iPhone 4S after iOS upgrade touch screen unresponsive - no means to power off or restore as Sleep/Wake button broken

Question

iPhone 4S after iOS upgrade touch screen unresponsive - no means to power off or restore as Sleep/Wake button broken

Following iOS 9.0.2 upgrade yesterday, touch screen on my iPhone 4S has become unresponsive. Stuck using FlipBoard app. Flash is on permanently. Sleep/wake button broken and have to use Accessibility button instead. Thus, unable to use Hold and Sleep buttons to power off. Can't do restore, because can't turn off Find My iPhone function. Currently just waiting for phone battery to drain and hope a restart when powering up will help reset something, but am at a loss. Any advice would be appreciated.

Thanks!

iPhone 4S, iOS 9.0.2

Posted on Oct 3, 2015 7:36 AM

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Answer 1

Oct 4, 2015 3:47 AM in response to iPhone 4s user JB

I let the phone battery drain and, on re-starting, it appears to have sorted itself out.

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Answer 2

Oct 12, 2015 12:21 PM in response to iPhone 4s user JB

I had the same issue with my iPhone 4s after updating to iOS 9.0.2. I too have the broken power button, so I have to use Assistive Touch to turn the phone off. With the black screen, I could not use Assistive Touch to power off the phone. I opened up the iPhone, disconnected then reconnected the battery. The phone is working ok so far.

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