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iPhone 6S Plus Powers Off Randomly and Home Button is very hot?

My new 6S Plus just randomly turns off and the home button is very hot to touch. I did a hard reset and it's fine, but this is the second time it's happened. It was on the desk at work and one time on the couch. Not plugged in or covered by anything.


Called Apple Support and he could only tell me he hadn't heard of anything and that I could make an appointment at an Apple Store for Saturday. I work and cannot do that, but I was wondering if anyone else has had this happen to them.


I've had it since launch day.

iPhone 6s Plus, Windows 7, iPad Mini 3, Apple Watch

Posted on Oct 5, 2015 12:52 PM

Reply
11 replies

Oct 17, 2015 11:46 AM in response to aress393

There are so many different responses to this issue. I was told to take it to the store, but I live an hour away so I wouldn't want to go and wait just to have nothing happen. I've read in the other forum: Re: My iPhone 6s home button is really hot and the device won't turn on that some people have taken the phone and the Apple store have done a diagnostic but everything was fine so Apple wouldn't replace the phone. It's all such a mish mosh of different responses. I am lucky and have only experienced the hot button issue twice. It's almost been two weeks since the last time I experienced the hot home/touch ID button.


Someone in the other forum also posted this video.

https://www.youtube.com/watch?v=RzBpj2Qqpr0

Oct 6, 2015 5:56 AM in response to kali4nia85

I encountered the same issue last night for the first time (I've had the 6s since launch day). I have been running the latest iOS 9.0.2. The phone powered off (it was plugged in at the time this occurred to an Apple cable and an Apple plug adapter), and the home button became and remained very hot to the touch. A hard restart "fixed" the problem.

Oct 7, 2015 4:01 AM in response to kali4nia85

Also had the same problem last night for the first time. The phone was not being charged and had been in my shirt pocket. There was nothing running and I had just switched WiFi off moments before. The phone screen went blank. Whilst trying to work out what had happened I noticed the home button was REALLY hot and the phone refused to switch back on until a hard reset. Had my 128GB 6S since launch day and have enjoyed it so far. Hoping this is a software fix away from being solved ! Been running 9.0.2 since available.

Oct 12, 2015 11:22 AM in response to tklancer

I've had the same problem - 3 times in 2 days, even twice this morning (2nd time just a few minutes after doing the hard reset). Both recent occurrences were after updating to 9.0.2. There's another thread that seems pretty active with people reporting the same thing. Hopefully apple addresses it soon.



https://discussions.apple.com/thread/7247833?answerId=29100166022#29100166022&tstart=0#29100166

Oct 14, 2015 9:21 PM in response to oharsh

I followed apple support's worthless advice and did a full factory reset followed by a restore from backup (yesterday), but had the phone freeze again this evening and then shutdown within a minute or so. This time I had been using the phone for several minutes and just had weather underground open. It froze on the current screen followed by a black screen a minute later. The button didn't become hot, but I also didn't give it long before performing a hard reset.


Btw, I've had this on the older iOS and now on 9.0.2.

Oct 17, 2015 10:21 AM in response to an_tintu

I read about some

customers having their phone replaced forma

new one.

I am obviusly out of the 14 days so I cant get a new

one but when I asked the guy at the Apple Store

if in case of replacement I would have gotten a brand new one or a refurbished one

he said that because iphone 6s are new I will get a brand new phone as a replacement. Did anyone do that aleady ?

Jul 20, 2016 8:17 PM in response to kali4nia85

I got the same nasty situation and phone is in India with my wife.

The worst thing is company doesn't support outside USA if phone is purchased in USA.

Its only 20 days old iPhone 6s 64gb

😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠

😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟

iPhone 6S Plus Powers Off Randomly and Home Button is very hot?

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