Quicktime Plug-In Missing in Safari 9/El Capitan

Question

Quicktime Plug-In Missing in Safari 9/El Capitan

After upgrading to OS X 10.11 & Safari 9, I noticed that a video I uploaded to my website (created by iWeb, in case that's relevant) can no longer be viewed on my computer. I get the "missing plug-in" display:

Clicking on it provides the following pop-up window:

Selecting "More Info..." takes me to http://www.apple.com/quicktime/download/ and the super-useful information that Quicktime is built into OS X:

But there's no link to download the plug-in. (The page seems rather out of date, as Software Update hasn't been part of OS X since the days of Snow Leopard (10.6), right? App Store took its place in the Apple menu.

So does anyone know how to download the Quicktime Plug-In? I've already checked Help -> Installed Plug-ins and verified that Quicktime isn't listed there.

iMac, OS X El Capitan (10.11)

Posted on Oct 5, 2015 9:44 AM

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Answer 1

Best reply

lordheart

Level 1

10 points

Oct 6, 2015 8:47 AM in response to DashingDaveASC

Don't know if this will help but I just did a clean install of El capitan and looking in /Library/Internet Plug-Ins/ there was a folder there marked disabled plugins and in it was quicktime plugin. So maybe it will be on your computer like that too.

Just take the plugin out of the disabled folder into the "Internet Plug-Ins" folder.

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Answer 2

Oct 6, 2015 9:17 AM in response to lordheart

Nice catch! I moved both plug-ins that were in the disabled folder:

nsIQTScriptablePlugin.xpt

QuickTime Plugin.plugin

out of there and back into the main Internet Plug-Ins folder at large, and I was able to view the video that I'd mentioned being unable to see in my original post. I'm not sure if there'll be any ramifications moving forward for un-disabling those 2 items, but, for now, things are working correctly.

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Answer 3

Oct 8, 2015 1:23 AM in response to lordheart

Thanks for this solution !!!

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Answer 4

Oct 9, 2015 2:30 PM in response to lordheart

Great find, thanks!!! 🙂

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Answer 5

pepemex

Level 1

9 points

Oct 11, 2015 11:02 AM in response to lordheart

I don't have the disabled folder of plug-ins. Any ideas still on how to fix the matter

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Answer 6

Timmsy73

Level 1

8 points

Oct 11, 2015 10:58 PM in response to lordheart

Was having the same issue, this helped just look in the correct library. Look in the one in your Macintosh HD or main HD.

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Answer 7

Oct 12, 2015 6:52 PM in response to DashingDaveASC

It really works. Thanks!!

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Answer 8

pepemex

Level 1

9 points

Oct 13, 2015 3:26 AM in response to pepemex

I looked where you suggested Macintosh HD>Library>Internet Plug-ins> and bingo there they were in the disabled folder!! Move them out of there and all works like a charm!! Congrats for those who can figure these things out. The US maybe in decadence in many ways, like moral issues, "little bit pregnant" until three months; same sex marriage -marriage being a misnomer, it is a partnership. But in computers and complex logics, the US is quantum leaps ahead of everything, countries, peoples, etc.

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Answer 9

Oct 13, 2015 9:53 PM in response to lordheart

This worked like a charm....if anyone else happens to still have trouble with it...click on your search bar in the top right corner of your home screen....type in macintosh HD.....click the option macintosh HD.....find the folder internet plugins....the rest you should be able to handle....thanks pepemex

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Answer 10

coolsaw

Level 1

0 points

Oct 16, 2015 1:13 PM in response to lordheart

Yes it work

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Answer 11

Oct 21, 2015 5:26 AM in response to DashingDaveASC

well, it seems that some have had this folder with quicktime plug-ins disabled but, as seen with others, some have the same problem but plug-ins are located where they should be. but error plug-in remains.

so Apple is unable to fix this, incredible.

It seems to return to Microsoft era...

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Answer 12

Oct 21, 2015 5:58 AM in response to lordheart

Thanks a million worked perfectly first time!

J

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Answer 13

Oct 21, 2015 6:15 AM in response to lordheart

Do you have a solution too for my CanoScan Lide 200 which I'm using together with PhotoScore (scanning scores as part of Sibelius)? The scanner blocks half away ...

M.

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Answer 14

Nov 11, 2015 2:31 AM in response to lordheart

I have seen references to this plug-in saying that it was disabled [by the browser] due to security issues. Personally, I would ensure I have a version that is secure before activating it.

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Answer 15

Nov 15, 2015 3:58 PM in response to BillTheBigDuck

Can you provide links to those references please. I would like to know how and why they got stuck in the disabled folder.

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