QuickBooks for Mac and Mail problem

There is a QuickBooks function called Create Statements where you can send PDFs of statements by email. Recently it has stopped working. QuickBooks generates the emails for the statements but the PDFs are not attached. I can print the statements but I can not have them automatically attached to separate emails. I have reinstalled Quickbooks but the problem still persists. It worked up until recently. I have multiple versions/years of QuickBooks and all now have this problem so I am guessing it is the Mac OS or Mail. I am running OS 10.11.1 on a MacBook Pro 13-inch, Mid 2012.

Thanks for your time.

Ted

MacBook Pro, OS X El Capitan (10.11.1), none

Posted on Oct 22, 2015 7:11 PM

21 replies

Oct 24, 2015 8:08 AM in response to howarduns

Thanks for all the help. Can I create a bootable disc of an older OS and just start my computer in the older OS? Can I get just the older OS from Time Machine or can I get it from Internet Recovery? Does it have to be an external disc or can I make a partition on my internal disk?

Thanks,

Ted

Csound1

Level 9

60,063 points

Oct 24, 2015 8:35 AM in response to inididididididid

Yes you can, as many versions of OS X as you need (on separate disks or separate partitions on one disk) USB2 connected drives will be a bit sluggish, USB3, Firewire or Thunderbolt connections will be as fast or faster than your internal drive.

Oct 24, 2015 9:24 AM in response to Csound1

Okay! I am not clear on how to retrieve just the OS and not all the data from Time Machine. Will it be obvious when a step through it?

Csound1

Level 9

60,063 points

Oct 24, 2015 3:43 PM in response to inididididididid

You can't, and I did not suggest that you do, restore the backups, data and all to external drives, make a new account in QB and enter whatever you want to.

Oct 24, 2015 5:38 PM in response to Csound1

Mission accomplished. Thanks for all of your help. In recovery mode, one of the options is to recover your OS from Time Machine but I could not get it to work. It kept saying that there was not enough space even though I kept increasing the space in the HD partition. So I restored OS X 10.7.5 which was the stock OS of my 2012 machine. I had trouble finding an upgrade to OS X 10.10 online but found it in my App Store Purchased tab. So I can now boot to Yosemite or El Capitan. In Yosemite, I can go to my Apps in the El Capitan volume and open QuickBooks and its data there. Most importantly, my functionality is backed and the problem is solved! Thanks again.

Ted

Csound1

Level 9

60,063 points

Oct 24, 2015 6:46 PM in response to inididididididid

You're welcome.

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QuickBooks for Mac and Mail problem