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El Capitan Frozen After Sleep

I have an early 2015 Macbook Pro that I recently upgraded to El Capitan. It wakes from sleep fine when it has been closed for a short amount of time, but if it is in sleep, say overnight, when it wakes, the keyboard and mouse are unresponsive. This leads me to having to restart my computer daily now. Does anyone know any fixes for this? Thank you.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 6, 2015 6:48 AM

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236 replies

Jan 21, 2016 9:23 AM in response to zcolbster

Late to the party, but I'm also having the same issue. After deep sleep with VMs running (running VMware Fusion 7.1.3) it hangs (no keyboard/mouse). Didn't have this problem with Yosemite.


OS X El Capitan 10.11.2

MacBook Pro (Retina, 15-inch, Late 2013)

2.3 GHz Intel Core i7

16 GB RAM

Intel Iris Pro 1536 MB


This is my 3rd Macbook Pro and I'm starting to have doubts about Apple's quality.

Feb 6, 2016 1:01 AM in response to zcolbster

I can reproduce this issue in my mac book pro with the following step:

1. close the lid

2. wait till the mac go to sleep (some minutes).


When I reopen the lid the mac was not responsive.

I do some searching and I discover "clamshell" mode. The official support describe how to use a mac with lid closed: How to use your Mac notebook computer in closed-clamshell (display closed) mode with an external display - Apple Suppor…


The easy way to disable clamshell mode is to use InsomniaX downloadable at http://semaja2.net/projects/insomniaxinfo/

However other solution can be found starting from this link: http://apple.stackexchange.com/questions/152777/how-to-disable-clamshell-mode-in -yosemite


Regards,

Francesco

Feb 15, 2016 8:42 AM in response to zcolbster

I was having this issue and using VMWare Fusion 7.1.3. I went through the whole of this thread and others trying a whole bunch of different things. It just got to a point where it was crazy as if I walk away from my computer for 10 mins, I have to reboot it once I come back. Not knowing if I had saved stuff on the running Windows VM or on the OSX e.g. open docs etc. It got too much for me and decided to upgrade to Fusion 8.1.0.


After the upgrade I have not had to reboot once and it has been about 5 days now (I would have rebooted at least 30 times by now). It is really frustrating as this almost feels like a gimmick to ensure people pay the $$$ to upgrade to version 8. I am almost sure it is only a handful of files which were updated, but one definitely has the fix and they don't seem to be porting it back to 7.1.3.


What is interesting is through the thread is there are some people with this issue but don't run Fusion at all. I am just happy to have a "working"machine again. Good luck to all and hope this helps someone.

Mar 10, 2016 2:17 PM in response to zcolbster

I have a Mac Mini running 10.11.3 and this just started happening about January 2016. If it sleeps for a short while it's fine. When it sleeps for a few hours the keyboard and mouse no longer work. The system is not hung because if I press the power button momentarily the screen will come back to life and I can see messages and notifications popping up.


VERY FRUSTRATING !!

Mar 11, 2016 6:01 PM in response to zcolbster

MacBook Air (13-inch, Mid 2011)

OS X El Capitan ver. 10.11.3

I have no VMware or Fusion. After installing El Capitan, I have been experiencing frozen Macbook 2-3 times every day after long sleeps. For example, after closing lid for few hours, Macbook wake up but touchpad is not responsive and seems frozen. Someone discussed about VMware or Fusion issue, but in my case, similar to some other people's report, I DO NOT have these apps, and this problem persist after installing El Capitan. Thus, my guess is that some bugs in the El Capitan in my case.

Mar 14, 2016 1:24 PM in response to Hank_C

Exactly the same problem. Same timescale.


Mac Mini 2.6GHz Intel Core i5, 16Gb 1600MHz DDR3

El Capitan 10.11.3


System still running - can see screen and all apps after clicking the power button. Can see cursor. No response from keyboard, mouse or keypad (all Apple)

replugged into another usb - still no response.

I'm doing a forced reboot every morning. Once its up I can make the system go in and out of sleep manually but after an indeterminate amount of time ( at least an hour I think) above input peripherals appear not to function. MacOs puts up a message saying no bluetooth keyboard connected and that dialog box sits there with the wheel spinning.

Mar 15, 2016 9:56 AM in response to iashton

So assuming the forced reboot is not the healthiest way to restart I decided to shut down the Mac every evening and start up again in the morning.


This morning the cursor failed to appear! It usually starts life in the top left hand corner on my system but no sign and no response from the keyboard so I couldn't use keyboard shortcuts to navigate either. Another forced reboot restored the cursor. I did take the opportunity to zap the PRAM as well.


I've now disabled any energy saving and just set the screen saver to start after 15 mins which suits the way I work.


Feels like a software problem - it only started for me after upgrading to 10.11.3. And it reminds me of the "Mac mini 2014 won't wake monitor via HDMI" which went on for ages with Apple blaming everything but themselves and then fixing it with a software update.

So I guess it's the old waiting game.

Mar 17, 2016 9:00 PM in response to zcolbster

Here's another log for the fire. Just clean installed el capitan. Didn't shut my mac for the first week or two it was running while I restored files. But now when I close my mac, when I open it up it's frozen. Sometimes I can still move the mouse, but the clock is always frozen (I have seconds turned on) and the cursor to enter my password doesn't blink.


Have almost nothing on my computer except for chrome and backup software. Do have virtualbox, but problem happens when it isn't running.


Will probably pay apple for support, if I learn anything I'll share.

Mar 19, 2016 7:04 PM in response to michaelwsherman

I don't think it is related to El Capitan specifically.


My laptop:

Macbook Pro Retina SSD mid 2014

Mavericks 10.9.5


It initially all started with the internal trackpad not working on waking about 2 months ago. Now if I close the lid for more that a few minutes the keyboard freezes on opening the lid. My bluetooth mouse works fine but I can't log in because of the keyboard. The caps lock button doesn't light. The only key that will work is the power button. The only way to get the keyboard responsive again is to do a hard reboot. The trackpad very rarely works now and I'm forced to use my bluetooth mouse. So I suspect the keyboard issue is related to hibernation. Heaven only knows why the trackpad will not work.


So every time I finish with the computer I have to shutdown and to reboot to use. I'm certainly glad that this will only take about 20 sec.


I have Parallels loaded and will occasionally use a window 8.1 virtual machine. Interestingly if a close the lid and reopen it with windows 8.1 going the trackpad will occasionally works fine, but this is very sporadic and most of the time I can't replicate it.


I do not think it is a hardware issue though rebooting in safe mode will not make my trackpad responsive.


I have tried all of the suggestions in this tread but nothing has helped.


Somehow I don't think taking my laptop in and getting the trackpad fixed or replaced will help, especially since the trackpad will work perfectly from time to time.


Paul

Mar 20, 2016 8:00 AM in response to DocNZ

I looked tru this thread, and not seeing the solution I decided to experiment a bit: What helped me was to stop animations in the dock, including those for opening and closing applications. In my opinion there may be a memory leak with the animations triggered by the dock as this freeze after long sleep at times shows flashes over the screen, typical for memory issues in my experience. It is short day, but so far I have not been frozen after sleep. keep fingers crossed.

Mar 21, 2016 1:23 PM in response to xixixixix

I never had this problem before upgrading to El Capitan. Specifically, I'm on 10.11.3 with a 2011 MBP. The past 2+ weeks, every time the laptop went into deep sleep, the screen remained black upon opening it, even though the keyboard would light up and I could hear notification alert sounds. The laptop was also extraordinarily warm, especially for having been in hibernation for many hours, as if it were stuck in some processing loop despite being "asleep". Pressing any key didn't work. Closing and reopening the cover didn't work. Waiting some period of time for it to wake up didn't work. Only fix was rebooting with power button. Short periods of sleep were fine; only deep sleep caused this problem.


Last night I tried the second part of gmd's solution above (http://www.macissues.com/2015/05/08/how-to-fix-your-mac-not-waking-from-sleep/). Specifically, I deleted the hibernation file, by entering the following in Terminal:


sudo rm /var/vm/sleepimage


This morning was the first morning in about 2 weeks that I haven't had to do a reboot with the power button to wake the laptop up from deep sleep. Assuming this happy situation continues, I'm calling this a complete solution. Will report back if it turns out this isn't a permanent fix.

El Capitan Frozen After Sleep

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