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iPhone Upgrade. Citizen One - loan payments

Did anyone receive a LOAN Number for their payment plan? Agreement number on receipt appears to not be same. How do you access payment plan online?

- Unable to register /access Citizen One online without loan number

- Citizen One FAQ instructions don't match the web address given in Truth in Lending document:

https://citizensoneloan.fdecs.com/eCustService/faces/xhtml/signin/signin_MC.xhtm l

- can't call citizen one without it , IVR will not connect you to human operator

- call APPLE and you get trained response , 'we 're not responsible for financing'

Caught in corporate loop.

Does anyone know how to access account online?

iPhone 6s

Posted on Oct 10, 2015 10:32 AM

Best reply

peartster

Level 1

8 points

Posted on Nov 18, 2017 5:29 AM

When you call the CitizensOne help line at 888-201-6306 be patient, If you do not have your loan number, as most of us don't, do not select any prompts. Let it timeout and finally ask "if you do not have your account number, please select *'. At that point select * and you will get routed to a person. I had a very nice and helpful person that was able to add my new credit card number. The VRU is worthless ****, but the people are very nice.

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40 replies

Dec 27, 2016 2:18 PM in response to pwapub

reply to pwabub: Your post was and is spot on. If by my own choice, I would have never used Citizen One. I never know when I'm going to receive a loan statements...they seem to come across about twice per year. And online access is a joke.