iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing

HI digitalmind! Did you get an update with the senior engineer yet? Thanks!

Just wanted to post my experience here. I had this issue when wiping a iPhone 6S and restoring -- messages and health data were missing

iOS 9.2 (just released) seems to have fixed the issue. You have to wipe your phone and restore from the backup again, and all my messages and health data seems to have properly been restored. So, this definitely seems to have been an iOS issue. All of my data is there now.

How did you uupdate to iOS 9.2? Via the settings app, or on iTunes?

When was your backup from? Was it iCloud, and was it a freshly created backup (meaning, had you recently deleted a backup yourself and it then created a full new one, or was it your backup from when getting the 6s and its just been backing itself up)?

@r-m: I updated to iOS 9.2 via the Settings app, then wiped my phone right after. I had been using a "clean" setup that had not been restored, hoping that iOS 9.2 would resolve the issue.

My backup was on iCloud, and it was not a freshly created backup. It was the backup I had last made on iOS 9.1 before originally wiping my phone (about 2 weeks ago) and having the issue. At that point, I hoped iOS 9.2 would fix the issue, and just used a non-restored phone (with backup off entirely) until 9.2 just came out.

Similar to what I did. I Updated to 9.2 via the settings app. Restored my last backup (14th November) and had missing data.

I Wonder why mine is so broken :-(

I'm downloading 9.2 to restore 9.2 via iTunes to see if that makes any difference.

@r-m: Was your 14 November backup before your initial wipe? One thing I was worried about is that, when I restored originally, that it would try to back up and would overwrite my good backup with corrupted data. If you have something listed before 14 November in the restore list, might be worth trying one of those.

@r-m: I spoke too soon on my fix. Thinking the issue was resolved, I wiped and reloaded again -- and all messages missing again. :-( Going to see if I can try to reproduce what I did the first time that brought back my data. Will keep you posted.

It was. It was that day I wiped my phone to restore my iCloud backup.

Backstory: I deleted myfitnesspal to clear a bug, and accidentally said Yes to deleting all health data it stored. So I decided to reset my phone and restore to the iCloud backup that was created just a couple of hours prior.

That's when I discovered this issue for myself.

I switched off iCloud backup that next day, and hadn't created a new backup until recently when Apple told me the issue was fixed - it created a full new backup and left the 14th November one intact.

The only backups available for this device are the one from that day, the 14th November, and one from the day before, the 13th. And later, the one I created recently.

The recent one is broke as it was a backup of broke-ness.

The earlier 2 have the issue still.

Frustrating:

I've downloaded 9.2 from the developer centre, and it's definitely for "iPhone 8,1" which is iPhone 6s, yet iTunes tell me it cannot be restored because it's not compatible with this device.... 😠

I have a lot of patience, but my iPhone is really testing it this last month.

So I was able to fix my wife's phone by following the steps above. Updated her phone to iOS 9.2, wiped it clean from the settings, restored from the last backup from her broken iPhone (on iOS 9.1) before getting it swapped out. All her data returned.

I just tried the listed steps (upgrade to 9.2, wipe, and restore from iCloud). I was very excited because the iPhone didn't freeze at the white Apple screen. However, after loading, there are still no text messages or missed calls. 😟

9.2 freshly download, restored the software in iTunes, then did the iCloud restore on my 6s.

I picked my most-recent-before-issue backup of the 14th November.

Still no data.

The iCloud restore countdown goes from 28ish minutes, down to about 22, creeps up to 30 or so, then gradually counts down to 21. Then after a minute at 21 it drops to 15. Then after another minute it rapidly counts down to 1 in the space of a second.

Then it reboots after that minute, go through the "slide to upgrade" process, and there's no data.

Like others, I can see in Settings that Health is taking up 78mb of storage space.

So the database is definitely there, just inaccessible.

Possible solution!!!

I have had this exact problem since I got my 6s plus last week. I immediately updated to iOS 9.1 then restored from an iCloud backup from 12/6/15 of my previous iPhone, an iPhone 6s (not plus). Like many of you, none of the messages, call history, etc, did not restore. I attempted 2 more times with the same results. I called AppleCare twice and they reported it as a known issue. Upon doing that restored I want to add that the 3 times I did it I got the white apple logo screen where I had to hard reboot, then the "slide to upgrade" lock slider. A couple days ago I saw the ios 9.2 update and was hopeful that this was the fix. I did an ota update on my iPhone 6s Plus, erased, then restored from the 12/6 iCloud backup (6s backup). Still nothing. This time it did not get stuck at the while apple logo screen but after the first reboot after restore, but it did have the "slide to upgrade" slider. Tired this again but instead I plugged it into iTunes and downloaded a fresh copy of 9.2 on my iMac and restored that way. Still nothing. However, my most recent attempt was completely successful, restoring all my messages, call history, app data, and whatever else was missing from before. Only catch is that you'll need an old iPhone 6 backup somewhere that you can use. Here's what I did. I plugged into iTunes and restored ios 9.2. After the erase was complete I restored from an iCloud backup from my old iPhone 6 from a few months ago. Let that fully restore and set up. After initial reboot, no white screen lock up and NO SLIDE TO UPGRADE SLIDER...I got the usual "slide to continue slider. I let the restore finish and all data, messages, etc were there, even though they were from a few months ago. Next I erased all content and setting (from the phone, not from iTunes)... When the erase was done this time, I restored from my 6s backup from 12/6 (the one I want).....and low and behold...no white screen lockup, no slide to upgrade slider and all data was there!!! I'm not sure if this will work for anyone else but this was a very frustrating issue and any and all information on a possible solution should be given. Thanks and good luck!!

I'm trying this now. Restoring from an old iCloud backup of my iPhone 6.

It's rubbish having slow internet trying all these restores 😐😟

edit: Also just discovered that apple *s out the word "shucks" without the h... so changed my sentence to "it's rubbish..."

Just realised, I have previously tried my iPhone 6 iCloud backup just to verify that health information was included in it. It was.

That was before Apple claimed to have "fixed the server issue" though, so still worth giving a go, I guess.