El Capitan Frozen After Sleep

I have an early 2015 Macbook Pro that I recently upgraded to El Capitan. It wakes from sleep fine when it has been closed for a short amount of time, but if it is in sleep, say overnight, when it wakes, the keyboard and mouse are unresponsive. This leads me to having to restart my computer daily now. Does anyone know any fixes for this? Thank you.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 6, 2015 6:48 AM

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236 replies

Nov 4, 2015 2:45 AM in response to Veronese

Thanks Veronese, I read your thread but my problem is different. I don't have any Bluetooth devices connected and always have Bluetooth set to off (Bluetooth, for some reason, makes me paranoid).


I tried with plugging in both an Apple Mouse and Keyboard to the USB port but to no avail, no response whatsoever ...


I tried the suggestions in Fixing a mouse or keyboard that is not working or is slow to respond in a Fusion virtual machine (1027805), which failed to resolve the issue as well.


Today, after I first made a backup of my Fusion 6 Application and it's preferences, I downloaded and installed the trial version of VMware Fusion 8.0.2.

After upgrading to Fusion 8, the login keyboard/mouse freeze issue is resolved. I have yet to discover if the hibernate crash issue is resolved or not.


It's a bit annoying though, since I don't need any of the futures in Fusion 8, that I have to purchase their ever more expensive upgrade to resolve a bug...

Since the end of technical support for Fusion 6 was 2015/09/04 (doh!) I felt that I don't have much of a choice to upgrading but those of you that have Fusion 7, which is supported until 2016/03/03 can perhaps keep your hopes up for a free patch.


There's many threads about the "sleep wake" problem on the VMware support forum, I don't know if it's all related or not but here's the biggest thread, perhaps someone could get something useful out of it (even though the participants doesn't seem very positive to resolving the issue)

https://communities.vmware.com/message/2333887

Nov 6, 2015 7:11 AM in response to Veronese

Same issue for me with an old bt keyboard I had not used in months.

I also disconnected and removed it. Seems like it helped but early to tell.


There seemed to be an issue with screen brightness also. The times when my MBP froze, the screen sometimes would be significantly dimmer than it had been while I was using it.

I was not using auto dimmer control.


Also, it would usually take two or three hard restarts. The first one or two would result in a white screen and unresponsive mouse, keyboard, etc.


Fingers are crossed. Thanks Veronese.

Nov 17, 2015 5:06 PM in response to ironfugu

I resolved my issue with a bluetooth Apple keyboard that was listed and not active, but I still get random lockups.


I do hope there is an Apple rep monitoring this discussion because my kids would be happy. Instead of hearing me sing the praises of Apple and how I've owned nothing but Macs since my Mac Plus in 1988 they now hear me ranting like a madman how I hate Apple and am tempted to throw my Macbook out the window.


It freezes randomly (seemingly, although I know better) and at the worst times. Usually I try to wake it from sleep and the screen dims and locks. I force shutdown and it restarts to a white screen. I repeat a few times and eventually get a message asking if I want to open the applications that were open when I shutdown due to a problem. UNFORTUNATELY there is no option to send a report to Apple.


Very discouraging. I hate El Capitan but I've done too much to want to revert to Yosemite. Please forgive my rant, I'm hoping Apple might take notice in between counting money.

Nov 17, 2015 6:55 PM in response to A$X

I' ve waited a few weeks before posting again just to be sure that everything is working fine. After 3 or 4 calls to AppleCare to no avail, they sent me to the Apple Store to check if it was a material issue. Again, nothing wrong was found. After some discussion, we agree to do a clean install of El Capitan which was done in less than 30 minutes. when i've got home, I used Time Machine to get back all my doc and apps. It's been more than 2 weeks now and no problem. Everything is working fine.

Nov 18, 2015 8:33 AM in response to weirdbeardmt

Yeah I updated to 7.1.3 Fusion and it's still happening.


Have we determined if Fusion 8 is affected? I read through this thread and it seems that there were no issues with Fusion 8?


I don't want to shell out more money to VMware to bypass a bug, but this isn't workable for me. I can't have my system hang like this in the middle of doing work.


I might just download trial Fusion and see if it helps.

Nov 18, 2015 8:55 AM in response to darkhare

I suspended Fusion 7 last night before putting my computer to sleep. in the morning the mouse and trackpad weren't frozen - but Fusion 7 was having difficulty opening up. Then I upgraded to Fusion 8, put my computer to sleep for a ~ 1-2 hours without suspending fusion 8 and everything worked on wake - mouse and keyboard weren't frozen. I'll update the post tomorrow and let you know how it works... right now it seems to have solved the issue.

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El Capitan Frozen After Sleep

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