You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Installed 10.11.1 update and crashed...

Wow My mac is dead! Just downloaded and installed 10.11.1 update. Rebooted then showed loading status bar about 75% way it disappeared then nothing!! Just the default grey screen nothing else, I rebooted with ⌘ + r keys and ran Disk Utility and had no errors..


Now what???!!!😢😕😠


Cheers ヅ,

Bill 

Wednesday, October 21, 20153:45 PM

iMac, OS X El Capitan (10.11), 27" Memory 16GB

Posted on Oct 21, 2015 12:47 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2015 1:25 PM

I rebooted up in Safe mode (shift⇧ key on boot up), I got a startup screen Saying "Now completing installation"?? WT??

It went through the final installation process... Checked the version installed yup 10.11.1. Looks good..
Rebooting... (Out of safe-mode)



It worked! Whoohoo... Wow Thank you lord... 🙂

13 replies
Question marked as Top-ranking reply

Oct 21, 2015 1:25 PM in response to William @ Quebec

I rebooted up in Safe mode (shift⇧ key on boot up), I got a startup screen Saying "Now completing installation"?? WT??

It went through the final installation process... Checked the version installed yup 10.11.1. Looks good..
Rebooting... (Out of safe-mode)



It worked! Whoohoo... Wow Thank you lord... 🙂

Oct 21, 2015 3:02 PM in response to William @ Quebec

I also had a similar install problem this afternoon on my Mac Pro late 2013. Would not complete the 10.11.1 installation. Took numerous restarts to even get a screen. Connected a wired keyboard to get past login screen. Does show 10.11.1 as current version, but now acting somewhat flaky with jerky response and even locking up after starting MS Word 2016.



I'd recommend people not to install this update at this point. I may try doing safe mode thing and see if that helps. May also try stand alone installer if it will let me reinstall. If anyone has any other suggestions, please respond.



Thanks


Paul

Oct 21, 2015 6:53 PM in response to William @ Quebec

Well, things seem a lot better now. I requested a recovery mode (cmd - r) after restarting, but it took a while for recovery screen to display. Anyway, I requested a reinstall of El Capitan which downloaded installer from internet. After download, it automatically restarted and began install, which took about 26 minutes. Then it restarted again, and everything came up fine. System shows 10.11.1 is installed. No problems now with flaky actions on screen, including Word 2016 now seems to starting up and running OK.


Don't know why previous 10.11.1 installs did not work, but recovery install did. Hope this fixes it.


Good luck to everyone else! :-)


Paul


p.s. I posting here since this was thread my original post was in.

Oct 24, 2015 1:47 PM in response to William @ Quebec

Just to give an update, even though I was able to get past the 10.11.1 install part, which seemed OK initially, I encountered other problems later while using other programs which caused 10.11.1 to become unstable. I didn't have this stability problem with original 10.11.0 install. I decided to revert back to a Yosemite backup for now and hope Apple will come out with another 10.11.x update that clears up these problems. Btw, I had to use a wired keyboard during time getting 10.11.1 to install. After getting basic install done, I was able to use wireless keyboard, but then ran into these stability problems.


Good luck to everyone else.


Paul

Nov 1, 2015 9:55 PM in response to William @ Quebec

I had the same problem. Installed update, hung at about 70%. After 4 hours decided to reboot, came to the login screen, and after entering credentials the busy mouse pointer stayed there forever. Booted to safe mode, reinstalled.

After several days I thought well, let's try again. >> Same result. This time I did have a TimeMachine backup, so I decided to restore from there. The system prompted that the chosen target disk would be formatted, and I clicked Ok. Result: not possible to erase disk. After which my complete disk was no longer visible (fusion disk). I ended up removing and rebuilding the virtual volume group entirely trough a command prompt, after which I did succeed in restoring my iMac to a workable state.

What I don't understand is why this update is still online. Yes, there are not that many people which posted this problem here, but then again, most probably won't go there. Definitely big minuses for reliability and service there Apple!

Installed 10.11.1 update and crashed...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.