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Level 4

1,165 points

iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing

Day one my wife and I got our new iPhone 6s (with iOS 9.0). We did an iCloud restore from our iPhone 5s with iOS 9.0.1 and it was successful bringing all our data including Messages and Recent Calls. The phones were then updated to iOS 9.0.1. Everything was working fine...

My phone had an issue which ended up getting me a replacement iPhone 6s (iOS 9.0). From here I tried restoring from the past iPhone 6s (with iOS 9.0.1) iCloud restore. Unfortunately, Messages and Recent Calls did not come over from the past iPhone 6s backup and I even tried various of the iPhone 6s time stamped backups. I also updated the new iPhone 6s to 9.0.2 and still no difference with the restore. It wasn't until I reverted back to my iPhone 5s backup (iOS 9.0.1) that it would bring the Messages and Recent Calls over. Note that the inclusion of the Messages and Recent Calls is evident immediately after the initial restart from restore (when the phone starts downloading apps). This has me worried going forth and here is why!

I've done a new backup and a little digging. I've noticed that both my new backup for the iPhone 6s and wife's are both smaller than our iPhone 5s backup was. Example for my device backups: iPhone 5s: 18 GB, iPhone 6s: 17.1 GB. Note that this seems backwards as if there was any difference for whatever reason, I would imagine that it be on the larger resolution device. Also, this difference in size would seem reasonable for not including Messages (includes messages, videos, audio, etc.) and Recent Calls. There may even be other data that this did not bring over as I did not see it benefit in losing years of messages for a week of new data, i.e. I did not research the loss to the full extent.

Has anyone else experienced this issue recently with an iPhone 6s or maybe there is a known issue I just have not stumbled across.

iPhone 6s, iOS 9.0.2

Posted on Oct 3, 2015 5:37 AM

Best reply

Letapa

Level 1

0 points

Posted on Oct 13, 2015 4:28 PM

I Spent 6 hours with the geniuses and no one thinks this is a big issue!!!!

not sure if you noticed, but after a restore where all your messages are gone, if you do get new messages, you will not get notified, they will not be in chronological order, if you get multiple messages, the order doesn't change, and most importantly, if you turn your phone off and back on, all those messages will be erased. (this last part they "fixed" by resting settings)

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198 replies

gabe505

Level 1

5 points

Nov 27, 2016 10:33 AM in response to pardthemonster

I've had this issue on multiple occasions during device upgrades and device failures over the course of my history with apple iPhones. It's totally disappointing and if it didn't make me so upset, it would be laughable. Why they can sync my contacts flawlessly but somehow can't keep hold of my iMessage history makes no sense. The more you use apple products, the more you realize just how many problems there are. This would be unthinkable for any other modern messaging service (think whatsapp / facebook / twitter / etc). Until they fix it you're bound to experience this nonsense again and again.

Nov 30, 2016 7:38 PM in response to pardthemonster

I had the same problem today (12/01/2016)

I am wondering why they don't fix it yet.

or at least apple should notify the Users about this call history and iMessages issue just before the reset.

The website still shows that both can be restored by backing up. Really disappointed :(

Dec 18, 2016 1:22 PM in response to Hey.Alfred

I did that and my daughter is missing imessages, granted she had some very old group conversations. Oh well. Kids are far to attached to these things.

iCloud Restore for iPhone 6s - Missing Messages/Recent Calls Missing