurious crashing of Mail and Contacts. Once they crash or become unresponsive, I have to reboot to fix the situation. The one improvement is that the system never shut down with 10.11.3 - it hung on a black screen. The update fixed that. it takes some time, but works now.


Like with everyone else here, the biggest issue all along for me has been Handoff and AirDrop. It is working like clockwork with Yosemite - even if I reboot into it today. 10.11.4 seems to have fixed AirDrop, at least with iOS devices and sometime OS X, but Handoff is only working outbound. Other systems can see my Mac Pro, but there is no inbound Handoff.


Since this is my main desktop machine, inbound is what I need most of the time. Frustrating! I used to fix it by switching Cloudpaird in Coreservices with the Yosemite version, but that does not work with 10.11.4


Bugreports are in and based on some communications, engineering is checking into it.


But I am still waiting for a fix...


I should note that I do not see these issues on my MacBook Pro Retina and my "Continuity patched" mid 2011 Air 11, but they tend to run fewer apps. My Mac Pro has 12 cores and 48GB with about 20TB of disk (spinning and SSD,) so it is my workhorse 24/7 and runs the most complex set of apps.

Apr 3, 2016 7:11 PM in response to HaraldS

Can anyone here will also check if the location works ? I 've been trying to solve this problem with airdrop and I also realize that location services are not working, but when I return to Yosemite the two of them ( airdrop and location ) works without problem.
I do not know if the location is required to make airdrop work, my guess is that something is faulty with the Wifi protocols, drivers or whatever, because the location depend on wifi and airdrop too, it seems the two problems are somehow related, and now I'm 100% sure that the problem is with "El capitan".

Apr 4, 2016 12:51 AM in response to AlexWoodblock

As someone already wrote here it occasionally starts or stops working with no apparent logic. When I posted here before I spent an hour trying to solve it: I rebooted iPhone, I rebooted Mac, I cleaned up Bluetooth.plist — nothing helped, Airdrop and Handoff just didn't work. And now — boom and it works, even though I usually do no reboot my Mac and iPhone for many days in a row.

So I don't know, there is some problem obviously here, but what exactly and what's the logic behind it... ?

Handoff and AirDrop not working in El Capitan

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