Apple TV does not accept Apple ID and password

I have read many answers on this community so far however none fix the problem.

We came home from a holiday, Apple TV had been disconnected for 3 weeks. Plugged it back in and this resulted in persistent blinking white light which we fixed by connecting the Apple TV directly to our iMac and resetting it.

Of course we then plugged it bak into our TV and in the setup we set our network information which was accepted no problems.

Then of course to use Home Sharing we had to enter Apple ID and password into Apple TV.

Unfortunately Apple TV continues to advise we have either the ID or password wrong.

Of course this is BS because we checked on the iMac and confirmed it was the same information we were entering.

Since then we have checked to make sure home sharing is switched on the iMac (it is) and reset the Apple TV (twice) and still it will not accept the ID and password.

There is obviously a fault and it would be great if Apple could provide some solid advice for those that have done everything possible (to our knowledge) to fix the problem.

Next step is to throw the **** thing out.

IDEAS PLEASE ?

Many thanks

Scott

iMac, Mac OS X (10.6.7)

Posted on Oct 15, 2015 2:53 AM

Top-ranking reply

PeqGuy

Level 1

4 points

Posted on Nov 2, 2017 9:07 AM

2 step verification was my problem as well. I have appleTVs. 2 were fine and one had this problem. It was unplugged for some period of time and afterward I was unable to sign on. I turned off the 2 step verification via my iPhone, entered my AppleID on the appleTV, entered my unchanged password and was able to sign on.

Apple has some pretty clunky software.

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17 replies

Feb 17, 2016 8:23 AM in response to kathyg2

I had the same issues, but mine was related to two step verification (sending a code to my mobile phone). I switched it off (signing in to my Apple ID online: appleid.apple.com) and re-entered it on my ATV. All working fine now.

kathyg2

Level 1

6 points

Feb 23, 2016 6:35 AM in response to garethfromcapetown

Thank you Gareth!!!!!!!!!!!

That was my problem.

I had never set that so at some point when I did a software update it must have been set by APPLE.

🙂

Also wanted to share that I was part of a US delegation of early childhood professionals - teachers, child directors and professors who visited South Africa to look at your child care centers and your Universities and training programs. It was an amazing experiences and Cape Town is just beautiful.

Reminds me of the Northern California coast.

Have a great day.

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Apple TV does not accept Apple ID and password