iOS 4.3.5 error 9 when updating to 9.0.2

Try one thing again: "forced reset" of the iPad: press and hold both the Power button and the Home button at the same time, keep holding, when you see the white apple logo appear you can let go both. Now try again with cable and mac-iTunes (latest) without security software. If it still does not work, I come back on my earlier post and go to the Apple Shop (..or even better in the Apple shop...) and have them do it.

Lex

makhonkit wrote:

Hi Thierry,

Unfortunately, there is no solution to this yet until Apple notices us. It's the problem with Apple Server recognizing iPads with iOS before iOS 5.0. Perhaps an updated iTunes will fix this problem, if they do notice us.

I've already checked most prominent forums and there are many people who are facing the same issue. Most iPad 2 came with iOS 4 and there were a lot of people who didn't know or didn't bother to update their iOS until most App stop working. In the past, we had to update our iOS using iTunes and there were not many that are familiar with iTunes. Moreover, there are also many people who are less technology literate, ie children or older adults. They were simply using iPad for YouTube and web surfing. People like my mum never update her iPad until it's absolutely necessary.

I understand how you feel =)

Regards,

Ray M.

Hi Ray,

sorry situation...

it would be good enough when Apple can make a signed iOS5 or 6 available for these customers, or, as you say, an updated version of iTunes.

have a nice weekend,

Lex

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We use iPad 2 at our University and for 4 h now I was trying to update 20 unmanaged iPad 2 from iOS 4.3.3 to iOS 9.1, without success. The iPads always stuck with error 9.

Reiboot helps leaving recovery mode but updating is still impossible!

I will send Apple a bug report (http://www.apple.com/feedback/ipad.html), please do the same!

Hi,

Same pb.

A student brought me an old iPad 2 in 4.3.3 iOS version. I try to update but... error 9

I try to restore an old version with an ipsw in 4.3.5, 5.0.1, 5.1.1, 8.3 but in each try, error message, ipsw not compatible with this iPad :-(

Perhaps, try with an old version of iTunes ?

Same old story here. Went through all steps (new cable, several different computers with updated iTunes, no security software or firewall turned on, Mac and PC, used regular iTunes and Apple Configurator), cannot get iPad2 with 4.3.5 to update iOS giving error 9. Contacted an Apple Engineer and he told me to call AppleCare whether it was under warranty or not. The more they hear the story, the better chance a fix will get pushed for future iOS updates.

I'm as frustrated as the other 107 posts here. But there is no current fix for the problem. I do appreciate the diligence of the other posters as this thread guided me through all steps taken so far. This thread has given more information than any other on the net about this particular problem. As I find out any more info I will post.

Also nach mehrmaligen telefonieren mit dem Applesupport, ohne Garantieanspruch keine Lösung erzielbar, nur mit Einsendung des Ipads und nach Begutachtung wird das Gerät untersucht und gegebenfalls ausgetauscht oder ein Kostenvoranschlag für die Reperatur vorgeschlagen.

->Leute: Ruft den Support an und schildert euren Problem bezüglich dem Update von ios 4 auf ios 9-.... Nur so können wir einen Erfolg erzielen.....

I just saw this in facebook this is not mine. Credits to the one who give this information

Credit to Sir Bryle..
Warning if your on ios7 or lower Do not attempt to upgrade to ios9

Gives you Error 9

Apple customer service advised iPad 2 users do not upgrade ...

reporter again consulting on this issue Apple's official customer service, a staff member suggested that reporters, the first upgrade to iOS 7 or iOS 8, and then upgrade to iOS9. But in fact, iPad 2 can upgrade to iOS 9, because iOS 7 and iOS8 already closed the verification, and finally said the staff advised reporters, just give the upgrade.

"Estimate is iOS 4 version is too low, no way to directly update to iOS 9." Huang Jianwei said, "If the user has upgraded to iOS8 before, then he will not upgrade iOS 9 obstacles."

the possibility of re-opening the Apple iOS 8 minimal verification, so the low version of the iPad 2 can not upgrade directly to iOS9, which leads to many domestic iPad 2 users will be unable to install some of the latest of the App application, user experience greatly reduced.

Shih said, "obviously the hard disk is not bad, said it was a hard drive failure, but also high-priced replacement, Apple's official approach is really puzzling." He said, looking forward to Apple's official give a more reasonable solution.

Upgrade at your Own Risk..

OMG it finally got past error 27 !!!

I have had the update to 9.3.1 fail so many time I was ready to give up.

Did all the same as before but rather than shift-clicking on update, I shift-clicked on restore. Selected the same ipsw file and it did not give an Error 27.

Restore completed and I'm now running 9.3.1. Yeah, kinda slow. May see if I can back up to 9.2

Had I not figured it out earlier today, this would have worked for me. I was hitting "update", not "restore". After updating to 9.3 I got the Ipsw for 9.2 and that's where I currently stand. 9.2 is a little slow, but it's totally bareable. My iPad now is 100 times more useful! Thanks and goodluck guys!

You are correct. Unfortunately not everybody knows that and wonders why their iPad won't update OTA. The simplest solution is to take your iPad to the Apple Store and have them do it.

Ok, good idea to check the security software (Sberman).

As you still have issues with it: perhaps it will go better with a mac: if you can use a mac (of a friend perhaps or even better in the Apple shop) and you connect the iPad to that (it will ask if you trust that computer, answer yes) you may succeed to upgrade. I have no better idea at the moment.

Lex

DONT EVEN TRY TO UPDATE I updated a work iPad 2 from iOS 4.3.5, and since updating, the iPad LAGS ALOT . Webpages constantly reload, find my iPad doesn't work properly, and animations are really choppy. I wish I had 4.3.5 back and I strongly advise against updating just yet

Same issue here! My ipad 2 (3G) was on firmware 4.3.3, my mother never updated it and gave it to me when things stopped working. I tried to update to iOS 9.1 through iTunes (latest) and got that error 9 on my face. Ipad got stucked on recovery mode. I managed to use Reiboot so I can at least use it with the old 4.3.3 iOS.

I have called on the applecare but since the iPad was bought on 2011 the guy said he couldn't help me, although he hinted me several times to look on the apple website for support because "the answer is there".

I have two thinngs to say: First: this bug gotta be fixed soon! Apple can't expect us to just throw our devices away because it doesn't upgrade anymore.

Second: The enigmatic creepy guy from apple on the telephone surely knew what was going on but refused to give me further instructions or explanations. He was polite at least, but completly useless, hope apple fix the costumer support too along with the upgrade bug.

Tested with current and older (v 10) iTunes, problem is always the same cannot upgrade from iOS 4.3.3 to 9.1. Read that Apple also still signs iOS 6.1.3 BUT only for OTA updates which are not possible with iOS 4.x. So doing an update to iOS 6.1.3 first is not possible as far as I know.

As Apple still supports iPad 2 with current iOS, they should fix the problem. I opened a bug report and you should also, if not yet done.

Same problem with 4.3.3 trying to upgrade to 9.02.

Tried to change Mac, cables, no firewall…etc.

For the ones having the iPad stuck after the unsuccessful upgrade, i recommend Wondershare Dr. Fone. Also in the trial version is able to restore he iPad (or in other words unlock) the iPad so that you can use it again.

Tried to take the iPad to a local repairing store with no success.

May be I'll try to take it to an official Apple store to see if for some X00 Euros they can substitute it… It's silly, but we know Apple…Good products but lot of money...