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Level 1

28 points

El Capitan Office 2011 Microsoft fix 14.5.6 Did NOT Fix Issues

Good Afternoon:

I installed El Capitan on Oct 1st. Since then NONE of my Office 2011 applications will start. Each time I try and start Outlook, Word, Excel or Powerpoint I get the Microsoft Error Reporting window. Below is the information being reported for each application. I just finished installing the latest Microsoft fix 14.5.6.150930 and still have the same issues.

I really really need help with this as it is affecting my business.

Respectfully;

Mark K.

OUTLOOK

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2015-10-06 18:13:55 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Version: 14.5.6.150930

Crashed Module Name: libobjc.A.dylib

Crashed Module Version: unknown

Crashed Module Offset: 0x0000469f

Blame Module Name: OfficeWindowLocalizer

Blame Module Version: 14.5.5.150821

Blame Module Offset: 0x00004140

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

WORD

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2015-10-06 18:07:34 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 14.5.6.150930

Crashed Module Name: libobjc.A.dylib

Crashed Module Version: unknown

Crashed Module Offset: 0x000046a3

Blame Module Name: WLMUser

Blame Module Version: 14.5.5.150821

Blame Module Offset: 0x00014c28

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

EXCEL

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2015-10-06 18:09:29 +0000

Application Name: Microsoft Excel

Application Bundle ID: com.microsoft.Excel

Application Signature: XCEL

Application Version: 14.5.6.150930

Crashed Module Name: libobjc.A.dylib

Crashed Module Version: unknown

Crashed Module Offset: 0x000046a3

Blame Module Name: Microsoft Excel

Blame Module Version: 14.5.5.150821

Blame Module Offset: 0x0006bdcf

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

POWERPOINT

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2015-10-06 18:10:56 +0000

Application Name: Microsoft PowerPoint

Application Bundle ID: com.microsoft.Powerpoint

Application Signature: PPT3

Application Version: 14.5.6.150930

Crashed Module Name: libobjc.A.dylib

Crashed Module Version: unknown

Crashed Module Offset: 0x0000469f

Blame Module Name: MicrosoftComponentPlugin

Blame Module Version: 14.5.5.150821

Blame Module Offset: 0x00045210

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

iMac, OS X Mavericks (10.9), null

Posted on Oct 7, 2015 2:44 PM

24 replies

Nov 5, 2015 10:10 AM in response to Batman-15

Thank you for the tip. As predicted by Jimmy CMPIT 14.5.7 has not made a bit of difference. Will now try DLR's solution. Like DLR I don't use Outlook and will settle for Word and Ppt working right. Curiously I have no problems with Excel.

JimmyCMPIT

Level 7

29,223 points

Nov 5, 2015 10:32 AM in response to Jamie Priestley

there is always Open Office and Libre Office, while they lack the subtle nuances of MS Office and it's illustrious history with "Clippy" they are totally and completely free

https://www.openoffice.org/

https://www.libreoffice.org/download

Nov 5, 2015 11:31 AM in response to DLR

Success, kind of. Having no need for Outlook on my Office 2011 I binned Microsoft user data having identified it on Spotlight. Some ppt and word docs are now readable, others not. Let's hope the ones I don't want to read are the ones that aren't visible "-". Thanks for the tip

Nov 5, 2015 11:58 AM in response to JimmyCMPIT

Thanks!

Batman-15 Author

Level 1

28 points

Nov 5, 2015 12:05 PM in response to Jamie Priestley

Have you created a new user account and logged in under it, now that you have installed the latest update?

Nov 5, 2015 12:04 PM in response to Batman-15

Impressive workaround, but presumably not relevant if one just uses word, excel, ppt but not Outlook...

Nov 5, 2015 12:13 PM in response to Batman-15

No, I haven't tried that yet. I assumed from your original post about that (Oct 8) that you did this to get Outlook working. Since I don't use Outlook I don't think a new user account will fix my intermittent problem on ppt (my Word trouble seems to have gone away thanks to my trying DLR's solution).

Nov 24, 2015 5:35 AM in response to Batman-15

Just ran into same problem. Brand new iMac running El Capitan 10.11.1. I had to re-installed entire office. I made sure to delete all office identities, preferences and cours the apps themselves.

Be sure to save Office Identities (within user accounts/Documents/ so you do not loose any saved emails.

I also did not allow office to run any updates and I turned off automatic updates. All 4 programs are now working

Feb 2, 2016 12:33 PM in response to rubierobb

I don't use Outlook. To get Word to work, I deleted the Normal.dot (no joy).

Then I tried the Database Utility (no errors, no joy)

Then I went into /Library/Fonts/Microsoft and trashed all the font files that Font Book declared to be duplicates

I had already "deactivated" them and copies still sit in /Library/Fonts Disabled, but it seems to have done the trick.

The list is: Andale Mono, Arial Black, Arial Bold Italic, Arial Bold, Ariel Italic, Arial Narrow, Arial Rounded Bold, Arial, Bauhaus 93, Brush Script, Comic Sans MS, Georgia, Impact, Tahoma, Times New Roman Bold Italic, Times New Roman Bold, Times New Roman Italic, Times New Roman, Trebuchet MS Verdana Bold Italic, Verdana Bold, Verdana Bold, Verdana, Wingdings 1, Wingdings 2, Wingdings 3

El Capitan Office 2011 Microsoft fix 14.5.6 Did NOT Fix Issues