iPhone Upgrade. Citizen One - loan payments

Really is kind of a grind here to try and change credit cards from an expiring one. Absolute POC website at CitizenOne. Still haven't got thru their lame account creation site. Each time I try and register the account I get a blank page after agreement to their terms. Try a different browser (firefox) this gives an XHTML error. Plus, I purchased two phones... two accounts. Lord help me…. *****

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Ok, I discovered the solution.

1) Call Citizens One at 1-888-201-6306

2) When automated system asks for your 16 digit loan number just don't enter anything or say anything.

3) After asking you 3 or so times for the 16 digit loan number, the system will say We still haven't gotten your information, please hold for the next representative.

4) The rep can look up your loan number by your name after confirming your identity. Make sure to also ask for the amount of the first payment you made, because when you try to set up your online account it will ask you the amount of your first loan payment as an identity verification question.

Followed this and it worked, very painless !!!

Thanks !

Thank you so much for posting this -- I was getting pretty frustrated until I saw this. 🙂

Late to the game here, but maybe this will help someone else. Ironically, mobile Safari can't be used to register. Firefox did not work either but finally, Chrome (iPad) worked. Regarding account info, I saved the letter from Citizens One which I received shortly after I purchased the phone. It had the account number and my first payment.

This works--I had no clue what this was when I got the email. My card expired I had on file, but the email was so vague and the site was terrible....I didn't know if it was real. This is the # that is on the receipt from the Apple store if you have it handy.

I had the same issue. I was able to get it to work once made sure Chrome was completely up to date, and cleared the cache. You must also ensure JavaScript and Cookies are enabled.

For me Safari (Macbook Pro) worked, while Chrome just had a white screen after submitting the last form.

Definitely recommend trying different browsers.

by mistake my credit card block thatway i want chane card but i forget my lonenumber

Hello, when can I upgrade to the 7+?

Don

If you login to your Apple Store account, then go into 'your orders', then select print invoice (for whichever device). You will see the loan number at the bottom of the invoice.

If I were Apple, I would lean on CitizenOne to provide the stellar service that Apple customers are used to. Either that or dump them. Their service borders on the worst I have experienced with a financial company in 50 years. They were the finance company Apple recommended to me. They are so bad that they will definitely impact my decision to purchase a new phone from Apple in the future. One of my experiences follows:

I purchased an Apple 6 cell phone from Apple and used Apple recommended CitizenOne as the finance company. I wanted a receipt from CitizenOne every month to confirm payment and claim my business phone costs. Originally CitizenOne used to send out receipts by email. They stopped doing that about 6 months ago and I had to go through the same steps that are described above (Call Apple, Call CitizenOne, Call the Apple Store that I purchased the phone from).

I finally got to the right number at CitizenOne with the right account number and asked what happened to their email receipts. They said they stopped email receipts but I should log into their website - which from recollection does not offer receipts but does offer the ability to list payment history. This mechanism worked for several more months.

For the past three months their web site has been impossible to log into. With Safari - after logging in I just get a white page. If I use Firefox the page lists HTML errors and stops with them and a blank page. If I use Chrome - I think I get a white page. Tried to access both from a Mac (Safari, Chrome, Opera, Firefox) and from a PC (Edge, Explorer, Chrome, Firefox) without success.

When I called CitizenOne and asked how to get a receipt the representative's response was:

1) Log into the web site

2) When I said it did not work they suggested to delete all cookies

3) Tried it and it did not work. Plus it is really inconvenient to do that every month - even more so if it does not lead to a solution

I escalated to CitizenOne management. They said ... oh sorry our web site was being worked on over the weekend and is still not up (I called on a Tuesday). They said they would mail me a receipt.

1) That their web site has only had trouble over the weekend is BS because this has been going on for months

2) I believe it is a legal imperative that they offer a receipt to customers when requested.

3) I do not believe that I am the only customer experiencing this problem

4) I made the calls described above for last month's receipt on Tuesday this week. It is now Wednesday. Maybe I will get the receipt by mail ... maybe I will not. Time will tell.

You need to look at your email that you received when you purchased your iPhone. Mine was from "Citizens One Loan Registration Confirmation".

I can't rec

It's been over a year and their site still doesn't work. I just went through this whole disaster, and when i asked Apple chat for help, they literally hung up on me. I can't believe I spent so much money with this company.