El Capitan killed DVD drive

With an SSD the performance should be "Excellent".

There may be another cause for the slowness, but the sudoers file is not the ElCapitan sudoers file. instead you have the old sudoers file.

The ElCap sudoers file is rather different from the old sudoers file.

Are you sure you did a "clean" install ?

Maybe you can post the complete etrecheck list, to see if there are more remarks to make.

There is an inconsistency also in the report's Disk Information part also.

Thanks for the feedback. I believe that I did a clean install of El Capitan. Perhaps there's some final step that I've not done, so it may not yet be completely installed. It's a long story, but my initial attempts at installing onto a newly formatted drive were thwarted by an unreliable internet connection (I think), so I had to reinstall the original Snow Leopard and upgrade from there via the App Store.

The disk is not an SSD. It's a hybrid SSHD from Seagate, with only 8GB of cache.

Here is the complete etrecheck list that I just ran again as administrator to see if it made a difference. Look forward to hearing any more feedback.

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-18 21:22:20

Download EtreCheck from https://etrecheck.com

Runtime 6:38

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Superdrive now working with El Capitan

Hardware Information:ⓘ

MacBook Pro (15-inch, Late 2008)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro5,1

1 2.93 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 2

Video Information:ⓘ

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1440 x 900

LED Cinema Display 1920 x 1200

NVIDIA GeForce 9600M GT - VRAM: 512 MB

System Software:ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information:ⓘ

ST1000LM014 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Griff's SSHD (disk0s2) / : 498.96 GB (423.09 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Griff's SSHD 2 (disk0s4) /Volumes/Griff's SSHD 2 : 500.26 GB (195.28 GB free)

MATSHITADVD-R UJ-868 ()

USB Information:ⓘ

Apple Inc. Built-in iSight

Mitsumi Electric Hub in Apple Extended USB Keyboard

Mitsumi Electric Apple Extended USB Keyboard

Kensington Kensington USB/PS2 Trackball

Elgato EyeTV Diversity

Apple Inc. Apple LED Cinema Display

Apple Inc. Display iSight

Apple Inc. Apple USB audio device

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information:ⓘ

WD My Book 111D 800mbit - 800mbit max

EFI (disk1s1) <not mounted> : 210 MB

My Book (disk1s2) /Volumes/My Book : 3.00 TB (2.90 GB free)

Configuration files:ⓘ

/etc/sudoers, File size 1242 but expected 2299

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Extensions

[loaded] com.paragon-software.filesystems.ntfs (14.1.187 - SDK 10.5 - 2016-06-16) [Support]

/System/Library/Extensions

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1 - 2016-06-11) [Support]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-06-11) [Support]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-06-11) [Support]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1 - 2016-06-11) [Support]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1 - 2016-06-11) [Support]

/Volumes/My Book/WD Included Files/Extras/WD +TURBO Installer.app

[not loaded] com.wdc.driver.1394HP (1.0.9 - 2010-12-25) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.11 - 2010-12-25) [Support]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 169 Apple tasks

[running] 62 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 47 Apple tasks

[loaded] 163 Apple tasks

[running] 80 Apple tasks

Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-06-12) [Support]

[running] com.paragon-software.NTFS.fsnotifyagent.plist (2015-12-21) [Support]

[loaded] com.paragon.updater.plist (2015-12-21) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-06-12) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-06-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.paragon.NTFS.launch.plist (2015-12-21) [Support]

Other Apps:ⓘ

[running] com.etresoft.EtreCheck.243552

[loaded] 413 Apple tasks

[running] 156 Apple tasks

Internet Plug-ins:ⓘ

QuickTime Plugin: 7.7.3 (2016-05-05)

AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-12) [Support]

AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-12) [Support]

EPPEX Plugin: 10.0 (2014-10-15) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-05)

SharePointBrowserPlugin: 14.6.5 - SDK 10.6 (2016-06-16) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-06-12) Check version

3rd Party Preference Panes:ⓘ

Paragon NTFS for Mac ® OS X (2016-06-16) [Support]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Griff's SSHD: Disk size: 498.96 GB Disk used: 75.87 GB

Destinations:

TMBackup's timemachine [Network]

Total size: 2.00 TB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.96 GB X 3)

My Book [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 75.87 GB X 3)

merlin@magma.com.au's timemachine [Network]

Total size: 2.05 TB

Total number of backups: 12

Oldest backup: 22/05/2016, 4:39 AM

Last backup: 6/06/2016, 2:11 PM

Size of backup disk: Excellent

Backup size 2.05 TB > (Disk size 498.96 GB X 3)

Top Processes by CPU:ⓘ

62% mds

12% mds_stores

3% WindowServer

2% kernel_task

1% FileStatsAgent

Top Processes by Memory:ⓘ

689 MB kernel_task

393 MB mds_stores

319 MB mdworker(18)

74 MB WindowServer

57 MB mds

Virtual Memory Information:ⓘ

5.43 GB Free RAM

2.82 GB Used RAM (1.61 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Jun 18, 2016, 09:07:48 PM Self test - passed

/etc/hosts file - Fixing a hacked

Now pointing out that you are wrong. My superdrive stopped mounting after updating to El Capitan. A quick search online popped-up quite a few posts stating the exact same thing. Tried both the SMC & PRAM reset despite the numerous posts from people saying these processes didn't work, so I was not surprised yet still crestfallen. The only person said they got their drive to work again, stated that they went back to yosemite and "it works without any problems. Definitely a el capitan problem."

This not necessarily a hacked sudoers file. It happens when you upgrade from Yosemite to ElCapitan: the "old" sudoers file "survives" instead of being replaced by the ElCapitan sudoers file. It happened to me on one of my MBPs. I just extracted the sudoers file out of the ElCap installer and replaced that for the old one.

Problems here are probably caused by the WDC software. It should be uninstalled completely. And maybe the elgato software.

Lex

Hi Lee. Happened exactly the same with me. The same computer, year and processor and the problem. Do you have something new about this?

Regards.

It seems pretty clear from this thread that the most people affected had a software conflict.

If the dvd drive works fine on a clean install of El Capitan it will show that the OS is not causing anything, instead old software that is incompatible is the cause.

Curious condition somewhat related to DVD issues.

MacbookPro 8,2 (late 2011) w/ El Cap. DVD app would not play Star Wars: Force Awakens. DVD would load, but no menus or controls accessible. Handbrake on same machine was able to deal with it just fine as did VLC.

MacPro 1,1 (2006) running Snow Lep. DVD app played Star Wars fine. Handbrake & VLC ok, too.

Sure looks like something must be fouled up in El Cap with the DVD app & the way it deals w/ copy protection issues.

Did you try with other DVD?

Did you try from another user account?

FWIW, I have had no trouble playing the few DVD I tried in El Capitan's DVD Player - either from a usb DVD drive or by playing a mounted DVD disk image file. It usually comes down to some old software causing problems, which is why some things work fine on a brand new user account or on a clean installation of EC.

Star Wars: Force Awakens DVD is the only one the DVD player app has refused to play, thus far. Other commercial DVDs & my own authored DVDs play ok.

As I indicated in my original post, I think the issue is with some exotic copy protection scheme Disney has on that DVD that the DVD player app (in El Cap) can't deal with. Since the DVD plays fine with VLC in El Cap and with the DVD player app in Snow Lep, I agree that it is software related, the faulty software being the DVD player app in El Cap & the copy protection scheme on the DVD.

Interestingly, the MacbookPro is a boot camp dual boot machine. When I try to play that same DVD in Win 7 Media Player I get an error message regarding the graphics card and copy protection, which confirms my suspicion that it's the copy protection scheme on the DVD that's confusing the players, in both Win7 & El Cap.

My component Samsung DVD/Blu-Ray player connected to my television plays the DVD fine.

Thanks for your input.

This looks to be a known issue, at least that's what the store that I bought my refurbed 21.5" iMac at has said.

We have a DVD drive we got from Apple last summer and El Capitan won't even recognize it. What's up?

El Capitan can use DVD drives just fine.

The common cause for trouble is usually older software that is causing a conflict.

A few usual things to try:

- Start in Safe Mode

- Try with a new user account

- Run Etrecheck and post its report here.

You can also try a clean install on a separate disk or partition, to make sure that the drive is being recognized.

I was able to follow the instructions posted by Jim Wainscott ( on Jan 31, 2016 9:34 PM) and it fixed my issue where my Mac wouldn't play DVDs and CDs.

Tried this, and it didn't work for me.