You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

krlock Author

Level 1

19 points

Hue Bridge 2.0 HomeKit Problem

I got the bridge 2.0 and set it up and all worked ok.

Now siri does not work any more. When I try to set up again, i get the message:

"Another user already paired the HomeKit enabled bridge. Please ask the user to share his / her home kit settings in order for you to start using Siri voice control"

I checked online and philips page said to log out of iCloud and try again. But when I do that, it says to log into keychain. So I log back into iCloud and enable keychain but then I get the same original message as above.

Anyone know what's going on?

Posted on Oct 10, 2015 1:17 PM

130 replies

diegoleo

Level 1

0 points

Jan 31, 2016 1:42 PM in response to krlock

Poor support on this, I have the same issue, I expected to get this fixed moreover the original post was from October. I am lucky as at least the hub is working with Siri with 1 of my IOS devices, no way to get this working with my wife's Iphone 6... she is happy with the domotic 😟..... I tried today turn off the lights outside the network (with apple tv support), no way to get that working, finally I got back to the house and switched off that manually.

I work on software development, and here is clear the poor testing from Phillips, and the poor "Homekit" @certified.... by apple. This is the issue developing their own "standard". We should be for apple/phillips "early adopters" playing with a Beta.

Feb 10, 2016 6:51 AM in response to diegoleo

Totally agree. I've given up now and really disappointed with he lack of any official fix to this issue. It's like they are sweeping things under the rug.

I won't be going down the Home Kit route thats for sure. In fact I'm going to let this whole automation situation play out until there is a clear standard.

hawags

Level 1

4 points

Feb 20, 2016 9:15 AM in response to krlock

PROBLEM SOLVED QUICKLY AND EASILY!

After reading all these posts, I came across this link on the Hue website: http://labs.meethue.com/support/siri-homekit

It enables you to quickly reset the HomeKit without any programming and without loss of the Bridge settings. It took less that 5 minutes. I don't understand why this solution isn't more widely known.

b3brett

Level 1

39 points

Feb 21, 2016 7:55 AM in response to hawags

Thank you!

Mar 1, 2016 12:08 PM in response to hawags

Very glad that there is a solution now. Voice control in the Hue app is working again by using the link provided.

Mar 8, 2016 11:31 AM in response to krlock

The "reset home kit configuration" is a temporary fix. I think there might be a hardware problem with the Hue 2.0 hub, because I have multiple HomeKit devices that all work flawlessly with the exception of my Hue 2.0 Hub.

pennengr

Level 1

0 points

Mar 21, 2016 3:26 PM in response to Jason Pruitt

Either I'm dreaming or iOS 9.3 just fixed this problem on my iPhone.

Mar 21, 2016 5:38 PM in response to krlock

No luck with iOS 9.3 update here. 😟

pennengr

Level 1

0 points

Mar 21, 2016 6:26 PM in response to Xeon - the Brick.

I have both my iPad and my iPhone on the same iCloud account. Pre-update, only the iPad was working for voice control - the iPhone would hang on iCloud syncing if i recall correctly.

i updated the phone first to 9.3, tried voice control, and it worked after reentering the password.

I then updated the iPad to 9.3, and voice control continues to work on both.

May 7, 2016 8:09 AM in response to krlock

Heres the answer. It's very easy and fast.

http://huetips.com/another-user-already-paired-the-homekit-enabled-bridge-fixed/

Hue Bridge 2.0 HomeKit Problem