iCloud won't install on Win7 x64

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Level 1

2 points

iCloud won't install on Win7 x64

iCloud won't install on my Win7 x64 PC.

I've been running iCloud with no issues until I tried to update to v5 this morning. When I try to install I get the following error:

I have uninstalled iTunes and iCloud completely and reinstalled iTunes.

iCloud works fine on another one of my nearly identically configured PCs .

I don't know what the Windows Media Feature Pack is, but I've never had it and don't believe I need it. It isn't installed on the other PC that is running iCloud.

Any suggestions for troubleshooting?

iCloud for Windows-OTHER, Windows 7

Posted on Oct 23, 2015 1:50 PM

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Answer 1

elprice7345 Author

Level 1

2 points

Nov 4, 2015 4:04 PM in response to elprice7345

Any help?

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Answer 2

elprice7345 Author

Level 1

2 points

Nov 23, 2015 9:54 AM in response to elprice7345

Still waiting. Any help?

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Answer 3

g3ne01

Level 1

10 points

Nov 25, 2015 12:09 PM in response to elprice7345

I have same exact issue! I found a solution based on Windows 10 but I have yet to try it. Will update if I do. I need to sleep now though.

You need to search Windows Features in start menu and re add Windows Media Player. Per this link Can't install iCloud 5

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Answer 4

elprice7345 Author

Level 1

2 points

Nov 25, 2015 12:16 PM in response to elprice7345

Thanks g3ne01! That was my problem!

The Windows Media Player feature was turned off on the problematic system, but turned on for the working system.

Both systems worked fine before the iCloud update. I don't know why this became a requirement in iCloud v5. Hopefully Apple will remove it in a subsequent update.

FYI - You only need to turn on WMP. Windows Media Center isn't required.

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Answer 5

ilev5723

Level 1

14 points

Nov 25, 2015 11:33 PM in response to elprice7345

This doesn't help me. I can't re-install WMP.

Next thing you know iCloud will require installing Flash Player and Silverlight.

Still no answer why a storage/backup service needs WMP.

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