Warren from Hong Kong
Level 1 (0 points)

Q: Missing storage in iCloud

My iCloud is warning me that the storage (5GB) is getting full and only 143MB is available

After I went to setting -> iCLoud ->Storage -> Manage Storage, it tells me that

Backups of iPhone & iPad is 1.7GB

Documents & Data is 461.3MB

but at the bottom, it said

143MB available of 5.0 GB on iCloud

where is my 2.9GB?

 

I guess that it may be occupied by my backups of my old iPhone/iPad i use previously. But I don't see these backup in the Backup List.

How can I get back my 2.9GB storage?

iCloud, iOS 9.0.2

Posted on Oct 5, 2015 8:35 AM

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Warren from Hong Kong

Q: Missing storage in iCloud

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  • Helpful answers

  • by ManSinha,

    ManSinha ManSinha Oct 5, 2015 8:45 AM in response to Warren from Hong Kong
    Level 6 (10,262 points)
    iPhone
    Oct 5, 2015 8:45 AM in response to Warren from Hong Kong

    You may have to access iCloud console from a computer

    If you are using a Mac

    http://www.apple.com/icloud/setup/mac.html

     

    If you are using a PC - you may have to download iCloud Console

     

    That will allow you to see if there are previous backups in there (likely) and delete them if you are no longer using them

     

    (1104)

  • by Warren from Hong Kong,

    Warren from Hong Kong Warren from Hong Kong Oct 5, 2015 8:50 AM in response to ManSinha
    Level 1 (0 points)
    Oct 5, 2015 8:50 AM in response to ManSinha

    Thanks for your reply.

     

    I installed iCloud Console in my Window 7. It shows exactly the same as in my iPhone. No previous backups was found .

     

    Maybe I need to get a Mac to try.

  • by Warren from Hong Kong,

    Warren from Hong Kong Warren from Hong Kong Oct 11, 2015 7:56 AM in response to Warren from Hong Kong
    Level 1 (0 points)
    Oct 11, 2015 7:56 AM in response to Warren from Hong Kong

    Today, I managed to borrow a MacBook air and login to iCloud. Exactly the same:

    Backups of iPhone & iPad is 1.7GB

    Documents & Data is 461.3MB

    but at the bottom, it said

    143MB available of 5.0 GB on iCloud

    where is my 2.9GB?

     

    Anyone have similar experience? who can help me?

  • by ManSinha,

    ManSinha ManSinha Oct 11, 2015 2:02 PM in response to Warren from Hong Kong
    Level 6 (10,262 points)
    iPhone
    Oct 11, 2015 2:02 PM in response to Warren from Hong Kong

    The only option would be (if the iPhone and iPad are stable) to delete everything off iCloud and see if the total resets to 5 GB or contact Apple here

  • by Warren from Hong Kong,

    Warren from Hong Kong Warren from Hong Kong Oct 18, 2015 7:52 PM in response to ManSinha
    Level 1 (0 points)
    Oct 18, 2015 7:52 PM in response to ManSinha

    Hi ManSinha, thanks for your suggestion.


    I finally made a call to local Apple Support. They admitted that this is a problem of iCloud.

    I deleted all backup in my iCloud. But there are still 2.71GB Backup in my iCloud.

    Backup of that 2.71GB cannot be deleted via my old iPhone, Window iCloud, Mac iCloud, nor any other iDevice I have.

     

    The Apple Support suggested me to switch back to iTune Backup and wait a month to see if the 2.71GB will disappear.

     

    I hope Apple iCloud support staff can aware this case.

  • by Stardar,

    Stardar Stardar Oct 18, 2015 8:45 PM in response to Warren from Hong Kong
    Level 1 (0 points)
    Oct 18, 2015 8:45 PM in response to Warren from Hong Kong

    Same problem here.

    I have 2 backup devices, my iPad and my iPhone 6.

    iPhone backup storage: 1,2GB

    iPad backup storage: 879 MB

    However, it says: only 1,1GB available of the 5,0GB.. so i have 2GB missing.

    Even when i go to icloud.com, it displays that i use 3,9GB of storage (instead of 2,1GB which should be the normal total), and it's impossible to see what are those 3,9GB..