The update to 10.11.1 is hanging after about 3/4 of the installation - what can I do???

The update to 10.11.1 is hanging after about 3/4 of the installation, all I can see even after 8 hours is an apple and an incomplete progress bar - what can I do???


I have tried different ways to restart my MacBook Air (2011), It always comes back into the hanging installation screen...

MacBook Air, OS X El Capitan (10.11.1)

Posted on Oct 21, 2015 10:01 PM

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79 replies

Nov 4, 2015 6:59 PM in response to cajuncool

unfortunatly it is not possible to know what is the reason and exactly what to do. I started here in this topic with this problem in my MacMini 2011, which runs only exclusively Apple software. I use this computer as a server machine and I have absolutly no other softwares installed and I had this problem, only at the 3rd try out was solved, without knowing what was the reason for the failure!


the other 2 computers, 2x MacBook Pro also 2011, my inclusive has a lot of try outs softwares and ******** installed I had no problems at all, at the first try out updated as a clean blue sky 🙂


what I still advice is to keep your system backup, if you have this hanging problem, don't loose more time - restore your system back, build a USB drive with the El Captain.dmg (Apple teach it, or googling) and install it from a clean formated hard drive. then you can restore back the Applications or user preferences as you like it from your backup.


<Edited by Host>

Nov 4, 2015 4:59 AM in response to miguel_forum

what I still advice is to keep your system backup, if you have this hanging problem, don't loose more time - restore your system back, build a USB drive with the El Captain.dmg (Apple teach it, or googling) and install it from a clean formated hard drive. then you can restore back the Applications or user preferences as you like it from your backup.

IMO, a recent bootable clone of a healthy volume is a much better backup. With SuperDuper!, I can restore my whole volume (220GB) in one go in about 30 min. Of course, the other way works, too, but it takes longer, seems like it's more work, and you have to pay more attention to what you're doing.

Nov 10, 2015 1:12 PM in response to franciscofrombaltimore

Hi Francisco,


Thank you for you tips. Unfortunatly I am not able to boot after the smc reset nor am I able to use internet recovery (When i try to use internet recovery it finishes the download with the spinning globe after which the screen briefly goes black and then returns to the infinite grey screen) {the same it does at the 3/4 point during normal boot}. I tried booting from a 10.11.1 usb which didnt work either and I was unable to find the 10.11.0 file somewhere else online (the mac i used was running on 10.11.1 already). Do you have any other suggestions?


Kind regards,

Pim

Nov 10, 2015 11:22 PM in response to papatpat

Hi papatpat,


Thanks for your suggestion. Unfortunatly the only difference when launching in Recovery Mode is that the installation progress bar shows up before I have to enter my log in credentials instead of after. The same issue occurs however, after about 3/4 of the progressbar the screen goes grey again and seems stuck forever. Any more suggestions?


Kind Regards,


Pim

Nov 13, 2015 10:03 AM in response to cajuncool

last time an os x update failed (progress got stuck) it was due to a faulty ram-module

i recommend to run hardware check tool on your machine

after i replaced the faulty ram it worked as expected


that being said, in this case i dont think its the hardware, when i click reboot in os x it basically doesnt shutdown clean but crashes and reboots from there, so I cant install any patches because it never goes there...

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The update to 10.11.1 is hanging after about 3/4 of the installation - what can I do???

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