You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

there was an error connecting to the apple id server

I have upgraded to el capitan, however when try logging in to iCloud or App store get the error There was an error connecting to the apple id server. tried changing password and creating a new account, however still get this issue.

iMac, OS X El Capitan (10.11)

Posted on Oct 8, 2015 4:07 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2015 12:27 PM

i have copy that console and here's inside


17/10/15 02.25.50,796 AppleIDAuthAgent[369]: SERVER Didn't succeed with .authenticate, and error is ERROR:"CSIdentityErrorDomain" #-100 kCSIdentityAppleIDUnknownError { "file"="/Library/Caches/com.apple.xbs/Sources/CoreServicesSupport/CoreServices- 728.4/OSServices.subprj/AppleIDAuthentication/AppleIDXMLServerCommunications.cpp ", "function"="copyAndHandleXMLErrorResponse", "line"=517, "NSUnderlyingError"=ERROR:"CSIdentityErrorDomain" #-1 { "file"="/Library/Caches/com.apple.xbs/Sources/CoreServicesSupport/CoreServices- 728.4/OSServices.subprj/AppleIDAuthentication/XMLRPC/XMLRPCShim.mm", "function"="xmlInvoke", "line"=90, "NSLocalizedFailureReason"="NULL response from server" } } so releasing session. (___Z31__AppleIDSessionDoCreateSessionPK10__CFStringS1_PK14__CFDictionaryPS1_PS 4_PP9__CFError_block_invoke()/AppleIDXMLServerCommunications.cpp #792) queue.session.

52 replies

there was an error connecting to the apple id server

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.