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safari not responding os x el capitan

13" Retina Display MBP late 2012, and I just updated to OS X El Capitan, I'm having a lot of trouble when i try to quit safari, it gets stuck on quitting! Then i force the quit of the app and the information report shows me that it wasn't responding. Does anyone have a trouble like this? How can i repair it? It also looks like its consuming a lot of my battery.

MacBook Pro (Retina, 13-inch, Late 2012), OS X El Capitan (10.11)

Posted on Oct 2, 2015 9:06 PM

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Posted on Oct 2, 2015 9:40 PM

Open a Finder window. From the Finder menu bar click Go > Go to Folder


Type or copy paste the following


~/Library/Caches/com.apple.Safari/Cache.db


Click Go then move the Cache.db file to the Trash.



Quit and relaunch Safari to test.

25 replies

Oct 5, 2015 7:25 AM in response to cehopa

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History
. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis

Oct 7, 2015 12:39 PM in response to Eric Root

Did everything and non work out! Sorry! But thanks for the help

Eric Root wrote:


Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History
. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis

Oct 5, 2015 7:37 PM in response to cehopa

Date/Time: 2015-10-05 20:34:17 -0600

OS Version: Mac OS X 10.11 (Build 15A284)

Architecture: x86_64

Report Version: 22



Command: Safari

Path: /Applications/Safari.app/Contents/MacOS/Safari

Version: 9.0 (11601.1.56)

Build Version: 2

Project Name: WebBrowser

Source Version: 7601001056000000

Parent: launchd [1]

PID: 1087



Event: hang

Duration: 1.90s (process was unresponsive for 5 seconds before sampling)

Steps: 19 (100ms sampling interval)



Still having the problem :S



Hardware model: MacBookPro10,2

Active cpus: 4



Fan speed: 3856 rpm



--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

Oct 7, 2015 12:41 PM in response to Eric Root

Thanks to the link he

Eric Root

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History
. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis

gave me from the:


Safari Web Content not responding - Yosemite


I solved my problem using the step 3 that goes like this


Step 3

If Safari still doesn’t work, quit, go back to the Finder, and move the following items from the open Library folder to the Desktop (again, some may not exist):

Cookies/Cookies.binarycookies

Internet Plug-Ins

Preferences/ByHost/com.apple.Safari.*.plist

Preferences/com.apple.Safari.Extensions.plist

Preferences/com.apple.Safari.LSSharedFileList.plist

Preferences/com.apple.Safari.plist

Preferences/com.apple.WebFoundation.plist

PubSub/Database

Safari

SyncedPreferences/com.apple.Safari.plist

Here, "*" stands for a long string of letters, numbers, and dashes.

Note 1: You are not moving the Safari application. You’re moving a folder named “Safari.”

Note 2: This step will remove your Safari extensions, if any, and their settings. If you choose to reinstall them, do so one at a time, testing each time to make sure you haven’t restored the problem.

Try again. Your settings and bookmarks will be lost. The default set of bookmarks will be restored. Delete them all.

If Safari is now working normally (apart from the lost settings), look inside the “Safari” folder on the Desktop for a file named “Bookmarks.plist”. Select

File â–č Import Bookmarks...

from the Safari menu bar. Import from that file. Recreate the rest of your Safari settings. You can then delete the items you moved to the Desktop.

If the issue is still not resolved, quit Safari again and put all the items you moved to the Desktop back where they were, overwriting the newer ones that may have been created in their place. You don’t need to replace the files you deleted in Step 1. Stop here and post again.

If you don’t like the results of the last step, you can undo it completely by quitting Safari and restoring the items you moved or deleted in that step from your backup, overwriting any that were created in their place.

Dec 3, 2015 8:12 AM in response to cehopa

This same thing has been happening to me since I installed El Capitan many many months ago. Safari is still completely unusable and there has been no response from Apple. Safari is slow, it memory leaks to about 4 gb+ within a minute and you can't close it. I only use Safari at this point to get old passwords out of it. It hasn't been in a useable state for 6+ months.


If anyone knows how to fix it I would love to hear it.

Dec 11, 2015 5:16 AM in response to cehopa

Same issue, MBP Mid 2012 i7.


If you use the Network Assistant, Assist me, then select I use DSL, put in your password and then quit the process my Safari will come back. But I need to do it every single time the computer wakes up.


Great thing is, Chrome works just fine. Every time. All the time. So Apple blew out their own browser, but Chrome works just fine. Huh.


I also have a 27" imac retina and El Capitan installed perfectly with no issues. Hit or miss.

Dec 28, 2015 7:12 AM in response to cehopa

It is ridiculous to have to jump through hoops like this, to solve a problem that is caused by an Apple application. Safari is the problem. It hangs randomly. There is a reason. The only solution is to bounce wifi, and it works every time. Something is causing a disconnect between Safari and wifi. No other wifi applications are affected. This has been a problem since Yosemite and has not been fixed. It is a bug in Safari, plain and simple.

Mar 27, 2016 10:19 AM in response to cehopa

I'm just a guy who uses a computer now and then. I can't be jumping through all these hoops doing who knows what and risking blowing it all up. The simple, elegant solution to this problem I figured out was to download Google Chrome and abandon Safari and get on with my life. Same goes for Iphoto abandonment by Apple. The supposedly seemless transition to Photos totally froze the computer, It appears Apple just doesn't care any more. So be it. When I get my next system, it likely won't be Apple.


MBP, mid 2010. Updated to El Capitan in February, 2016 and have had it!

safari not responding os x el capitan

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