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All replies
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Helpful answers
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Oct 2, 2015 4:38 AM in response to kathifromwoodburyby stedman1,I'll pass your concerns on to the forum moderators.
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Oct 2, 2015 8:38 AM in response to kathifromwoodburyby ChitlinsCC,Howdy kathy
If your husband is now posting as " NinjaR01 " to My support community account was deleted?? - you can disregard what is quoted below from that thread.
I said:
If you were banned for cause, you would have received an email with " Apple Support Communities - Temporary Ban " in the subject line - preceded by some number of emails regarding " Apple Support Communities - Post Removed by Host " - OR - your account has been associated with SPAM posts (unceremonious removal of posts/questions)
The " ASC - Temporary Ban " email can be replied to ( i.e., NOT from "noreply@apple.com" )
Use the Reply To feature in your Mail client to contact the Community Hosts directly.
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Oct 2, 2015 9:06 AM in response to ChitlinsCCby kathifromwoodbury,No, he's not posting in another thread. That thread is not associated with this one.
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Oct 2, 2015 9:28 AM in response to kathifromwoodburyby ChitlinsCC,OK. IF what I quoted above is applicable, then follow that parallel path while awaiting any contact from stedman1's report to our Hosts.
If it is NOT, then there may be a new "glitch du jour" in the SiteWare and/or its databases
Can you clear up the two variables for us? (they MAY actually be related after all )
- If no emails, then glitch - pretty simple
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Oct 2, 2015 9:33 AM in response to kathifromwoodburyby Kurt Lang,Does the message say user Grayn280, or user asfahan has been banned? If so, neither of those have anything to do with your husband's account. It's a bug in Jive (the software these forums run on) related to spam control. Just logout and login again.
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Oct 5, 2015 4:28 AM in response to kathifromwoodburyby kathifromwoodbury,This is a bump.
Also, FYI - the account was banned about 2 years ago. There's no recall of email notifications from mods.
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Oct 5, 2015 4:30 AM in response to kathifromwoodburyby stedman1,I've again passed your message on to the mods.
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Oct 5, 2015 9:16 AM in response to kathifromwoodburyby ChitlinsCC,I too will pass this along... keep "bumping" if you do not hear something and we will keep passing it along
*to be fair, the nearly simultaneous rollout of iOS 9 and El Capitan has resulted in a "We are experiencing a higher than normal call volume, please continue to hold and we will be with you as soon as possible" situation here in the forums and likely all across Apple Support. Host s are busy bees in other words.
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Oct 7, 2015 2:44 PM in response to kathifromwoodburyby ChitlinsCC,Howdy kathi
Before we report again, ya'll need to do some stuff:
- Have you checked your email provider's WebClient SPAM folder for emails from Apple Community Hosts? Do so.
- IF there is email there, all this waiting for the Hosts to contact you have been a waste of time
- I see no answer to Kurt's question above:
" Does the message say user Grayn280, or user asfahan has been banned? " - With his "normal" action flow, demonstrate for us what exact steps are being taken to get the error message - quote the exact words, verbatim
- Take screenshots at every step = FULL Display (CMD + SHIFT > 3) and post as you describe your actions
Tag, you're it...
- Have you checked your email provider's WebClient SPAM folder for emails from Apple Community Hosts? Do so.
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Oct 8, 2015 4:53 AM in response to ChitlinsCCby kathifromwoodbury,Please read my post above. The account was banned 2 years ago...
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Oct 8, 2015 8:04 AM in response to kathifromwoodburyby ChitlinsCC,kathi - I am clear = crystal, now and then
you are misunderstanding me, I guess...
- check your SPAMƒ for RECENT email from the Community Hosts regarding the reports we have made from THIS thread
- have him TRY AGAIN
- record steps taken and take screenshots
- answer Kurt's question when you get the error about being banned
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- COPY/PASTE the entire message and/or take screenshot
WHEN he was banned is irrelevant to the task at hand
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Oct 8, 2015 8:16 AM in response to ChitlinsCCby Kurt Lang,WHEN he was banned is irrelevant to the task at hand
It partly is. Since it happened two years ago, that automatically rules out the Grayn280 or asfahan issue.