iPad Air 2 screen/LCD defect on left edge of the display.

I am residing in India where there aren't any official Apple Stores.There are Apple Authorized Re sellers who sell products and Apple Authorized Service Provider(AASP) for providing after sales support. Like i said, the AASP has confirmed that the defect is not specific to my iPad but present in every iPad air 2 model.So, replacement will not solve the problem. I,personally have visited retail shops where i found the same issue on iPad Air 2 model. I am currently in touch with Apple Care representative who told me that he''ll confirm the issue with technical team in 4-5 days. I have created this thread in a hope that Apple will confirm/acknowledge this defect arising from manufacturing and will take appropriate action, and also for those people who have noticed this abnormality.

No reply from any user/ forum moderator / Apple Care representative .. I see 66 views but no one has replied to the thread except one. Aren't people facing this issue or have they chose to ignore it and live with it.

Of all the iPad Air 2 models i came across in shops,all were having this issue. Apple Service Providers are ready for replacement but they are sure that the issue will be present in the replaced unit also.

Thank you and you're welcome.But how come that the issue was prevailing on the iPad Air 2 models which i got my hands on, in 5 shops.And how can replacement assure that the issue won't come in the replaced unit.

But the Service Centre does not acknowledge this as some kind of issue because they find it visible on their models also. So they are not ready to offer a replacement. All they say to me is to contact Apple Care India which has assigned me some case number but hasn't replied me from the last 10 days.

Thanks again for your reply. It seem you are quite active on the forum. Really appreciate that.

So, today got a call from Apple Care India who confirmed this issue with the service centre guys and R&D team sitting in Ireland.The person(Apple Care Executive) is saying that "it is the way in which the screen is being manufactured.So, Apple does not consider it as a defect.And if Apple had received complaints regarding this they probably would have taken some step like a replacement program". He is ready to offer a replacement but agrees that the replaced unit will also behave in a similar way. They are neither ready for refund because it is not bought from Apple Store(There is no Apple Store in India) and nor they are ready to provide a substituted product of higher value.

If 100 people buy an expensive product(Lets admit Apple is expensive, way too expensive for countries like India,my salary is less than the cost of product) and 70 out of them find something that is not right about it( I mean when they compare the product with market competitors and analyze it deeply) ,and out of these 70, 60 choose to live with it and 10 still report this as erroneous, would you ignore them or acknowledge them. I don't see the claims of Apple's Customer Satisfaction rate of 99% being justified here.

First, i gave reference to iPad Air 1 because people observed such issue in the 1st generation model also.

Second, here are some posts which talk about such issue in iPad Air 2.

http://forums.macrumors.com/threads/who-got-a-perfect-screen-on-the-air-2.181133 6/

http://forums.macrumors.com/threads/ipad-air-2-display-models-obvious-screen-def ects.1807947/

http://forums.macrumors.com/threads/ipad-air-2-left-edge-of-screen-not-as-bright .1807678/

Enough,right?

Third, not everyone cares about such things and bothers to post it online. So maybe people have neglected or become ignorant of such thing and are moving on.

Third, the Air 2 models which you checked. Did you check it in dark room with minimum brightness and white background.

Fourth, About the Screenshots. Lets say you got a crack on your display. Take a screenshot. Will the crack appear on screenshot? Or take two screenshots one with minimum brightness and other with full brightness. Are the screenshots different?

No,right! Because screenshot captures what the cpu and gpu are rendering on display(how the software puts on an image). They don't capture how the display looks to you. In short, anything related to hardware(LCDs and all) will never appear on screenshot. So better take camera snaps with your phone.

Fifth, yesterday got a call from a representative.I am not mentioning the name and email.

Executive Relations EMEIA

Apple Distribution International

Hollyhill Industrial Estate

Hollyhill

Cork

Republic of Ireland

She confirmed this behavior with R&D team in Ireland. Same reply as earlier "it is the way in which the IPS screen is being manufactured. So, Apple does not consider it as a defect".

I told her that you don't observe such thing in other tablets present in the market. She said "can't really talk about other products"

The solution she said(this is funny) : "To use iPad in proper ambience light with at least 30-40% brightness"

So, that means i can't use this device in dark ambience and low brightness. So now they come up with a solution by which i can ignore this defect.Silly.

They are not acknowledging this as some kind of abnormality in manufacturing. Instead they are coming up with "This is the way it is".