El Capitan Frozen After Sleep

I DON'T HAVE A MACBOOK PRO, IT IS A Mac PRO (NO LID)!

Please don't yell mdturnerinoz. We're trying to keep this forum productive. Posting three times the same thing is not helpful. ALL CAPS psts are not helpful.

I'm not sure you have the same problem as the rest of us. The problem discussed on this forum is Mac laptops freezing up after deep sleep and it's relation to VMWare Fusion.

You mentioned you have VMWare but only run it periodically. Have you noticed your problem as it relates to when you are (or are not) running VMWare?

I don't know why you're shouting. 'northamerigan-jack' wasn't even replying to you, and you're in a forum for the Macbook Pro on a thread started by someone with a Macbook Pro.

It may well be that there's a wider OS level issue here that is nothing to do with MBP or indeed VMWare Fusion... but you may as well remain civil.

In the inimitable words of the late Don Adams ("Get Smart"): "sorry about that, chief..."

My situation may be related to what you all are seeing, but I'm not sure how I can verify that other than my config. I have no need to run either of my VMs (Parallels or VMWare Fusion) unless I'm using the underlying VM at that time (I run Windows 8.1 under Parallels and Bugzilla under Turnkey Linux under VMWare); I use both VMs because I'm too lazy to consolidate the underlying OSes under one or the other.

Has anyone found any syslog entries that might key us in on what's hanging? I know that a MBP and MP are different hardware envs, but this sure smells like some sort of process loop with interrupts disabled or the like. If there is a way to have Activity Monitor log (or some other equally useful tool), we might be able to "catch" the process (or maybe it's even an errant driver) causing the lockup. Perusing thousands of log entries can be a real pain.

As I mentioned before, for me upgrading from VMWare Fusion 6 to VMWare Fusion 8 solved the issue.

Those of you that have this problem while running VMWare should also make sure to check the checkbox in your VMWare virtual machine settings under Advanced => "Pass power status to VM".

There are numerous threads over at VMWare Support Community about this issue so make sure to check those threads for solutions.

https://communities.vmware.com/search.jspa?q=El+Capitan+sleep

https://communities.vmware.com/message/2333887

https://communities.vmware.com/message/2542406#2542406

https://communities.vmware.com/message/2481695#2481695

https://communities.vmware.com/message/2534061#2534061

https://communities.vmware.com/message/2514628

Some people have seen log entries related to vmware worker processes crashing (usually due to excessive requests) which is why this thread is generally leaning in that direction. In my case, typically, if I don't leave vmware running overnight then my MBP wakes up fine. Having said that, I did have a hard lock up yesterday whilst actually using the MBP, without vmware.

Some people have reported issues / resolutions around removing errant unused hardware devices, possibly bluetooth related.

My suspicion therefore, other than the mid-day hang which may be unrelated, is it's actually something closer to the 'wake from sleep' entries. Something somewhere (be it vmware, bluetooth peripheral, some other energy management thing) is interfering with wake from sleep... but that's unsubstantiated at the moment.

The Apple support rep who contacted me (who, sadly, has now gone rather quiet) got me to create a sys diagnosis using the following shortcut:

shift + ctrl + opt + cmd + .

This creates a .tar.gz file in a tmp location. I've not got as far as inspecting the contents to see what's in it. (The main issue I have with this is that when the machine has frozen then it's not actually possible to create this report until the machine has been hard rebooted.)

Thanks for this. I have tried it and it does create a tgz with a bunch of diag data in it; I am hopeful that this will work when my Mac Pro freezes up per usual tomorrow morning:

20:54 sysdiagnose_2015.11.27_20-48-14+1100_10639 ls

Accessibility/ lsappinfo.txt

BluetoothTraceFile.pklg lskq.txt

Mail/ lsmp.txt

Safari/ lsof.txt

SystemConfiguration/ lsregister.txt

WindowServer.external.winfo.plist macpro.mdsdiagnostic/

acdiagnose-501.txt microstackshots

airport_info.txt microstackshots_lastday.txt

apsd-status.txt microstackshots_lasthour.txt

bc_stats.txt microstackshots_lastminute.txt

bootstamps.txt mount.txt

brctl/ netstat/

breadcrumbs.txt network-info/

com.apple.windowserver.plist nfsstat.txt

crashes_and_spins/ odutil.txt

darwinup.txt pluginkit-501.txt

dig-results.txt pmset_everything.txt

disks.txt powermetrics.txt

diskutil.txt ps.txt

error_log.txt ps_thread.txt

filecoordination.txt reachability-info.txt

find-system-migration-history.txt resolv.conf

footprint.txt sample-10639.txt

fs_usage.txt scutil.txt

fsck_hfs_user.log smcDiagnose.txt

fsck_hfs_var.log spindump.txt

gpt.txt stackshot.kcdata

hdiutil-pmap.txt sysctl.txt

ifconfig.txt sysdiagnose.log

ioreg/ system_profiler.spx

ipconfig.txt talagent-501.txt

kextstat.txt taskinfo.txt

launchctl-dumpstate.txt thermal.txt

launchctl-list-0.txt top.txt

launchctl-list-501.txt typescript

launchctl-print-gui-501.txt var_run_resolv.conf

launchctl-print-system.txt vm_stat.txt

launchctl-print-user-501.txt vmmap-10639.txt

locale-501.txt zprint.txt

logs/

I tried the procedure documented by weirdbeardmt but it didn't make a diag tgz file with the SBBOD like it did when I tried it ad hoc at the cmd line. I'm guessing that window manager or some similar system level process is looping, has a lock, or some such mutex situation that prevents using the keyboard or the mouse. Oddly enough though, today for the first time in about two weeks I didn't have a SBBOD. Don't know why, but I did recall making sure Safari wasn't running as usual when i stopped using my MP for the day. Not sure of what I did or didn't do differently from all the other days, but I'll try to figure it out.

This is what seems to have fixed it for me. Just recently my 2015 MBP started freezing after a long sleep, every time. I did this 3 days ago and it hasn't froze from sleep since (actually hibernate, the MacIssues article explains). I'm confident that Apple will fix this issue and when they do, I will reverse this, but in the meantime - problem solved.

I got this from MacIssues (http://www.macissues.com/2015/05/08/how-to-fix-your-mac-not-waking-from-sleep/)

Enter the two commands below into a terminal session. You will get a semi-confusing/scary warning message before you continue, but I went ahead with it anyway. You can reverse it by typing in the same commands with 1 instead of 0.

sudo pmset standby 0

sudo pmset autopoweroff 0

The article didn't address the warning message. It was written before El Capitan, but I've never had this problem until just last week. I've been running El Capitan from the first day of release, and Yosemite before that.

I'll reply back if it seems to stop working or other issues result, but so far so good. Thanks MacIssues!

OK so after upgrading to VMWare 7.1.3 I thought the problem had resolved but I've just had two mornings in a row where the computer is locked with the SBBOD.

I'll try the solution posted by Chad32 above and report back.

same problem ...... ervery time when the macbook after sleep, when open the cover start,,, the mac is frozen...

many many many times..... btw ,i almost reinstall the EI Caption from Apple store, but the problem still happened...i not use the vmware software..

############################

Anonymous UUID: A2C33978-C8B4-7AFC-0FD5-463F97BD2463

Tue Dec 1 22:54:10 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff802018e50f): "vm_page_check_pageable_safe: trying to add page" "from compressor object (0xffffff80208c35c0) to pageable queue"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.10.11/osfmk/vm/vm_res ident.c:7074

Backtrace (CPU 0), Frame : Return Address

0xffffff915332b4c0 : 0xffffff80200e5307

0xffffff915332b540 : 0xffffff802018e50f

0xffffff915332b560 : 0xffffff802015366d

0xffffff915332b6e0 : 0xffffff802015760b

0xffffff915332b900 : 0xffffff80201d671d

0xffffff915332bae0 : 0xffffff80201f4313

0xffffff915332bb00 : 0xffffff80206c7402

0xffffff915332bc70 : 0xffffff80206c7b11

0xffffff915332bd60 : 0xffffff80206c6ce8

0xffffff915332bdc0 : 0xffffff7fa251329c

0xffffff915332bea0 : 0xffffff7fa2513ebb

0xffffff915332bed0 : 0xffffff7fa2501337

0xffffff915332bef0 : 0xffffff80206b7536

0xffffff915332bf40 : 0xffffff80206b53a1

0xffffff915332bf80 : 0xffffff80206b5496

0xffffff915332bfb0 : 0xffffff80201d15d7

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(203.10)[008AEFEE-8690-3E1C-B644-E4FDF37B44 B0]@0xffffff7fa24de000->0xffffff7fa2549fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[8E5F549E-0055-3C0E-93F8-E872A048E31B]@0xffffff 7fa092d000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7fa1360000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15B42

Kernel version:

Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

Kernel slide: 0x000000001fe00000

Kernel text base: 0xffffff8020000000

__HIB text base: 0xffffff801ff00000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 9843294462682

last loaded kext at 9655724969719: com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1 (addr 0xffffff7fa2b67000, size 40960)

last unloaded kext at 3523698635829: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa2b65000, size 32768)

loaded kexts:

com.apple.iokit.IOBluetoothUSBDFU 4.4.2f1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.20.21

com.apple.driver.ApplePlatformEnabler 2.5.1d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 272.50.31

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelBDWGraphics 10.1.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleCameraInterface 5.41.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.8.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 37

com.apple.iokit.IOAHCIBlockStorage 2.8.0

com.apple.driver.AppleAHCIPort 3.1.5

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AirPort.Brcm4360 1010.14.1a4

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.50.31

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleGraphicsControl 3.11.33b1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

com.apple.iokit.IOBluetoothFamily 4.4.2f1

com.apple.driver.AppleHDAController 272.50.31

com.apple.iokit.IOHDAFamily 272.50.31

com.apple.iokit.IOAudioFamily 204.1

com.apple.vecLib.kext 1.2.0

com.apple.AppleGraphicsDeviceControl 3.11.33b1

com.apple.iokit.IOAcceleratorFamily2 203.10

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.CoreStorage 517

com.apple.iokit.IOAHCIFamily 2.8.0

com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.9

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleHSSPIHIDDriver 41.6

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.0.6

com.apple.iokit.IO80211Family 1101.24

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 41.6

com.apple.driver.AppleIntelLpssSpiController 2.0.57

com.apple.driver.AppleIntelLpssGspi 2.0.57

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.driver.AppleIntelLpssDmac 2.0.57

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 415

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

To follow up on my last post I disabled system hibernation via these commands:

sudo pmset standby 0

sudo pmset autopoweroff 0

Unfortunately this morning my computer was frozen again.

I should point out that my issue is that the computer is not dead. If I press a key, the system does wake from sleep and shows me the login page. Also, I can see an icon showing my new emails so I suspect the system is actually still running in the background. My problem is that the system will not respond to touchpad input or keypresses. With no way to login, I am forced to reboot the computer.

PT_Dude wrote:

I should point out that my issue is that the computer is not dead. If I press a key, the system does wake from sleep and shows me the login page. Also, I can see an icon showing my new emails so I suspect the system is actually still running in the background. My problem is that the system will not respond to touchpad input or keypresses. With no way to login, I am forced to reboot the computer.

Snap. My issue is exactly this.

As per the earlier part of this thread, I've found that by sleeping VMs before shutting the lid, it is usually alive in the morning.

I've not yet got as far as upgrading to Fusion latest as I feel aggrieved to have to pay out for something like this. But if a patch for 7.1.x doesn't come soon, I may just bite the bullet.

Hi,

We all know that this is a VMware compatibility issue with Macbook pro El Capitan.

This being said, I previously mentioned that upgrading from VMware Fusion 7.1.2 to 7.1.3 fixed the problem.

I was WRONG. The problem came back. After a few hours with VMWare customer support, they told me to upgrade with VMware fusion 8. They gave me a mere 15% off VMware (in addition to the 40% black friday discount). Also, for those who bought Fusion 7 between July and September, 2015, they will upgrade it for FREE.

I officially confirm that the problem is gone, for a week now. (Leaving vmware on and closing the lid does not lock the keyboard anymore).

Hopefully, this will solves everyone's problem. Unfortunately, if you don't want to pay, they don't plan to fix Fusion 7...

Hope this helps.

I'm running El Capitan 10.11.1, MBP retina 2015, and have been updating all releases when available. I think the problem has to do with the OS X than anything else. It had been working great but recently in the past 2-3 weeks I have been having the same issues. I don't run VM Ware but Virtual Box (Free and its AWESOME for running windows 7). Even when VB is "off" and not running and without any programs/apps opened and the printer is turned off, bluetooth turned off, it still hangs (spinning rainbow circle) whenever I press a key to wake from an overnight "sleep". Short naps I have no problems waking up. Deep slumber, it hangs. It's got to be the OS since no other program is running in the background.

I wish some Apple tech would moderate some of these forums like Microsoft does with their forums.