Itunes Store not displaying correctly

I just figured out a solution for Windows users. I deleted my iTunes cache file located at: C:\Users\[pc_name]\AppData\Local\Apple Computer\iTunes. The AppData folder is invisible by default so you want to change that option first in your folder settings.

After a restart of iTunes the layout was repaired. Maybe this can help Mac users as well. The file I deleted was not somewhere in the iTunes directory where music, apps and movies are stored (there's also a cache folder there), but in a folder deep in the system directory. It's in the same directory as the 'iTunesPrefs' file. Mabybe you can look that one up with finder and locate the directory.

Hope this helps!

Found a quick fix that seems to work on Windows, may work I the Mac as well. In iTunes go to edit, preferences, advanced and then click on reset cache. Worked instantly for me. Still blame apple for this Issue as I tried the latest iTunes on a fresh installation of Windows 10 in VMware yesterday and the layout was still messed up.

I have the same problem, also in the uk

Yes clearing the cache on Mac (el cap) fixed it for me.

Been a problem for me too. Based in UK and on a Macbook Pro. Had the issue for a few days now and getting very frustrating. Apple need to sort this out asap!

Thanks - tried this on my MacBook Pro and it resolved the issue for me. 🙂

I have exactly same issue, spent hours yesterday with Apple support, but this morning really helpful guy (Rob) has highlighted that seems to be a problem at their end.

phew!

Thanks Radeon123, that's fixed it.

For Mac users, go to Preferences > Advanced and click reset (as below). I did it for both the cache and the folder location (where you can see a reset box). Fixed it instantly for me.

I'm having the same problem on Yosemite and resetting the cache and folder location didn't work

Yep, resetting the cache did it for me as well. I only reset the iTunes store cache not the folder location. Worked instantaneously. Thanks!

Resetting all the caches, or just the one cache, did not work for me, even after doing it several times over the last couple of days.

Neither did any of the following:

reinstalling El Capitan,

PRAM reset

SMC reset

deleting ~/libraries/logs

deleting ~/libraries/caches

reinstalling iTunes

my wife's machine on 10.10 and a MBA (mine is a MBPr) has exactly the same issue.

Thanks Adrian. Worked perfect.

Working for me now - I previously reset cache etc to no avail but now, without doing anything myself, it's fixed.

I found the problem. It is the size of the open iTunes window. If you make the window smaller it will display correctly

Yup Window size was the issue for me. I have a 3440 pixel wide screen running on a 980Ti Nvidia card. Changing the window size to about 1/3 of the screen size fixed the display problem for me.I can now see everything.