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Hue Bridge 2.0 HomeKit Problem

I got the bridge 2.0 and set it up and all worked ok.


Now siri does not work any more. When I try to set up again, i get the message:


"Another user already paired the HomeKit enabled bridge. Please ask the user to share his / her home kit settings in order for you to start using Siri voice control"


I checked online and philips page said to log out of iCloud and try again. But when I do that, it says to log into keychain. So I log back into iCloud and enable keychain but then I get the same original message as above.


Anyone know what's going on?

Posted on Oct 10, 2015 1:17 PM

Reply
130 replies

Jan 25, 2017 8:10 PM in response to krlock

I have the solution! Tried everything else but this was the only thing that worked.


1) open the hue app > bridge > clear

2) sign out of iCloud.

3) sign in to iCloud but reset your iCloud Keychain (password then forgot code, then reset)

4) open the home app and let it run for approximately 30 minutes

5) a message at the bottom of the home app should appear asking if you want to reset HomeKit

6) **** yes!

7) set up the hue app and add the HomeKit as usual

Nov 27, 2017 7:08 PM in response to krlock

I just purchased the Philips Hue Bridge today and had the same issues. I resolved this by

1.) resetting (deleting) the HomeKit/Siri connection in the "Hue" app

2.) Open Apple's "Home" app for HomeKit

3.) Add new accessory and follow steps. (the Hue Bridge being the "accessory")


Once I finished adding the new accessory it automagically synced with the "Hue" app. No iCloud or device reset required.

Oct 27, 2015 6:06 PM in response to krlock

I Am having this problem as well, really want to use homekit but no matter what I do it always says that another user has already paired the bridge even though I am using the device that I set it up on. I really don't want to reset my bridge and lose all of my scenes and settings, I have better things to spend half a day on than that.

Nov 1, 2015 12:09 PM in response to Hdejongh

I called Philips and they said it is a known problem. I got the already connected and a syncing message. Tech support said they have out this into "hot fix' mode and are working to fix ASAP. Nothing so far, and now seems a pain to use without Siri!! Hoping for a fix sooner rather than later. Almost half tempted to ask if they sent a new bridge if it would work!

Nov 3, 2015 7:33 PM in response to krlock

This homekit is so half baked. I am so disappointed. I am having the same error just because I have another iPhone that uses the same apple account.


I am on the fence if I should return this Philips starter kit. I have over 30 bulbs and resetting the bridge to factory is going to require me at least 2 hours to set everything up I did today. If homekit is so buggy then I will just go back to the old bridge and not use Siri with this. Spending $199 is not worth it with this buggy software.

Nov 6, 2015 8:00 PM in response to krlock

I'm having the same issue with my new bridge which has arrived yesterday with upgrade discount from philips.

It went through all sorts of trouble shootings, including signing off from iCloud or resetting homekit at the privacy setting. none of them quite worked for me.

The only thing that kinda work was signing off from iCloud on my iPhone and then setting up homekit, hue homekit bridge in my case, and signing back on.

I can partially control lights through siri, but the reason why I call it "partial" is that I cannot modify any settings related to homekit due to this exhaustive 'iCloud sync in progress' issue. The sync issue comes back on if I sign back into iCould on my device and I haven't been able to find any good solution yet. I may make a phone call to apple support to see what other thing I can do. I'm tired of signing off and back on since I have to deal with bank for Apple Pay since I've done this multiple times and banks won't allow me to disable and re-register my credit cards to Apple pay in every few hour or day.

Hue Bridge 2.0 HomeKit Problem

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