El Capitan killed DVD drive

Level 1

12 points

Jun 6, 2016 1:41 PM in response to Lee Dunkelberg

We can add one more to the list. I recently bought a 2009 Mac Pro with El Capitan preinstalled and the DVD burner will burn CDs but not DVDs. I get various error messages, "the disc did not burn for unknown reason" etc... , or sometimes it will start to burn but then quit. Come on Apple! Step Up!

Reply

Jun 6, 2016 10:05 PM in response to Luis Sequeira1

Hi Luis, I believe that you're absolutely correct. A clean install on a spare usb-connected HD is exactly what I did and the internal Superdrive on my late 2008 mbp works as advertised. "Upgrading" the old system effectively made the internal Superdrive invisible. When I used Migration Assistant to bring all my apps and data on to the new, clean (and working) EC system, the Superdrive vanished. I'd be interested to identify and remove the offending old code, but don't really know where to start trying to isolate it. All suggestions welcome.

Reply

Jun 7, 2016 12:01 AM in response to Merlin1952

Merlin1952 wrote:

Hi Luis, I believe that you're absolutely correct. A clean install on a spare usb-connected HD is exactly what I did and the internal Superdrive on my late 2008 mbp works as advertised. "Upgrading" the old system effectively made the internal Superdrive invisible. When I used Migration Assistant to bring all my apps and data on to the new, clean (and working) EC system, the Superdrive vanished. I'd be interested to identify and remove the offending old code, but don't really know where to start trying to isolate it. All suggestions welcome.

At this point, the usual next step is to run Etrecheck. This is a tool by one respected member of this community. It produces a report that describes the hardware and software on your machine (it does not show any personal information). By looking at its report, one can often notice possible suspects. You can post the report here.

Reply

Jun 7, 2016 12:40 AM in response to Luis Sequeira1

Luis, me being on level 1 is a bit of an overstatement! I guess it is because there is no level 0 here. "Etrecheck", "clean install" "remove the old code" etc are phrases I fail to comprehend. I just want to connect my (very expensive) superdrive to my (very expensive) Macbook, insert a cd and be able to read the information. I don't want to spend hours on the internet trying to figure out how to make it work. But I found a solution elsewhere - one easy enough for me to understand. Connect the superdrive, and restart the Macbook. It works. I salute you guys who are clever enough to figure these things out. 😎

Reply

Jun 7, 2016 12:44 AM in response to Merlin1952

Connect the superdrive, restart your computer and hope that it works. It worked for me. I found the solution after spending hours of "research" - the only solution easy enough for me to understand. 😊

Reply

Jun 7, 2016 12:58 AM in response to Luis Sequeira1

Hi again Luis. Here's the basic report from EtreCheck. Please let me know if anything here looks out of place to you.

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-07 17:50:34

Download EtreCheck from https://etrecheck.com

Runtime 7:53

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Other problem

Description:

Internal Superdrive “missing” after EC upgrade

Hardware Information: ⓘ

MacBook Pro (15-inch, Late 2008)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro5,1

1 2.93 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 2

Video Information: ⓘ

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1440 x 900

LED Cinema Display 1920 x 1200

NVIDIA GeForce 9600M GT - VRAM: 512 MB

System Software: ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day

Disk Information: ⓘ

ST1000LM014 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Griff's SSHD (disk1s2) / : 999.35 GB (658.53 GB free)

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

unknown ()

USB Information: ⓘ

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Mitsumi Electric Hub in Apple Extended USB Keyboard

Mitsumi Electric Apple Extended USB Keyboard

Kensington Kensington USB/PS2 Trackball

Elgato EyeTV Diversity

Apple Inc. Apple LED Cinema Display

Apple Inc. Display iSight

Apple Inc. Apple USB audio device

Apple Inc. Built-in iSight

Firewire Information: ⓘ

WD My Book 111D 800mbit - 800mbit max

EFI (disk0s1) <not mounted> : 210 MB

My Book (disk0s2) /Volumes/My Book : 3.00 TB (2.91 GB free)

Configuration files: ⓘ

/etc/hosts - Count: 1

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

/Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist

/Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify .agent

/Library/LaunchAgents/com.paragon-software.facebook.agent.plist

/Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

/Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist

/Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.daemon

3 unknown files found. [Check files]

Kernel Extensions: ⓘ

/Applications/EyeTV.app

[not loaded] com.elgato.driver.Pluto2 (1.1 - 2012-01-09) [Support]

/Library/Extensions

[loaded] com.paragon-software.filesystems.ntfs (14.2.91 - SDK 10.5 - 2016-06-07) [Support]

[not loaded] com.pgp.iokit.PGPdiskDriver (10.0.0.2732 - 2016-06-07) [Support]

[not loaded] com.pgp.kext.PGPnke (10.0.0 - 2016-06-07) [Support]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-06-07) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-06-07) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-06-07) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.26 - 2016-06-07) [Support]

[not loaded] com.echofx.videoglide.kext (1.4.6 - 2016-06-07) [Support]

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1 - 2016-06-07) [Support]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-06-07) [Support]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-06-07) [Support]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1 - 2016-06-07) [Support]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1 - 2016-06-07) [Support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0 - 2016-06-07) [Support]

[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6 - 2016-06-07) [Support]

[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.7 - SDK 10.4 - 2016-06-07) [Support]

[loaded] com.pgp.iokit.PGPwdeDriver (1.2.0d1 - 2016-06-07) [Support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1 - 2016-06-07) [Support]

[not loaded] com.zte.driver.cdc_ecm_qmi (1.0.19 - 2016-06-07) [Support]

[not loaded] com.zte.driver.cdc_usb_bus (1.0.19 - 2016-06-07) [Support]

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns

[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0 - 2009-05-17) [Support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0 - 2009-05-17) [Support]

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2011-07-01) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2011-07-01) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1 - 2011-07-01) [Support]

/System/Library/Extensions/VideoGlide.kext/Contents/PlugIns

[not loaded] com.echofx.videoglide.kext.audio (1.4.6 - 2010-02-12) [Support]

[not loaded] com.echofx.videoglide.kext.noseize.appleusbaudio (1.4.6 - 2010-02-12) [Support]

[not loaded] com.echofx.videoglide.kext.noseize.classic (1.4.6 - 2010-02-12) [Support]

/Volumes/My Book/WD Included Files/Extras/WD +TURBO Installer.app

[not loaded] com.wdc.driver.1394HP (1.0.9 - 2010-12-25) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.11 - 2010-12-25) [Support]

Startup Items: ⓘ

VideoGlide Startup: Path: /Library/StartupItems/VideoGlide Startup

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 150 Apple tasks

[running] 80 Apple tasks

System Launch Daemons: ⓘ

[failed] com.apple.csrutil.report.plist

[not loaded] 46 Apple tasks

[loaded] 155 Apple tasks

[running] 89 Apple tasks

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-05-05) [Support]

[running] com.paragon-software.NTFS.fsnotify.agent.plist (2016-04-29) [Support]

[loaded] com.paragon-software.facebook.agent.plist (2016-04-29) [Support]

[loaded] com.paragon.updater.plist (2016-04-29) [Support]

[running] com.seagate.SeagateStorageGauge.plist (2010-03-11) [Support]

[running] com.xrite.colormunkid.plist (2009-10-10) [Support]

[running] com.xrite.device.message.plist (2009-06-03) [Support]

Launch Daemons: ⓘ

[failed] com.adobe.fpsaud.plist (2016-04-16) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-05-05) [Support]

[running] com.paragon-software.NTFS.fsnotify.daemon.plist (2016-04-29) [Support]

[loaded] com.paragon.NTFS.launch.plist (2016-04-29) [Support]

[loaded] com.pgp.framework.PGPwde.plist (2010-06-05) [Support]

[running] com.xrite.device.colormunki.plist (2009-06-03) [Support]

User Launch Agents: ⓘ

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

[loaded] com.apple.SafariBookmarksSyncer.plist

[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-06-21) [Support]

[failed] com.ecamm.printopia.plist (2012-05-09) [Support]

User Login Items: ⓘ

EyeTV Helper Application Hidden (/Library/Application Support/EyeTV/EyeTV Helper.app)

Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Dropbox Application (/Applications/Dropbox.app)

RealPlayer Downloader Agent Application (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

MouseWorks Background Application (~/.Trash/MouseWorks.prefPane/Contents/Resources/Support/MouseWorks Background.app)

Other Apps: ⓘ

[running] com.elgato.eyetvhelper.111712

[running] com.getdropbox.dropbox.136352

[running] com.moneydance.Moneydance.75232

[running] com.realnetworks.realplayerdownloaderagent.118432

[running] jp.co.Canon.bj.scan.network.scannerselector2.119712

[running] jp.co.canon.cijscannerregister.289312

[loaded] 391 Apple tasks

[running] 216 Apple tasks

Internet Plug-ins: ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-05)

Flip4Mac WMV Plugin: 3.0.0.126 - SDK 10.8 (2013-01-21) [Support]

RealPlayer Plugin: Unknown (2011-05-01) [Support]

AdobePDFViewerNPAPI: 10.1.16 (2016-05-20) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-05-02) [Support]

Silverlight: 5.1.40416.0 - SDK 10.6 (2015-08-03) [Support]

QuickTime Plugin: 7.7.3 (2016-05-05)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-02) Outdated! Update

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

iPhotoPhotocast: 7.0 (2010-04-07)

AdobePDFViewer: 10.1.16 (2016-05-20) [Support]

SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-17) [Support]

EPPEX Plugin: 3.0.5.0 (2010-11-03) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-05) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

WebEx64: 1.0 (2011-09-06) [Support]

WebEx: 1.0 (2011-01-18) [Support]

3rd Party Preference Panes: ⓘ

Flash Player (2016-04-16) [Support]

Flip4Mac WMV (2012-09-15) [Support]

Java (2016-04-01) [Support]

Paragon NTFS for Mac ® OS X (2016-06-03) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Griff's SSHD: Disk size: 999.35 GB Disk used: 340.82 GB

Destinations:

TMBackup's timemachine [Network]

Total size: 2.00 TB

Total number of backups: 34

Oldest backup: 23/03/2016, 9:04 PM

Last backup: 6/06/2016, 1:41 PM

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 340.82 GB X 3)

merlin@magma.com.au's timemachine [Network]

Total size: 2.05 TB

Total number of backups: 12

Oldest backup: 22/05/2016, 4:39 AM

Last backup: 6/06/2016, 2:11 PM

Size of backup disk: Adequate

Backup size 2.05 TB > (Disk used 340.82 GB X 3)

Top Processes by CPU: ⓘ

7% coreaudiod

2% JavaApplicationStub

1% RealPlayer Downloader Agent

0% WindowServer

0% kernel_task

Top Processes by Memory: ⓘ

871 MB kernel_task

721 MB softwareupdated

500 MB com.apple.WebKit.WebContent(5)

377 MB mdworker(22)

360 MB mds_stores

Virtual Memory Information: ⓘ

1.70 GB Free RAM

6.55 GB Used RAM (2.34 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Jun 6, 2016, 03:39:52 PM Self test - passed

Jun 5, 2016, 04:07:06 PM ~/Library/Logs/DiagnosticReports/quicklookd_2016-06-05-160706_[redacted].crash

/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

Jun 5, 2016, 08:48:50 AM ~/Library/Logs/DiagnosticReports/PTPCamera_2016-06-05-084850_[redacted].crash

/System/Library/Image Capture/Devices/PTPCamera.app/Contents/MacOS/PTPCamera

Reply

Jun 7, 2016 5:41 AM in response to Merlin1952

I immediately noticed this bit:

Disk Information: ⓘ

ST1000LM014 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Griff's SSHD (disk1s2) / : 999.35 GB (658.53 GB free)

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

unknown ()

The "unknown" should be your dvd drive. On my iMac I see the model of the dvd drive.

You have a lot of cruft, probably accumulated over the years. Lots of login items, launch agents and such. In particular, some of that stuff is from 2009, which means it programmed for a much older version of the OS.

I would try this simple thing: start in Safe Mode, and run Etrecheck then. It is quite possible that the dvd drive shows up properly then. If so, it will testify to the fact that some of that software you have is causing the dvd drive to not be recognized properly.

(To start in Safe Mode, press the power button and immediately press and hold the Shift key; your mac will boot and work slowly while in Safe Mode - that is normal).

Reply

Jun 7, 2016 12:46 PM in response to Luis Sequeira1

Hi Luis,

Thanks for all your advice. I agree that the "unknown" device should be the superdrive.

I ran EtreCheck in Safe Mode, but sadly the problem persists even there. The report is below.

Another interesting point to consider are that, unlike most other people's reports on their versions of this problem, in my case the DVD is not automatically ejected. It remains in the drive until I start in Recovery Mode and use Disk Utility to eject it.

Anyway, even if we do somehow manage to identify the exact problem, it would be good to clean out all the old "cruft". So I think that I will do a completely clean install of EC and than manually add all the features and apps that I actually use now.

Thanks again for all your help. I'll keep you posted, but it will probably take several days to get back to normal operation.

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-08 05:16:08

Download EtreCheck from https://etrecheck.com

Runtime 5:13

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Other problem

Description:

Superdrive missing in safe mode

Hardware Information:ⓘ

MacBook Pro Intel Core 2 Duo (aluminum unibody) (Late 2008)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro5,1

1 2.93 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 2

Video Information:ⓘ

NVIDIA GeForce 9400M - VRAM: 256 MB

NVIDIA GeForce 9600M GT - VRAM: 512 MB

System Software:ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information:ⓘ

ST1000LM014 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Griff's SSHD (disk0s2) / : 999.35 GB (659.81 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

unknown ()

USB Information:ⓘ

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Configuration files:ⓘ

/etc/hosts - Count: 1

Gatekeeper:ⓘ

Mac App Store and identified developers

Unknown Files:ⓘ

/Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist

/Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify .agent

/Library/LaunchAgents/com.paragon-software.facebook.agent.plist

/Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

/Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist

/Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.daemon

3 unknown files found. [Check files]

Kernel Extensions:ⓘ

/Library/Extensions

[not loaded] com.paragon-software.filesystems.ntfs (14.2.91 - SDK 10.5 - 2016-06-07) [Support]