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Outgoing mail server gone under El Capitan

Immediately after installing El Capitan, I am unable to send emails. However, I'm still receiving them. Note the following oddity ... although I once had an email address "drastal@comcast.net" it has been inactive for years. Nonetheless, it appears when I view the "Internet Accounts" tab under "System Preferences". I've asked staff at the Apple Store to resolve this twice before, and no one seems to understand why it's shown there. Yet my drastal@icloud.com account has worked perfectly, until I installed El Cap.


The contents of my Mail Preferences are shown below. Thanks in advance ...


User uploaded file

iMac (27-inch Mid 2010), OS X El Capitan (10.11)

Posted on Oct 1, 2015 4:02 PM

Reply
92 replies

Oct 13, 2015 1:10 PM in response to Drasticbunny

Hi Drasticbunny.

I am having the same problem and the solutions listed here have helped me.

I now can send emails from my MacBook Pro but each time I get the " does not have a preferred outgoing mail server" message and I need to select the icloud server again.

I have done this numerous times and I even logged out of icloud. No difference.

Any suggestions?

Oct 16, 2015 7:09 AM in response to albeas

I hope that works for others. In my case, nothing stayed working even if it worked at first, no fix was consistent across mail accounts or even from moment to moment, but luckily, after a week, the thing just started working for me all the time and has been fine ever since. The most frustrating part I faced when I was dealing with this was Apple Support (phone, genius bar, etc.) saying that they were unaware of any Mail problems, and even now, articles about issues found with El Capitan, even those mentioning Mail, never seem to acknowledge this sending mail problem.

Oct 16, 2015 9:47 AM in response to Larry Sochrin1

I too am surprised by the apparent lack of awareness expressed by Apple Support -- I know that this is not entirely accurate, but a quick search of El Capitan Mail issues yields over 1 million hits (I realize that there is substantial duplication these results).


I'm working up the courage to attempt a re-installation of El Capitan next week. Hopefully, if I'm patient, everything will go more smoothly this time.

Oct 17, 2015 8:17 AM in response to Binns

My Mail server problems seem to have corrected itself.

The outgoing mail server box in Preferences still does not have an entry; it shows None. But my mail works anyway.

I can send emails without getting the message box asking for a preferred outgoing mail server.

Don't know how, why, etc but it is working...for now

Oct 20, 2015 3:29 AM in response to Drasticbunny

I got mine working by following the other replies and changing the authentication of the outgoing server to password, then putting in my iCloud details.


So it seems Apple released an OS update which meant people couldn't send email - you expect this from Microsoft but this is just terrible from Apple!


Next thing you know they'll be releasing a stylus.

Oct 20, 2015 11:47 AM in response to MattWebber

I have had the same sending emails issues since El Cap upgrade. I use Metronet for my emails and it refuses to log on to the SMTP server. Did all the suggested workarounds to no avail. If I use Microsoft Entourage own the same computer (MacBook Pro) with the identical account details, mail sends straight away. Sending from iPad and iPhone are all unaffected. Looks like I may have to start using Entourage or Outlook, unless Apple fix it.

Outgoing mail server gone under El Capitan

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