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Level 1

12 points

Cannot sign in to AOL email after upgrading to El Capitan OS

After upgrading my Macbook Air (early 2014) OS to El Capitan version 10.11 I am unable to sign in to my AOL email account. I keep getting a response that the server cannot verify my account sign on or password. Have checked my password multiple times to make sure it is correct. There is no problem using the password when I sign in to AOL Mail through the AOL website on Safari. My mail app on the iPhone is working fine with the sign on and password. Suspect this is a problem with El Capitan and AOL. I also have email accounts for gmail and yahoo, and they are working fine in Mail, just AOL is having the problem. Any idea how to resolve this?

MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11)

Posted on Oct 20, 2015 6:41 AM

Best reply

TJHokieTiger

Level 1

9 points

Posted on Jan 21, 2017 4:34 PM

Here's another possible solution to the AOL Messages account problem. I too was getting the "Unable to verify account..." message. I had only used my AOL account for Messages in the past - not email. I spent hours trying to resolve this. I verified that I could log into AOL web page using my password, and even reset it, thinking that might help - it didn't. Then I actually went on to my AOL email account via the web ("Mail" button on the left), and it turns out that it had been deactivated for non-use! Logging into it on the web caused it to be reactivated and, hwa-laa, it started working. Even though I don't use it for mail, I guess it needs to be checked once in a while to stay active... Hope this might help someone else, as I did not see this solution in any of my searches.

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43 replies

kellejil

Level 1

10 points

Feb 22, 2016 1:10 PM in response to dealmaker

THANKS so much, worked perfectly

tbsschif

Level 1

8 points

Feb 29, 2016 12:07 PM in response to dealmaker

Thank You - finally - this solved my problem!!!

momeagle

Level 1

5 points

Feb 29, 2016 3:35 PM in response to appreciation11

Thank you! It worked for me.

Mar 18, 2016 5:36 PM in response to appreciation11

This actually worked! Thank you!!

wtsaila

Level 1

4 points

Mar 25, 2016 8:06 AM in response to R_55a

we are talking about using apple's mail program to access aol mail account.

Mar 29, 2016 2:38 PM in response to pxc4566

I fixed it by changing the Port in the Preferences - Accounts - (your specific AOL account) and Advanced. The port is now 143. Then my password was no longer there and I was again asked for my password. I entered it, closed the window, press Save. I went to Connection Doctor under windows and the connection spinned for awhile. Then it connected and now it's working.

Hope that helps

aperea19

Level 1

0 points

Apr 27, 2016 7:03 AM in response to pxc4566

I deleted AOL and recreated my account AND make sure that 2-factor authentication is turned OFF. To do this log in to AOL using AOL.com and go to options. Go to Account Info, and you will see 2-factor authentication. If it's on turn it OFF! When this security feature was turned on, I could not get my email on my phone or my MacBook! My problem is now fixed!

Ziatron

Level 5

4,186 points

Jun 19, 2016 11:23 PM in response to pxc4566

I can no longer send email.

1) Verizon tells me they are switching our email account over to AOL.

2) Verizon tells me they have sold their landline business business to Frontier. ( They tell me I keep my Verizon email address.)

3) About two months after the transition from Verizon to Frontier I am no longer able to send Verizon email. ( I am still receiving Verizon email.)

4) Using Apple Mail, I tried to create a new AOL email account. It will not accept my login credentials. These are the very same credentials I use when I go to the AOL webmail page.

Oct 16, 2016 8:54 AM in response to R C-R

This solution turned out to be the only one that worked for me (I was having the same kind of Apple Mail issues after upgrading to El Capitan).

I had to reinstate the missing server account in Mail but the app finally accepted it after I did a Recovery mode restart, Disk Utility disk repair, and restart in normal mode.

sundine2

Level 1

4 points

Nov 22, 2016 5:36 PM in response to pxc4566

I have this same thing going on. It doesn't matter how I do it ...I can't add the account again after I deleted the aol account. My password had not changed and it works ok on my iPad and my iPhone...just not my mac. It is frustrating.

Nov 30, 2016 12:40 AM in response to pxc4566

I have a "verizon.net" mail address. When Verizon got out of the mail business, they gave their accounts to AOL mail. Trying to add the mail account in Sierra, I repeatedly got the "unable to verify..." message. I did the same things as everybody else, over and over, with the same results. Then, I tried something different: In the Add Account drop-down window, instead of clicking on the AOL button, I hit the button for Other Mail Account.... I filled in my account info in the Add a Mail Account drop-down, clicked Sign In --- and it WORKED!

LAGWAFIS

Level 1

4 points

Jan 22, 2017 10:14 AM in response to pxc4566

Had the same problem on my iPhone 6 after changing my AOL password. Turns out I had an email address from that aol contact list in my VIP LIST. Once I deleted this it worked.

Sep 1, 2017 5:02 AM in response to aperea19

This was the problem for me!!! I was pulling my hair out as to why my account wasn't working. Happened right after I thought to enable 2 factor. Def an AOL security issue. Thank you!!!!

Cannot sign in to AOL email after upgrading to El Capitan OS