'filter' failed when printing on Epson AcuLaser CX17WF

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Level 1

9 points

'filter' failed when printing on Epson AcuLaser CX17WF

I have an Epson AcuLaser CX17WF and recently upgraded my laptop to El Capitan (OS X 10.11). Since then, I cannot print anymore and constantly get the message "'filter' failed".

I have the same message on another Mac with El Capitan.

I have tried to "reset the printing system", manually configure printer, remove it, reinstall it, but nothing works.

The printer always installs successfully (green dot) and seems fine (also when I go to the http interface of the printer everything looks fine and "ready to print"), but when trying to print, it starts then fail with that message.

I checked the cups error_log and found this:

D [28/Oct/2015:21:11:17 +0100] [Job 2] PID 825 (/usr/libexec/cups/filter/sehk3ap) crashed on signal 11.

Can anyone help ? Thanks !

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 28, 2015 1:26 PM

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Answer 1

Oct 28, 2015 2:55 PM in response to Bastien78

The workaround until Xerox updates their drivers is to turn off rootless. Among the several Xerox threads here:

Re: xerox driver Workcentre 6015 for OS X 10.11?

Hope this helps.

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Answer 2

Bastien78 Author

Level 1

9 points

Nov 1, 2015 9:59 AM in response to John Blanchard1

Thx for the help, but it didn't work 😟

I still get the error. We can see that System Integrity Protection is disabled.

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Answer 3

profkim

Level 1

5 points

Nov 8, 2015 12:52 PM in response to Bastien78

I have experienced the same with my CX17NF. I contacted the Epson and they told me that there is no solution until the printer driver is upgraded to be compatible with El Capitan.

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