Missing storage in iCloud

Question

Missing storage in iCloud

My iCloud is warning me that the storage (5GB) is getting full and only 143MB is available

After I went to setting -> iCLoud ->Storage -> Manage Storage, it tells me that

Backups of iPhone & iPad is 1.7GB

Documents & Data is 461.3MB

but at the bottom, it said

143MB available of 5.0 GB on iCloud

where is my 2.9GB?

I guess that it may be occupied by my backups of my old iPhone/iPad i use previously. But I don't see these backup in the Backup List.

How can I get back my 2.9GB storage?

iCloud-OTHER, iOS 9.0.2

Posted on Oct 5, 2015 8:35 AM

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Answer 1

ManSinha

Level 6

12,183 points

Oct 5, 2015 8:45 AM in response to Warren from Hong Kong

You may have to access iCloud console from a computer

If you are using a Mac

http://www.apple.com/icloud/setup/mac.html

If you are using a PC - you may have to download iCloud Console

That will allow you to see if there are previous backups in there (likely) and delete them if you are no longer using them

(1104)

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Answer 2

Oct 5, 2015 8:50 AM in response to ManSinha

Thanks for your reply.

I installed iCloud Console in my Window 7. It shows exactly the same as in my iPhone. No previous backups was found 😕.

Maybe I need to get a Mac to try. 😊

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Answer 3

Oct 11, 2015 7:56 AM in response to Warren from Hong Kong

Today, I managed to borrow a MacBook air and login to iCloud. Exactly the same:

Backups of iPhone & iPad is 1.7GB

Documents & Data is 461.3MB

but at the bottom, it said

143MB available of 5.0 GB on iCloud

where is my 2.9GB?

Anyone have similar experience? who can help me?😕

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Answer 4

ManSinha

Level 6

12,183 points

Oct 11, 2015 2:02 PM in response to Warren from Hong Kong

The only option would be (if the iPhone and iPad are stable) to delete everything off iCloud and see if the total resets to 5 GB or contact Apple here

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Answer 5

Oct 18, 2015 7:52 PM in response to ManSinha

Hi ManSinha, thanks for your suggestion.

I finally made a call to local Apple Support. They admitted that this is a problem of iCloud.

I deleted all backup in my iCloud. But there are still 2.71GB Backup in my iCloud.

Backup of that 2.71GB cannot be deleted via my old iPhone, Window iCloud, Mac iCloud, nor any other iDevice I have.

The Apple Support suggested me to switch back to iTune Backup and wait a month to see if the 2.71GB will disappear. 😕

I hope Apple iCloud support staff can aware this case.

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Answer 6

Stardar

Level 1

0 points

Oct 18, 2015 8:45 PM in response to Warren from Hong Kong

Same problem here.

I have 2 backup devices, my iPad and my iPhone 6.

iPhone backup storage: 1,2GB

iPad backup storage: 879 MB

However, it says: only 1,1GB available of the 5,0GB.. so i have 2GB missing.

Even when i go to icloud.com, it displays that i use 3,9GB of storage (instead of 2,1GB which should be the normal total), and it's impossible to see what are those 3,9GB..

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