iTunes Connection timeouts

I wanted to updated my iPhone 6 to iOS 9.0.2 but continuously getting error 3004. Apple Update logs and iTunes Diagnostics shows that my itunes application on windows 7 is unable to connect apple update servers and getting timeout. I have got clean windows Hosts file, no firewall active, DNS working fine and internet connectivity is also 100% okay. Still i dont know why i am getting this failure. Tried my new system aswell by installing fresh itunes and same problem is there. Tried connecting to 3 different networks and still issue is there.


iTunes Diagnsotics Log:

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP EliteBook 840 G1

iTunes 12.3.0.44

QuickTime not available

FairPlay 2.9.7

Apple Application Support 4.0.3

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 9.0.0.26

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 4.1.1.53


iTunes Serial Number 00000000595F9CFC


Current user is not an administrator.

The current local date and time is 2015-10-17 12:32:49.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.


Video Display Information


Intel Corporation, Intel(R) HD Graphics Family



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService 12.3.0.44 (x64) is currently running.

iTunesHelper is currently not running.

Apple Mobile Device Service service 3.3.0.0 is currently running.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name: {185FDD5A-50BD-47B5-B430-547B5C16A20E}

Description: Microsoft Virtual WiFi Miniport Adapter #6

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 05:00:00 1970


Lease Expires: Thu Jan 01 05:00:00 1970


DNS Servers:


Adapter Name: {7D66CFEF-2A05-4CFB-B134-71869DAC8A4F}

Description: Microsoft Virtual WiFi Miniport Adapter #3

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 05:00:00 1970


Lease Expires: Thu Jan 01 05:00:00 1970


DNS Servers:


Adapter Name: {F1F6490F-5C73-4828-870A-8924313E201C}

Description: Intel(R) Dual Band Wireless-AC 7260 #2

IP Address: 192.168.1.105

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Sat Oct 17 12:15:32 2015


Lease Expires: Thu Jan 01 05:00:00 1970


DNS Servers: 208.67.222.222

208.67.220.220


Adapter Name: {71C7F672-0523-4780-B2C9-FF7D8405385E}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 05:00:00 1970


Lease Expires: Thu Jan 01 05:00:00 1970


DNS Servers:


Adapter Name: {F222BAB0-981F-4E77-A5C2-79D6BB341694}

Description: Hillstone Virtual Network Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 01 05:00:00 1970


Lease Expires: Thu Jan 01 05:00:00 1970


DNS Servers:


Adapter Name: {E35D282D-5338-416B-8866-AC526D59038F}

Description: Intel(R) Ethernet Connection I218-LM

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 05:00:00 1970


Lease Expires: Thu Jan 01 05:00:00 1970


DNS Servers:


Adapter Name: {372C3C72-EDE9-4639-938F-A0B8C9EB6B07}

Description: VirtualBox Host-Only Ethernet Adapter

IP Address: 192.168.56.1

Subnet Mask: 255.255.255.0

Default Gateway: 0.0.0.0

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 01 05:00:00 1970


Lease Expires: Thu Jan 01 05:00:00 1970


DNS Servers:


Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No


Firewall Information


Windows Firewall is off.


Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was unsuccessful.

The network connection timed out.

Connection attempt to purchasing from iTunes Store was unsuccessful.

The network connection timed out.

Connection attempt to iPhone activation server was unsuccessful.

The network connection timed out.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2015-10-17 12:32:16.




iTunes Update Log:

[17:41:28.0494] amai: tss_submit_job_with_retry: TSS Connection attempt 1 of 3. (Will retry if TSS_ERR_SERVER_NOT_REACHABLE.)

[17:41:30.0298] amai: tss_submit_job: HttpQueryInfo returned 403

[17:41:30.0298] amai: tss_submit_job: HttpSendRequestExA failed 403

[17:41:30.0298] amai: tss_submit_job_with_retry: TSS Connection attempt 2 of 3. (Will retry if TSS_ERR_SERVER_NOT_REACHABLE.)

[17:41:30.0758] amai: tss_submit_job: HttpQueryInfo returned 403

[17:41:30.0758] amai: tss_submit_job: HttpSendRequestExA failed 403

[17:41:30.0758] amai: tss_submit_job_with_retry: TSS Connection attempt 3 of 3. (Will retry if TSS_ERR_SERVER_NOT_REACHABLE.)

[17:41:31.0219] amai: tss_submit_job: HttpQueryInfo returned 403

[17:41:31.0219] amai: tss_submit_job: HttpSendRequestExA failed 403

[17:41:31.0219] amai: AMAuthInstallRequestSendSync: failed tss submission: Server not reachable

[17:41:31.0219] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Server not reachable

[17:41:31.0219] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket

[17:41:31.0219] failed to personalize the restore bundle: Server not reachable

[17:41:31.0219] AMRAuthInstallDeletePersonalizedBundle

[17:41:31.0249] Restore completed, status:3004

[17:41:31.0249] Failure Description:

[17:41:31.0249] Depth:0 Error:Personalization failed

[17:41:31.0249] Depth:1 Error:Personalization failed

iPhone 6, iOS 9.0.2

Posted on Oct 17, 2015 12:52 AM

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iTunes Connection timeouts

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