Apple TV does not accept Apple ID and password

Question

Apple TV does not accept Apple ID and password

I have read many answers on this community so far however none fix the problem.

We came home from a holiday, Apple TV had been disconnected for 3 weeks. Plugged it back in and this resulted in persistent blinking white light which we fixed by connecting the Apple TV directly to our iMac and resetting it.

Of course we then plugged it bak into our TV and in the setup we set our network information which was accepted no problems.

Then of course to use Home Sharing we had to enter Apple ID and password into Apple TV.

Unfortunately Apple TV continues to advise we have either the ID or password wrong.

Of course this is BS because we checked on the iMac and confirmed it was the same information we were entering.

Since then we have checked to make sure home sharing is switched on the iMac (it is) and reset the Apple TV (twice) and still it will not accept the ID and password.

There is obviously a fault and it would be great if Apple could provide some solid advice for those that have done everything possible (to our knowledge) to fix the problem.

Next step is to throw the **** thing out.

IDEAS PLEASE ?

Many thanks

Scott

iMac, Mac OS X (10.6.7)

Posted on Oct 15, 2015 2:53 AM

Reply

Answer 1

PeqGuy

Level 1

4 points

Nov 2, 2017 9:07 AM in response to kathyg2

2 step verification was my problem as well. I have appleTVs. 2 were fine and one had this problem. It was unplugged for some period of time and afterward I was unable to sign on. I turned off the 2 step verification via my iPhone, entered my AppleID on the appleTV, entered my unchanged password and was able to sign on.

Apple has some pretty clunky software.

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Answer 2

Oct 15, 2015 3:40 AM in response to scottfrommelbourne

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore)

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Answer 3

Miggyluv

Level 1

10 points

Oct 15, 2015 4:41 AM in response to scottfrommelbourne

itunes is down at the moment. I'm having the same issue with my Apple TV. I checked the Apple status page which says everything is tickety boo. Of course. But a trip to Twitter confirms many users can't access iTunes at the moment.

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Answer 4

Oct 16, 2015 4:44 AM in response to Winston Churchill

No dice Winston.

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Answer 5

Oct 16, 2015 4:46 AM in response to Miggyluv

The issue isn't with iTunes.

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Answer 6

Oct 16, 2015 5:19 AM in response to scottfrommelbourne

I would try it at someone else's house, I suspect the problem is your network, doing this would confirm this one way or the other.

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Answer 7

geogib

Level 1

14 points

Oct 16, 2015 12:43 PM in response to Winston Churchill

Having the same problem here. Reset all settings allowed me to log back in to iTunes Store (did so in the process of turning on home sharing)

BUT... iCloud login still won't work!😢

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Answer 8

Oct 17, 2015 1:07 AM in response to Winston Churchill

Why would it be my network ?

I have Bigpond wireless and I control it via Aircard 790S manager - AND funnily enough in the list of connected devices it shows "Apple TV".....

Anyone with my particular problem had a solution offered that works?

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Answer 9

Oct 17, 2015 2:30 AM in response to scottfrommelbourne

ok! Good luck.

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Answer 10

kathyg2

Level 1

6 points

Jan 1, 2016 1:30 PM in response to Winston Churchill

H Winston

I too , tried all you steps with no success.

Tried all your recommended steps and this did not work.

Was working fine until this week.

Not sure what happened.

Now constantly tells me my id and or password or not correct.

Can log in on all devices except Apple TV

And is it with this new you ID is being used to sign into a new device.

I have the same devices as before.

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Answer 11

Jan 1, 2016 2:13 PM in response to kathyg2

I also cannot sign in. Says id or password is wrong. Tried all the things mentioned. I still cannot get apple tv to work??????

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Answer 12

kathyg2

Level 1

6 points

Jan 1, 2016 2:17 PM in response to Colleenken

Very frustrating. I can't access any of my movies unless I just directly hook my laptop up to my TV.

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Answer 13

Jan 24, 2016 6:28 AM in response to kathyg2

I too am having the same problem in the UK unable to test network as requires me to sign in but then doesn't accept my user id and password which works on my other devices

Shame apple tech support can't be bothered to provide support for this as i'm inclined to throw the F****ing thing away and use an amazon fire stick

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