iTunes Connection timeouts
I wanted to updated my iPhone 6 to iOS 9.0.2 but continuously getting error 3004. Apple Update logs and iTunes Diagnostics shows that my itunes application on windows 7 is unable to connect apple update servers and getting timeout. I have got clean windows Hosts file, no firewall active, DNS working fine and internet connectivity is also 100% okay. Still i dont know why i am getting this failure. Tried my new system aswell by installing fresh itunes and same problem is there. Tried connecting to 3 different networks and still issue is there.
iTunes Diagnsotics Log:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP EliteBook 840 G1
iTunes 12.3.0.44
QuickTime not available
FairPlay 2.9.7
Apple Application Support 4.0.3
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.0.0.26
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 4.1.1.53
iTunes Serial Number 00000000595F9CFC
Current user is not an administrator.
The current local date and time is 2015-10-17 12:32:49.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.3.0.44 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {185FDD5A-50BD-47B5-B430-547B5C16A20E}
Description: Microsoft Virtual WiFi Miniport Adapter #6
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:00:00 1970
Lease Expires: Thu Jan 01 05:00:00 1970
DNS Servers:
Adapter Name: {7D66CFEF-2A05-4CFB-B134-71869DAC8A4F}
Description: Microsoft Virtual WiFi Miniport Adapter #3
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:00:00 1970
Lease Expires: Thu Jan 01 05:00:00 1970
DNS Servers:
Adapter Name: {F1F6490F-5C73-4828-870A-8924313E201C}
Description: Intel(R) Dual Band Wireless-AC 7260 #2
IP Address: 192.168.1.105
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Oct 17 12:15:32 2015
Lease Expires: Thu Jan 01 05:00:00 1970
DNS Servers: 208.67.222.222
208.67.220.220
Adapter Name: {71C7F672-0523-4780-B2C9-FF7D8405385E}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:00:00 1970
Lease Expires: Thu Jan 01 05:00:00 1970
DNS Servers:
Adapter Name: {F222BAB0-981F-4E77-A5C2-79D6BB341694}
Description: Hillstone Virtual Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 05:00:00 1970
Lease Expires: Thu Jan 01 05:00:00 1970
DNS Servers:
Adapter Name: {E35D282D-5338-416B-8866-AC526D59038F}
Description: Intel(R) Ethernet Connection I218-LM
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:00:00 1970
Lease Expires: Thu Jan 01 05:00:00 1970
DNS Servers:
Adapter Name: {372C3C72-EDE9-4639-938F-A0B8C9EB6B07}
Description: VirtualBox Host-Only Ethernet Adapter
IP Address: 192.168.56.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 05:00:00 1970
Lease Expires: Thu Jan 01 05:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2015-10-17 12:32:16.
iTunes Update Log:
[17:41:28.0494] amai: tss_submit_job_with_retry: TSS Connection attempt 1 of 3. (Will retry if TSS_ERR_SERVER_NOT_REACHABLE.)
[17:41:30.0298] amai: tss_submit_job: HttpQueryInfo returned 403
[17:41:30.0298] amai: tss_submit_job: HttpSendRequestExA failed 403
[17:41:30.0298] amai: tss_submit_job_with_retry: TSS Connection attempt 2 of 3. (Will retry if TSS_ERR_SERVER_NOT_REACHABLE.)
[17:41:30.0758] amai: tss_submit_job: HttpQueryInfo returned 403
[17:41:30.0758] amai: tss_submit_job: HttpSendRequestExA failed 403
[17:41:30.0758] amai: tss_submit_job_with_retry: TSS Connection attempt 3 of 3. (Will retry if TSS_ERR_SERVER_NOT_REACHABLE.)
[17:41:31.0219] amai: tss_submit_job: HttpQueryInfo returned 403
[17:41:31.0219] amai: tss_submit_job: HttpSendRequestExA failed 403
[17:41:31.0219] amai: AMAuthInstallRequestSendSync: failed tss submission: Server not reachable
[17:41:31.0219] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Server not reachable
[17:41:31.0219] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
[17:41:31.0219] failed to personalize the restore bundle: Server not reachable
[17:41:31.0219] AMRAuthInstallDeletePersonalizedBundle
[17:41:31.0249] Restore completed, status:3004
[17:41:31.0249] Failure Description:
[17:41:31.0249] Depth:0 Error:Personalization failed
[17:41:31.0249] Depth:1 Error:Personalization failed
iPhone 6, iOS 9.0.2