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Handoff and AirDrop not working in El Capitan

After upgrading to OS X 10.11 El Capitan, my Handoff and AirDrop stopped working between iOS 9.0.2 on iPhone 5S and my MacBook Pro Late 13. I've tried logging out of iCloud account on both devices numerous times, it didn't help.


For my friend with MacBook Air and iPhone 5S with same iOS version it works flawlessly.


Did anyone encounter similar issue, and if so, how did you solve it?

MacBook Pro with Retina display, iOS 9.0.2, plus iPhone 5S with iOS 9.0.2

Posted on Oct 1, 2015 6:18 AM

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Question marked as Top-ranking reply

Posted on Oct 1, 2015 10:56 AM

Hey there AlexWoodblock,


I understand that you are seeing some issues with AirDrop and some Continuity features like Handoff as well. I have a couple of suggestions for troubleshooting these issues, the first of which can be found here:

Tips for sending items

If you don't see the recipient in the AirDrop window or sheet:

  • Make sure that both devices have AirDrop turned on and are within 30 feet (9 meters) of each other.
  • If you're sending to an iPhone, iPad, or iPod touch:
    • Your Mac needs to be a 2012 or newer model with OS X Yosemite or later.
    • The iOS device must have Personal Hotspot turned off in Settings > Cellular.
  • If you're sending to a Mac:
    • If the receiving Mac is using OS X Mavericks, Mountain Lion, or Lion, it needs to have an AirDrop window open: choose Go > AirDrop from the menu bar in the Finder.
    • If the receiving Mac is a 2012 or older model, click “Don't see who you're looking for?” in the AirDrop window or sharing sheet of the sending Mac. Then click “Search for an Older Mac.”
    • Find out if the Mac has “Block all incoming connections” turned on in Security & Privacy preferences. A Mac won't receive items using AirDrop if this setting is turned on.
  • If AirDrop on the receiving device is set up to receive items from contacts only, make sure that both devices are signed in to iCloud. Also make sure that the email address or phone number assocated with your Apple ID is in the Contacts app of the receiving device.

Use AirDrop to send content from your Mac - Apple Support

https://support.apple.com/en-us/HT203106


Next, use these steps to troubleshoot your Continuity features:


Get help using Continuity with your iOS device or your Mac - Apple Support

https://support.apple.com/en-us/HT204678


Take care, and thanks for visiting the Apple Support Communities.

316 replies

Apr 24, 2016 4:49 AM in response to boynevs

After hours of research, discovery, trial and error - I finally got airdrop working on my iPhone 5s (working on iOS 9.2) with my Macbook Air 13 inches 2012 late model (running on OSX El Capitan 10.11.4).

What worked in the end -

  1. Disable bluetooth adapter
  2. Open the terminal application
  3. Login as super user for the computer by entering the command (without the double quotes) - "sudo su"
  4. Enter super user password
  5. Change to root directory - "cd /"
  6. Find all files for Bluetooth playlist - "find . | grep com.apple.Bluetooth*"
  7. Delete all the files found using the rm command. Example if you find a file ./Library/Preferences/com.apple.Bluetooth.plist then delete it using the command - rm ./Library/Preferences/com.apple.Bluetooth.plist
  8. Repeat step 6 for all other files located.
  9. Exit terminal once all files have been deleted.
  10. Restart Mac. This will restart your bluetooth adapter automatically (if it doesn't then enable the bluetooth adapter manually on your mac).
  11. This didn't fix the problem in itself so I proceeded ahead.
  12. Disable internet connection sharing from System Preferences on your Mac. System Preferences --> Sharing --> Internet Sharing (uncheck)
  13. Open About this Mac --> Overview --> System Report --> Network --> WifiUser uploaded file
  14. If the AirDrop section says "Supported" then your Mac does support Airdrop feature. My Mac in this case displayed something different from what others reported. It indicated "Channel 44" in addition to "Supported" for some reason.
  15. I logged into my router and changed my WLAN radio channels. I disabled my 2.4 GHz band and fixed my 5 GHz band to channel 44.
  16. This seemed to work and I could now see my Mac in my iPhone for AirDrop and vice versa. I was successful in transferring both images and videos off my camera roll.
  17. After successful connection I set my radio channels on my router back to defaults (auto select) and the AirDrop still work normally (even on different Channels)


Not sure what exactly was broken in the background but the procedure definitely got me working. Airdrop is truly a flaky feature.


Was it worth the effort??? meh!

Apr 25, 2016 10:16 AM in response to Rajat-MacUser

Thanks for posting your solution, I will try to see if I have luck with that, something tells me that maybe the problem with airdrop is about that channel that appears on the system report, I remember that my system report shows airdrop locked on a channel (I don't remember which one), maybe airdrop gets stuck on that channel and that is why doesn't work. I'll try and report back if I have lucky.

Apr 29, 2016 8:59 AM in response to TPRyan007

In my particular case the location is not working either, I always thought that maybe that have something to do with Airdrop failure but this only happen with El Capitan, I have a dual boot drive and when I boot into Yosemite everything works perfect (location and airdrop) so this is a software issue in El Capitan.

Apr 30, 2016 5:16 AM in response to JosueK

I have tried every single thing suggested on all these pages. This is an El captain issue and Mac need to get their *** into gear and sort it. In the mean time I've actually had to purchase an app that I use on iPhone and Mac bookPro called "Send Anywhere" so far it's the only solution the airdrop between Macbook and iPhone. Airdrop works perfectly between iPhones and iPads but with Macbook Pro El capitan it's pure *****. get it together Apple you owe it to your loyal purchasers.

May 5, 2016 2:17 PM in response to karinds

Admittedly, I haven't read all 19 pages of this thread so stop me if this has already been discussed. But is anyone else running a vector-based drawing app in combination with a pen tablet on their computer? This was a program combo that I installed within the first hour of owning my new MBP. I then went through weeks of issues with airdrop and continuity as mentioned in this thread. After wiping my computer completely and starting from zero, all functionality returned and worked flawlessly for months. As of two weeks ago, I again decided to install the same software (only the drawing app and the tablet driver, without any other software installs or system changes) and within a day all my old unwelcome airdrop and continuity issues returned. I know that my experience provides anecdotal evidence at best, but I use my computer almost 10 hours a day and it has essentially become an extension of my arms (sad I know). All I'm saying is that I'm in tune my computer, and the combination of installing the same apps with the sudden onset of the exact same problems as before, with a time gap between the two of several months just seemed to line up too perfectly to be coincidental. Could it be that this app and or other apps built on similar architecture are somehow interfering with behind the scenes commands and causing the problems? Or have I finally lost complete contact with reality?

May 5, 2016 2:48 PM in response to Doc Milo

Hi, that was my first thought, "maybe an particular app that produce some trouble", so after try every solution that I found I erased my entire hard disk and then I do a clean install of El Capitan with no other third party software installed, and the result is the same: Airdrop not working.


I'm losing hope that this problem will be fixed in El Capitan because even in the last beta the problem is still there.

May 17, 2016 9:34 AM in response to idontknowwhoiamsowhat

Hello,


When I previously spoke with Apple care they said they will release os x 10.11.5 for correcting airdrop and handoff features but today I received the update. After updating still airdrop feature not working. I don't know what is wrong. Any one facing same problem? Can we go to apple store in person for a solution .....?? Any advise


Thank you

Macbook pro retina 2015 early

Iphone 6 iOS 9.3.2

Handoff and AirDrop not working in El Capitan

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