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Install Issue: TSplicedFont failed creating descriptor...

I have a 2009 Macbook Pro 17" that is running Yosemite perfectly.


When attempting El Capitan update, it hangs only on the last 1 second of install. The log states this;


Chooser[438:7016] TSplicedFont failed creating descriptor for:

Oct 3 05:56:45 MacBook-Pro Unknown[439]: (

Oct 3 05:56:45 MacBook-Pro Unknown[439]: {

Oct 3 05:56:45 MacBook-Pro Unknown[439]: UnicodeRange = "<__NSCFCharacterSet: 0x7fe26c5d3940>";

Oct 3 05:56:45 MacBook-Pro Unknown[439]: name = NotoSansBuhid;

Oct 3 05:56:45 MacBook-Pro Unknown[439]: },

Oct 3 05:56:45 MacBook-Pro Unknown[439]: {

Oct 3 05:56:45 MacBook-Pro Unknown[439]: UnicodeRange = "<__NSCFCharacterSet: 0x7fe26c5d39f0>";

Oct 3 05:56:45 MacBook-Pro Unknown[439]: name = NotoSansHanunoo;

This error keeps looping and then the install fails. This is being done with a USB install stick. All updates are current, all permissions "repaired", disk utility run for errors.

Thanks in Advance for any guidance!

MK

MacBook Pro, OS X El Capitan (10.11)

Posted on Oct 5, 2015 5:35 AM

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Posted on Aug 15, 2016 3:34 PM

I've finally found a straightforward solution that doesn't involve running the El Capitan installer from within a separate OS X installation.


First of all I tried installing Google Noto fonts as detailed here which DIDN'T work.


After some more digging I then stumbled upon the OS X Recovery Disk Assistant here:

OS X Recovery Disk Assistant v1.0


I used this application to create a bootable USB, booted from it (reboot and hold the option key) and proceeded to perform an on-line installation of OS X. To my relief, El Capitan downloaded and installed without a hitch.


I think I'm right in saying this method will install the last version of OS X that you had installed on your mac.


By the way, is everybody else experiencing this problem also trying to install to an SSD? Also, the only way I could even boot from my original El Capitan installation USB was by holding 'c' at startup - when I held the option key it didn't even find my USB drive. Perhaps I just didn't wait long enough?


Anyway, please let me know if the above solution works for anyone else.

45 replies

Jan 16, 2016 5:07 PM in response to carrascoproducer

Thanks Carrascoproducer,


I actually belong in two threads, but the folder issue is easily fixed with putting in the USB boot disk, however the issue of the TSplicedFont still remains.


However, I am happy to report that VICTORY HAS BEEN WON!


Here is how I worked around it, hope this helps someone else:

1. Insert the older disc that came with the iMac (in this case Lion, but anything will work), or else DL a copy from a trusted source and create a boot disk.

2. Hold down C upon bootup to select the boot Disk (in my case the Superdrive) as the bootup, which should boot into the setup/recovery screen.

3. Install the OLD version of OS X onto an EXTERNAL USB or Firewire hard drive with sufficient capacity (you may need to format this hard drive first).

4. Allow the old OS to restart using the OS installed on the external hard drive.

5. Perform minimal setup/configurations so that you can get to the point of downloading El Capitan from the App Store.

6. Once it is downloaded, run the setup and INSTALL INTO THE MAIN HARD DRIVE for the computer (NOT the external hard drive).

7. Voila, I now have a CLEAN install of El Capitan on the main hard drive!


So, its all good now. For some reason, I could NOT get past installing El Capitan from the USB key. It wouldn't work. Had to be a fresh download from the App store, on the computer I was using to install from.


Thanks all for your advice and help!

Over and out for now.

Feb 25, 2016 9:45 AM in response to Liquidcyber

This is still an issue on a brand new device trying to do a NetRestore. There's nothing on the drive, but it's still repeatedly complaining about the character set and not being able to create a descriptor for it. Additionally, every once in a great while I get a complaint from InstallAssistant, "Chuck download failed, retrying...."


Known good device (brand new out of the box). Has happened to multiple known good new devices.

Known good network cable, connection, etc.

Aug 12, 2016 11:22 AM in response to Warteraum

Tried it w/o WiFi, still didn't install. I can't help but wonder if your success with WiFi off was a coincidence, but seemed causal? Curious if anyone else reports success with that simple settings change.


Just to add data points: I'm am using a USB stick created on newer MBP, to try to reinstall El Capitan to an older MBP. El Capitan was originally installed using the App Store. I've probably tried to install ten times, always with a long hang at one second left, and always ends with "An error occurred while preparing the installation. Try running application again." The most recent attempt was on a freshly-erased drive. Also tried installing to a clone I made to an external drive (using a new computer).


Seems to be a lot of people using a USB stick to install, who are reporting issues in this thread. Is anyone in the thread using a USB stick created on the same computer that you're trying to install to? I'm certainly not.

Aug 14, 2016 3:25 AM in response to Rob Mitchell1

Hi Rob,


Yes, I created the USB installer using the same computer (2008 aluminium MacBook). After running into this error I re-created the USB installer on my iMac and still have exactly the same problem. If you look in the Installer Log this error pops up before you even attempt to install OS X.


Before my first install attempt I reset the PRAM and formatted the hard drive. Have since tried repeating this and resetting the SMC (clutching at straws) to no effect. Obviously can't perform internet recovery because my recovery partition no longer exists.


I had an early version of the El Capitan installer on USB which worked fine. Unfortunately I overwrote that with this updated installer (10.11.6). My next step is try to find an older version of the El Capitan installer.

Install Issue: TSplicedFont failed creating descriptor...

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