You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

there was an error connecting to the apple id server

I have upgraded to el capitan, however when try logging in to iCloud or App store get the error There was an error connecting to the apple id server. tried changing password and creating a new account, however still get this issue.

iMac, OS X El Capitan (10.11)

Posted on Oct 8, 2015 4:07 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2015 12:27 PM

i have copy that console and here's inside


17/10/15 02.25.50,796 AppleIDAuthAgent[369]: SERVER Didn't succeed with .authenticate, and error is ERROR:"CSIdentityErrorDomain" #-100 kCSIdentityAppleIDUnknownError { "file"="/Library/Caches/com.apple.xbs/Sources/CoreServicesSupport/CoreServices- 728.4/OSServices.subprj/AppleIDAuthentication/AppleIDXMLServerCommunications.cpp ", "function"="copyAndHandleXMLErrorResponse", "line"=517, "NSUnderlyingError"=ERROR:"CSIdentityErrorDomain" #-1 { "file"="/Library/Caches/com.apple.xbs/Sources/CoreServicesSupport/CoreServices- 728.4/OSServices.subprj/AppleIDAuthentication/XMLRPC/XMLRPCShim.mm", "function"="xmlInvoke", "line"=90, "NSLocalizedFailureReason"="NULL response from server" } } so releasing session. (___Z31__AppleIDSessionDoCreateSessionPK10__CFStringS1_PK14__CFDictionaryPS1_PS 4_PP9__CFError_block_invoke()/AppleIDXMLServerCommunications.cpp #792) queue.session.

52 replies

Mar 23, 2016 5:51 AM in response to ADA Network Manager

Hello everybody,

I'm having this weird problem for week now. From being not able to log in mac appstore it have expanded to Preferences -> iCloud settings, which I'm not able to change, but, surprisingly I'm able to read my settings.


- /etc/host - reset

- Keychain - reset

- networking, everything removend and then readded


still not working


From console log:

23/03/16 13:50:26,484 akd[397]: NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9802)

23/03/16 13:50:26,914 akd[397]: NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9802)

23/03/16 13:50:27,320 akd[397]: NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9802)


just after my attempt to log into mac appstore.


Any suggestions?

Mar 25, 2016 6:26 AM in response to ADA Network Manager

Hmmm.

If you do not have any Security Software then we need to look elsewhere. Have you updated to 10.11.4 recently?

The other main cause of this kind of problem is having applied all of the suggested workarounds failing to shut down completely and power up again to allow the changes to be embedded into the system. Simply turn to machine off and leave it for a few minutes to allow the power to dissipate from the circuits and then power it on. Many are in too much of a rush and do not allow for power to discharge completely and this can cause problems.


Similarly, when was the last time you shut down the Router and gave it a rest? This can also cause similar problems if it is not allowed to completely dissipate the electrical charge in the circuits before powering back up.


Are you running a Virtual HDD in Parallels or something similar? The latest Windows 10 MS AutoUpdate has been giving similar problems recently and that resulted in a new release of it earlier this week that fixed the problem.


Dave

Mar 26, 2016 10:12 AM in response to jcmbowman

After trying all here suggested actions, this last one helped. So I cannot exactly say that this one alone is The Solution, but after removing revocations plist and cleanig up security plist I'm now able to log in to AppStore and Icloud account in Settings.


BTW, in my case, it has nothing to do with multiple keychain entries. I've created new keychain to solve this issue, which didn't help.


Can you share how did you find it?


Thank you, jcmbowman


M.

Mar 28, 2016 7:12 AM in response to xMirek

The revocation plist is tied to the "Require if certificate indicates" / "Best attempt" setting that DJ-Anon references.
I'm not 100% on how I got there as the solution. The process was: Reading the logs in console, isolating the common error message, determining that it was an issue with the verification of the certificate trust chain, and then going through and piece by piece resetting the OS X certificate verification settings.

Apr 5, 2016 12:01 PM in response to jcmbowman

I was running into the same issue as xMirek with identical log entries

Following guidance from jcmbowman and also based on reading http://www.tonymacx86.com/general-help/139274-ok-delete-file.html

I made a decision to move the following files to another folder to test

~/Library/Preferences/com.apple.security.*.plist -> ~/somewhereelse/junk

on doing that, all of my AppleID Server issues disappeared.

a file at com.apple.security.cloudkeychainproxy3.keysToRegister.plist was rebuilt immediately afterward, but none of the others were.

I am now able to update using App Store AND login to iCloud etc from El Capitan.

Thanks for your inputs guys, had been looking around for weeks on this!

Apr 9, 2016 7:23 PM in response to dj-anon

Tthanks dj ...


checking the updates installed in the App Store app ... it looks like this issue related to the OS update 10.11.4


My understanding of the Online Certificate protocol (OCSP) relates to checking whether a certificate has been revoked. this is done by contacting a server that maintains a list of revoked certificates.


Changing the OCSP to best attempt resolved my issue.


It sounds like the server that was being used to check whether the certificate was valid cannot be contacted.


Regards,


Phil Bevan

Apr 9, 2016 8:12 PM in response to Phil Bevan

Thanks Phil!


I can confirm, after restoring the com.apple.security.* files I had relocated earlier, and then going back to the

Keychain Preferences and making the change to this setting, the Apple ID Server error has gone away.


This change certainly fixes the symptom, but Apple needs to step in and address the root cause of this issue.

It does seem that one of the servers that OS X depends on for Cert Revocation is invalid.


User uploaded file

there was an error connecting to the apple id server

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.