How to fix a "problem with a previous purchase" that is unknown and whose only payment method is by card?

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Level 1

3 points

How to fix a "problem with a previous purchase" that is unknown and whose only payment method is by card?

I keep getting an alert saying "There is a problem with a previous purchase" and that I need to "Update billing information".

I've been trying to find my purchase history but it's not available (this even after following Apple's support instructions).

Only payment method available is by card, and deleting billing information isn't an option either.

Not only I'm not being allowed to update or download free content, my owned content like movies is being blocked.

Can't find on the contract the part that stipulates that is mandatory to have an opened card number, and that I agreed to authorize the possible charged of an unknown purchase that didn't pass and the *also unknown* amount required, freeing the company of any obligation to describe the problem, in order to be able to access my content and properly use my device.

Posted on Oct 5, 2015 11:43 AM

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Answer 1

King_Penguin

Level 10

335,000 points

Oct 5, 2015 1:38 PM in response to Vprz

How are you trying to view your account's purchase history ? On your computer's iTunes : See your purchase history in the iTunes Store - Apple Support

Or you can view the last 90 days purchases via http://reportaproblem.apple.com

Are they what you've tried ? If they don't work (or if you, and nobody else who access to your account or devices/computers, did the purchase) then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/

Paying what is owed : Pay an unpaid balance in the iTunes Store - Apple Support

Whilst iTunes thinks that you owe them money you won't be able to download anything on that account, including redownloading past purchases, free items, and updates to apps. You also won't be able to remove your payment details (you should be able to replace them with different payment details) until any debt is paid.

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