Level 1

9 points

Finder crashes when entering time machine

Since the upgrade to el capitan, I've been unable to enter time machine. The initial screen is displayed for a few seconds and then it disappears. The console reports that Finder has crashed and a crash log is produced. In a nutshell the error being reported is:

Application Specific Information:

*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArrayM objectAtIndex:]: index 0 beyond bounds for empty array'

terminating with uncaught exception of type NSException

I have since run first aid on the drive in question (and it is a network drive). It seems like backups are happening, but I can't see them and if I can't restore from them, they're rather pointless !!!

Any one with any ideas and/or clues as to what I should be looking for ?

iMac, OS X El Capitan (10.11)

Posted on Oct 2, 2015 8:39 AM

30 replies

Oct 14, 2015 11:23 PM in response to joe.dmello

the solution didn't work for me.

Flugor

Level 1

14 points

Oct 15, 2015 3:01 AM in response to joe.dmello

I my case, time-machine is still working.

Strange...

The only idea i have in your case is to use the preferences that were recreated when the system recreated the Library-folder.

What happens if you move files that are related to the finder and spotlight from "Library_new" to your Library-folder and log out and in again?

@others: Is your time-machine still working?

joe.dmello Author

Level 1

9 points

Oct 15, 2015 3:08 AM in response to Flugor

I'd be guessing because I'm not sure which files I should copy from the 'new' library to the 'old' library.

Flugor

Level 1

14 points

Oct 15, 2015 3:15 AM in response to joe.dmello

Did you delete Library -> Caches -> com.apple.finder?

This shouldn't cause any new problems.

In my case, Time-machine is still working...

joe.dmello Author

Level 1

9 points

Oct 15, 2015 3:27 AM in response to Flugor

that folder isn't present in the new or old version of the library ...

Flugor

Level 1

14 points

Oct 15, 2015 3:58 AM in response to joe.dmello

A few more ideas:

- does your time-machine work with another or new user-account?

- did you check that your backup-drive is ok? Be warned: Disk Utility may take some hours...

- if you have more than one user: Did you log into them after upgrading to El Capitan?

otherwise you will see Spotlight-related problems

- did you recreate your spotlight-databases using "sudo mdutil -E"?

joe.dmello Author

Level 1

9 points

Oct 15, 2015 4:11 AM in response to Flugor

Yes, when I logged this with Apple, that's what they told me to try (with a new user account) and it did work.

Yes - to the best of my knowledge the back drive is fine AND it's still backing stuff up. It's also been checked.

Yes. Did that too.

Last point - no. But I've not (yet!!) had any spotlight issues. I've also been having issues with iTunes too and I think that the best way forward for me is to bite the bullet and do a clean install. However, because this machine is used for work, I cannot do so until I have enough free time (because of the software I'll have to reinstall after). That probably won't be until week-end after next.

Thank you for taking the time to help !!!!

Oct 17, 2015 5:00 AM in response to Flugor

This solution did not work for me, frowny face.

Flugor

Level 1

14 points

Oct 17, 2015 5:42 AM in response to Michael Rosenstein

Sorry to read that 😟

What happens if you try to use time-machine after step 12?

You should be able to use time-machine at this point...

Oct 21, 2015 12:59 PM in response to Flugor

tried this too, but didn`t work either...

* f### *

Oct 21, 2015 11:23 PM in response to Stephan K

This seems to be connected to systems which are running with two monitors:

http://macperformanceguide.com/blog/2015/20151015_1404-OSX_ElCapitan-TimeMachine .html

Oct 21, 2015 11:30 PM in response to Stephan K

Thanks for the hint Stephan. After disconnecting my second screen or running in synchronised mode I can access Time Machine...

Oct 25, 2015 9:23 AM in response to Stephan K

Well I'll be dipped in dogspit. That's all it took, unplugging my second monitor.

Wow, that's infuriating. What's happened to Apple's QA?

joe.dmello Author

Level 1

9 points

Oct 25, 2015 9:27 AM in response to joe.dmello

It would seem that the most recent software update (10.11.1) has cured the issue I was having, at least it appears to have done so.

Nov 1, 2015 2:53 PM in response to joe.dmello

10.11.2 Beta fixed this for me.

10.11.1 didn`t solved the issue on my MacPro

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Finder crashes when entering time machine