iphone 6s camera lag

Another site recommends erasing all the photos, to leave the camera roll more free, I had 15Gb of videos and photos. I made the backup to a USB, erased everything, left only 10 photos on camera roll and did not work.

The lag is still there. 😠

Hi Gussein,

Please tell us if you have an 6s or 6s plus, and capacity...

Have you tried to close session in iCloud?

it improve but it isn't fix it

Hi Willo, I have a 6s 64 GB

I did tried closing iCloud session without erasing all photos and did not worked. I will try it now with the camera roll clean. I'll keep you posted.

Thanks.

its been 3 days since i logged out of icloud account on my iphone 6s 64gb. the lag hasnt disappeared completely but it is less than usual and when it happens its only a sec long. It s not like showing black screen and freezing 5-10 seconds at all. i believe one thing this lag related is icloud account. another one must be live photos feature but there is nothing we can do about it. or thirdly there could be something different related to software.

I just made a call to Apple Support, they checked via remote all the hardware of my iPhone 6s and they tell me everything is fine, that is should be a software problem. So they tell me that we need to do a factory restore, they gave the steps on how to do it. Not via iTunes, we made it some other way they told me. Restored the phone as new. They told me that I need to monitor my phone for 24 hours and they will call me tomorrow to see if the problem is gone or it persists. If it persists, they need to change my phone, because they say its very rare, I told them about this support community and didn't say anything. The guy just told me, I have also an iPhone 6s and I don't have that problem, so it should be a software problem.

It just took 15 minutes to the camera lag again. Its something else that is making this lag. Now im without my apps, I need to download them all again and with the same camera lag. 😠

Hi gussein

Someone in this thread told that a plain iPhone with no apps has lag if you call. Is that easy. Calling makes the difference. I can predict with almost a 100% of success when i will have lag depending on the calls and their duration that i have made since i last used the camera. More calls and more time spend, more lag, form 3 to 15 seconds.

I think that we should focus on this clue to give Apple an specific issue, easy to generate.

Why some people don't suffer this? Just because they barely call between photos. I checked this with a workmate that swore that never had a lag and when we performed that easy test, it showed a 5 seconds lag.

So I am sure that your apple support guy with an 6s will have lag if he does this test which speed things up:

1) Open camera app No lag.

2) Dial-call 10 seconds-hang. Repetead 10 times. I make real calls. Not only ringing but also spend 10 seconds in line.

3) Open camera app again.

I've just checked this with mobile data off and again a 5 seconds lag. So no iCloud affects neither any data exchange.

This is a quick test that everybody can do in 2 minutes. We don't need to wait 2 full days to check it, so things speeds up and we discard theories.

Even we can show it in a apple store and challenge our genius to do it. If someone knows somebody that doing this test has no lag, please tell us because then we could seek a difference. But at least in 6s it will happen.

I don't have any iphone 6 to check but it would be nice to see if the test behaves in the same way.

So let's do this and then we could open a specific issue in apple' supports saying that every iphone 6s, after some calls in any condition has a lag. Easy to explain. Easy to check.

At this moment, my workmate phone and mine suffer lag after this 2 minutes test. 100%

Thanks guys.

Thanks calabiyau007,

I am going to copy your post and send an email to attach it to my escalation.

Thanks again.

Regards.

I haven't actually tested my phones, but will do it later, one thing for sure lag is most prominent and lengthy during the peak hours of phone usage.

Hi Calabiyau007,

Thanks for you very helpful explanation. You are correct, yesterday I took my iPhone 6s to a local Apple Retailer, they checked the phone and returned it today telling me the phone is fine and has no problem with the camera, and that Apple will not change my phone because they don't find any problem. One technician there has a 6s and the says his phone is fine.

Today when I went to pick up my phone, inserted the sim card, made some calls and used the camera in front of them, the camera had lag opening up. All the technicians there just where amazed, and only told me, let's hope that in iOS 10 they have a fix for that.

Hi gussein,

For me predicting when i will have lag it is somehow a relief as I can avoid it in critical moments (opening camera some minutes before an event). It is not a solution but it makes a difference while Apple hopefully fixs it.

Bad news are that Willo26 has posted in this thread that ios10 beta has the very same problem!!

This is why we should be proactive and send a compact case to apple to analyze... The more we are, the more attention they will pay...

Willo26, if you need to add some data to your open case to make it bigger, please tell us!!

Regards...

Dear all,

Yes, i can confirm that IOS 10 public beta 4 doesn't fix the problem

BUT i have great news. I have just received a call from Apple (a senior Advisor) related to my case and he told me that Apple's engineers have accepted the problem, they have a lot of information about many users around the world and they are going to fix it.

He told me that next week he will call me again to keep me informed.

Regards.

Wow, this would be fenomenal!

Once apple engineers are capable of reproducing the issue in their iphones it shouldn't be difficult to fix. 🙂

Please tell us any news about this case!

Regards!

Willo26,

This is excellent news. Please keep us informed on what Apple tells you.

Thanks.

Best Regards,

I just got back from a weeks vacation, my phone had my home carrier GSM card with only SMS roaming, so basically I was unable to receive or make calls. The camera was working flawlessly all week long I did'nt experience any kind of delay. I'm back home now and back to work tomorrow, Im sure that the camera will start giving me the blues as I start making and receiving calls, then I will be able to confirm what was previously mentioned in this discussion: "the problem is somehow related to receiving and or making calls".

Regards

nazemg

Hi All,

I've also been in vacation (in Italy) for a few days with only Wi Fi connection, calls and sms and I've noticed that I haven't had no camera lag at all.

Also my phone was working flawless.

I've been to an Apple store there and Apple guys said that my phone had registered some software bugs. They did many many tests but it worked very fine - the bugs we're from home and no camera lag at all.

They put a new software from Apple servers and said that the bugs should go away. For the rest of my vacation everything was excelent until I got home and the lag got worse.

Regards,

Maruba