Itunes Store not displaying correctly

Same issue here in Ireland/Éire. Very frustrating. Surprised they haven't sorted this yet.

My wife has a separate login for our Apple Macbook and her iTunes doesn't have this issue - therefore the problem lies with us / our software I think.

No, it is on Apple's end. I phoned support and the lad was shocked because even his iTunes store was doing the same thing. So at least he was able to replicate the issue even on his own computer. Then he told me everyone at apple support had just checked on their computers. All had the same issue. They quickly put me on with their senior support tech. He confirmed it's on their end and they are now aware of it. It always surprises me how professional apples support staff are. The said it was an emerging issue and they are working to resolve it as quickly as possible. He said it should be soon. I am running Yosemite 10.10.5. and the latest version of iTunes 12.3.0.44

I've spent the whole day on this so far with Apple support and have got "no where" fast.

3.5hrs on chart and no less than 5 different Apple agents!!!!

The last agent send it was an issue with a java script error meaning the code for the page layout added with the css is out of place.

Clay (the agent) recommend that I did another re-install of OS El Captain and was confident this would resolve my issue - but it hasn't.
Like I said before, my wife has her own login for this same apple Mac and her iTunes Store artwork / albums etc all display correctly.

This is driving me sooooo mad right now!!!!

Quite honestly, I have no confidence at all that any of the Apple agents know what to do.
They follow a basic script and if it doesn't remedy the issue they move onto the next script.
It's not proper troubleshooting as a tech savvy person would look into your system / program and look for specific parts of code that would stop the Store in iTunes from displaying correctly.
So when Clay said it was Java Script I was confident he knew what the issue was, but an install of OS again has left me with the same issue.

BTW - App store displays correctly as I was asked by an agent to try the App store to see if the issue was there. The App store display fine, no issues, just stupid iTunes Store......

Calm yourself:) There is nothing you can do. Like I said it's on their end. We are just going to have to wait till they fix it which won't be on a Sunday.

Sure, thanks 😁

I'm just not getting how it is only affect "a chosen few".
Not everyone is affected....

Sure your grand:) It was effecting the whole support staff when I rang them. Fortunately not that isolated of a problem.

As this issue affects both Windows and OSX this is definitely on Apple's end. I bet this is part of the cause of why the icons are greyed out on updates on the iPhone in the last 3 days which many people are also experiencing. Both issues appeared around the same time. It's ridiculous this issue is not fixed after three days.

Ok, here's the rub.

I've spent all day on this issue and I now have mine resolved.

I don't want anyone else to suffer the pain I have had today as I had worked through no less than x9 Apple Agents on Chat - BUT Apple resolved the issue for me just now.

I had last chatted with Ronnie who is a senior Agent at Apple Tech and he walked me through deleting cache that was related to the itunes program.

It was quite involved and a lot of files ended up in the trash so I won't misguide you and tell you how to do the resolve.

However, my point is this.
The issue is with YOUR iTunes program affecting how the store looks.
How it got into this issue in the first place (Store in iTunes not displaying correctly) I'll never know, but the resolve is in your iTunes cache and I suggest you lead an Apple agent that knows their stuff like Ronnie to take care of this issue for you.

What had taken x8 previous agents and 1/3 of a day had taken Ronnie around 10 mins and the problem was resolved.

I'm now resolved and very relieved.

Same issue here too.

While it does sound like a cache issue I have completely removed iTunes (i.e. I also manually removed all iTunes folders, even hidden ones), restarted, restarted again, then re-installed and yet still see the issue.

Yes, a reinstall will not resolve, I can confirm that.
I had reinstalled iTunes and also the El Capitan OS, neither fixed the issue.
Something was bring back my history in the files so a re-install just wasted time.

However, the issue is "not" at Apple's end like some have posted here, so don't wait for some update as you'll wait for a long time....!

You need to get hold of an Apple Agent and explain to them where the issue lies and anyone technically minded would know where to look as described as I've had the same issue as everyone here but got resolved.

Hope you get sorted soon.

The thing is, I didn't do this. Something happened with the iTunes store or the iTunes app that delivered this mess to me.

Maybe the key lies somewhere scattered around my hard drive but I have deleted all directories related to iTunes and not seen it recover so really, why put responsibility on me to fix this? I've been moving further and further away from iTunes as it gets slower and fatter and more and more unresponsive anyway. Stuff like this is yet another invite to go get my music elsewhere

Just reinstalled iTunes, cleared my iTunes cache but the layout is still mangled up. This is on a Windows 10 PC.