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strange boxes showing up in PDF print and normal printing

Hello-


Wondering if anyone is having this issue after the good old El Capitan upgrade. When using Pages, and opening previously created documents OR newly created documents, when I print them as PDFs or print them in my normal printer, black square boxes are showing up throughout every document.


The black boxes show up wherever there is a paragraph break. If I use a line break everywhere (shift+enter), the black boxes do not appear when printed. But everywhere the normal paragraph break (enter) is used, these dang boxes show up. It appears that the PDFs are being written or saved in an odd manner. Most of the boxes in question are being written to a different "layer" and I've tried opening the PDFs in Adobe Acrobat Pro and I am able to remove the squares. In most cases, they are included on a separate layer than the original text, and when removing within them Acrobat the document appears correct.


I am completely hampered here, and cannot create PDFs which I used every day, and cannot print anything out on paper from within Pages with these boxes.


I am using Font Agent Pro and have been back-and-forth with their technical support. They cannot recreate this error on their end, and say it doesn't have anything to do with the font manager. They have been a great help, but are completely baffled.


I have tried using multiple different fonts, system and non-system fonts. I have tried creating new documents vs using previously created documents. I have tried even saving as PDF again with the originally created PDF. I've tried copying content from previous docs into new docs and it still happens. Nothing works and I cannot get rid of these boxes.


I have tried using the previous version of Pages 4.3 to test it out, and this older version works fine and does NOT produce these boxes, it works fine. But most of my documents have been upgraded long ago to the latest version of Pages. Another strange thing is that it is happening on both of my two different computers after the El Capitan bombshell upgrade. Mac Pro (early 2009) and Mac Pro Retina (mid 2012).


Help!!! Anyone having this issue, or just me? I've included a screenshot of the boxes from a PDF created from Pages.


Thank you for any insight, much appreciated.


User uploaded file

Mac Pro, OS X El Capitan (10.11)

Posted on Oct 15, 2015 3:26 PM

Reply
53 replies

May 3, 2016 1:33 PM in response to Poodle Bites

I was attempting this fix, but I can't get the quartz package to install.


Running El Capitan v10.11.4

XQuartz-2.7.8

System is listed as MacBook Pro (Retina, Mid 2012)


The download will mount the dmg. But, opening the dmg and double clicking the package to install Quartz it brings up a progress bar stating it is verifying. After 10 minutes, its still verifying. I brought down multiple versions and tried them independently and same thing.

May 3, 2016 8:31 PM in response to Poodle Bites

I finally got XQuartz to install, there was a network interference at the office it seems, took it home and good to go.


Now, however, I can't follow your path, as it is not literal to what displays. Your instructions here I paste in...


- Copy the fonts that do not work into a folder for easy access.

- Start FontForge.

- Open one of the font suitcases ("File" - "Open", set the filter to "All Files"). You can then select one of the containing fonts (if there are more than one).

- Select the first of the fonts.

- Don't change anything in the font.

- Select "File" - "Generate Fonts...". Select "TrueType" in the dialog, press "Generate".


I get down to that last line and I select "File" - "Generate Fonts..." just fine. But where it says "Select TrueType in the dialog". There is no dialog. I can poke around to different locations and get the only window that mentions trueType at all, but that actually says TrueType Hints. But there is no dialog or other obvious drop down that lets me select TrueType.


Is there a step left out? Or what does a screen shot look like at each step.


My version of FontForge is newer, perhaps that is the reason, it is...


FontForge version 20160402 based on sources from 18:35 PDT 2-Apr-2016 git:94038cd93f463ae5020b722a518c65abc843a79a


Thanks, any help is appreciated. I have about about 42,500 files representing work back into the mid 1990s that use New Century Schoolbook. So I would sure like to know a solution to this. To put it another way, these are architectural specification manuals for the construction documents of about 340 buildings.


Thanks!

May 30, 2016 4:47 PM in response to jessefromtuolumne

I had this problem after updating to El Capitan. It turned out I had old copies of some system fonts in my ~/Library/Fonts folder. The one that caused this problem was Times. Removing that font fixed it (the system already has an updated copy).


Another tip--go into the Font Book application and look for fonts with a caution symbol next to them. That often indicates you have more than one copy of the font installed. If you click the offending fonts and click the "Resolve Automatically" button, the system will remove the offending copy of the font for you.

May 30, 2016 8:15 PM in response to jessefromtuolumne

I'm having a similar problem:


Some PDFs that I downloaded from the internet (i.e. electricity bills) are displayed correctly in preview, but when I try to print them or save them as PDF/Postscript from the print dialog box, the fonts are printed as boxes.

I tried to "Restore Standard Fonts..." from the Font Book, but it didn't find any errors and it didn't fix the issue either.


I bypassed the issue by downloading the latest Adobe Reader application and I was able to print the PDFs correctly using that.

The Preview still has the same issue so the problematic fonts are still there (either on my system or embedded on the PDFs).

Perhaps the Adobe Reader when it comes to font issues like this, it switches automatically to "Print The True Type as Bitmaps" to resolve it - I don't know...

It has an option to treat the whole PDF as an image when it prints it, but I hadn't it checked when I've got the results.


I hope this helps.

May 31, 2016 11:02 PM in response to skesinis

I have found the same problem as skesinis in that my electricity bills look fine on the screen but if you try to print them,all characters are replaced with squares. Also, if I edit the PDF i.e. insert some text such as when it was paid and then save it, the resulting pdf is corrupt.


I have tried a few things. One was to save the file from a Chrome browser and that still had the same problems. I then tried loading in Windows 10 and printed it from there and it was OK. Another test was to load it into PDFPen Pro 8. I then exported it as a PDF/A-1b file format. That file prints fine with no problems.


The last two options are not a suitable solution but they do work.


I also tried a number of options in Preview using different Quartz Filters but none of them worked.


I suspect it has something to with the embedded fonts in the PDF as it only happens from the PDFs from my energy provider and not from any others.

strange boxes showing up in PDF print and normal printing

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