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strange boxes showing up in PDF print and normal printing

Hello-


Wondering if anyone is having this issue after the good old El Capitan upgrade. When using Pages, and opening previously created documents OR newly created documents, when I print them as PDFs or print them in my normal printer, black square boxes are showing up throughout every document.


The black boxes show up wherever there is a paragraph break. If I use a line break everywhere (shift+enter), the black boxes do not appear when printed. But everywhere the normal paragraph break (enter) is used, these dang boxes show up. It appears that the PDFs are being written or saved in an odd manner. Most of the boxes in question are being written to a different "layer" and I've tried opening the PDFs in Adobe Acrobat Pro and I am able to remove the squares. In most cases, they are included on a separate layer than the original text, and when removing within them Acrobat the document appears correct.


I am completely hampered here, and cannot create PDFs which I used every day, and cannot print anything out on paper from within Pages with these boxes.


I am using Font Agent Pro and have been back-and-forth with their technical support. They cannot recreate this error on their end, and say it doesn't have anything to do with the font manager. They have been a great help, but are completely baffled.


I have tried using multiple different fonts, system and non-system fonts. I have tried creating new documents vs using previously created documents. I have tried even saving as PDF again with the originally created PDF. I've tried copying content from previous docs into new docs and it still happens. Nothing works and I cannot get rid of these boxes.


I have tried using the previous version of Pages 4.3 to test it out, and this older version works fine and does NOT produce these boxes, it works fine. But most of my documents have been upgraded long ago to the latest version of Pages. Another strange thing is that it is happening on both of my two different computers after the El Capitan bombshell upgrade. Mac Pro (early 2009) and Mac Pro Retina (mid 2012).


Help!!! Anyone having this issue, or just me? I've included a screenshot of the boxes from a PDF created from Pages.


Thank you for any insight, much appreciated.


User uploaded file

Mac Pro, OS X El Capitan (10.11)

Posted on Oct 15, 2015 3:26 PM

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53 replies

Jun 8, 2017 2:45 PM in response to lee456

I was also having this issue. I opened Font Book, selected all the fonts, and did a "Validate Fonts" in the File Menu.


I received almost 60 "minor problems", most of which were duplicate fonts. (Click the small triangle next to the fonts marked with a small yellow triangle. The problem is inside somewhere. Look for "duplicate fonts" to be sure.) I selected the duplicates and removed them (which moves them to the trash). Note that you will be asked to enter your password for each removed font, totally annoying, but this is normal.


Once they were removed, the problem of the little boxes disappeared.


Note that removing the fonts simply moves them to the trash. You can put them into a folder (I called Removed Fonts) in case you need to put one or more back. I found no need since they were duplicates, but your mileage may vary.


Hope this helps others.

Oct 21, 2015 1:13 PM in response to Magias

I'm still baffled about how something like this went under the radar in Apple or that something so obvious is only happening to two people.


The only workaround I've come up with is to export the Pages document to Word and then print or save as PDF from Word. The black boxes disappear, so it has something to do with Pages, not the printer or the document. However, you still have to use Word...

Oct 21, 2015 1:30 PM in response to Magias

Yeah, it is really disappointing. El Capitan blew my work day up, I've lost 15+ hours troubleshooting this issue and the dual monitor / dual graphics card issue, re-installing, recovering, etc.... I'm really bummed with Apple right now.


Thanks for the heads up. I don't have Word, I've been just using line breaks instead of paragraph breaks, which is a terrible way to go, but I MUST use and create PDFs for clients every day.


Hopefully more people find this thread and join in the discussion to create a stink, we're only at 50 views....this will be lost in the sea of threads unless it starts getting some major attention.

Oct 22, 2015 7:33 PM in response to jessefromtuolumne

HI, take a look at this posting: 'Apple Font Pack' Fonts not Working in El Capitan


The problem appears to be confined to fonts included in Apple Font Pack - these used to work perfectly prior to El Capitan but stopped working in El Capitan - fonts are replaced with blank squares. While I have sent a note to Apple and have also posted this, I have not a single response - very bad of you Apple! This problem occurs in all Apps (Word, Text Edit, and so on, where a pdf is generated). It will print fine though. Only the pdf is rendered useless and you will be unable to distribute a pdf document but will be able to print documents. I hope there is a quick fix to this idiotic bug introduced in El Capitan.

Oct 23, 2015 8:40 AM in response to Viswanath Tumu

Thank you for your reply, but I have to say that the Apple Font Pack is not the issue. I have tried fonts not included in the Apple Font Pack, and many other system or non-system fonts for testing purposes. Still no luck with exotic fonts or normal Apple system fonts.


I believe your issue might be a separate issue, although similar or possibly related. As I stated in my first post, it is only happening in the latest version of Pages. I have printed to PDFs fine from other applications, and I can print to PDF fine from the previous version of Pages.


It has something to do with El Capitan and/or the latest upgrade to Pages, as this was NOT happening in Yosemite.


And when I print on my inkjet printer from Pages, these boxes also print out on real paper.....

Oct 23, 2015 11:49 AM in response to jessefromtuolumne

Hello VikingOSX, I have already sent a bug report of this through Pages own Pages menu, Provide Feedback option.

I still find it weird that only two of us have this issue. I'm sure some others will jump along the way, but using Pages and printing or exporting as PDF seems something that thousands would do everyday.


My issue is the same as jessefromtuolumne. A document that used to work, now has those weird boxes whenever I turn it into a PDF. And it only started happening AFTER I updated to El Capitan and also, the new Pages.

Oct 27, 2015 7:13 PM in response to fissiksman

Hi, as an answer to your problem, take a look at this post: 'Apple Font Pack' Fonts not Working in El Capitan


Every font that is part of Apple Font Pack (which includes the Bookman font), has been crippled with the release of El Capitan.


Here is the complete list of fonts included in Apple Font Pack. None of these work - they appear ok on screen but when a PDF is generated, the fonts are replaced with empty squares. Hope there is a fix for this huge problem.


Avant Garde

Bookman

Delphian

Garamond Narrow

Helvetica Black

Helvetica Compressed

Lublin Graph

Lucida Bright

Machine

N Helvetica Narrow

Nadianne

New Century Schlbk

Old English Text

Onyx

Oxford

Swing

Zapf Chancery

Zapf Dingbats

Zeal

Oct 28, 2015 11:42 AM in response to jessefromtuolumne

Hey everybody,


I don't know about all of you, but at least the problem jessefromtuolumne and I have is the same.

So, good news jessefromtuolumne, I found a better fix than working through Word.


First of all, have you noticed any weird spacing between text on other Apps? For instance, I have Fantastical 2 and the App icon looked odd, misaligned. I also have 1Password and the spacing between each password entry seemed wrong. Small details which I thought had to do with each particular App.

However, what I did fixed those as well, so it might be the answer.


1. Open the Font Book App.

2. Click on File/Restore Standard Fonts... and restore the fonts.

3. I restarted, although I don't know if it's necessary.

4. That's it. No more boxes and all other Apps look the way they're supposed to.

You'll notice other Apps will look different (with a different type of font, but they'll look OK).


NOTE: I had a lot of fonts installed so yes, one or some of them are creating this issue and we probably are the only ones who have them. I don't know which one is it, but I've re-installed the ones I need and everything is working fine. So if you need to install fonts, do so in batches and check if everything's working fine afterwards.


Hope this helps you too!

strange boxes showing up in PDF print and normal printing

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