iPhone 6 cracked screen and bent?

Shattering the screen can also damage the very intricate electronics inside the phone. It may not be as simple as just replacing a screen, even though that's what it might look like to the blind eye. It sounds like that's what happened here. If the technician told you he's unable to replace the screen, then you'll have to accept his EXPERT opinion and you can buy an out of warranty replacement of the whole phone. As far as the phones bending, ALL thin smartphones bend, not just Apple's. However, the amount of force required to bend the phone is actually a LOT, is definitely NOT usual wear and tear, and therefore voids the warranty. You can use your favorite search engine to find articles about how much force is actually required to bend various manufacturers smartphones. Again, you can buy an out of warranty replacement for your phone. Those are your options.

Best,

GDG

Even if they replaced the screen...the main factor is that the phone won't pass their calibration test because there is an abnormality causing it to fail. Therefore you will have a brand new non-functional screen in which you paid for nothing.

Pattik66 wrote:

Not my only options because we have insurance through Sprint, but the deductible is $200(don't get me started on that 🙂.Anyway, there wasn't anything else wrong with it. My daughter brought it to three other third party repair places who said it is NOT bent at all. I won't bring it to a third party, because of warranty, but interesting nonetheless. But even if other things are wrong with it, why can't they just replace the screen? I'm not asking for anything else. I could try another Apple store, I suppose.

Apple will not just replace a screen if they have determined that will not fix the actual diagnosed issues or damage. If they've determined that something other than just the screen is the problem, they'll offer to either repair that or replace the device, or you can keep it as is. But they won't just replace a part on your demand when they've determined that will not solve your issue (too much opportunity for blame and misunderstanding going down that route - it puts any business in a very uncomfortable position to base repairs on client's own uninformed diagnosis of something). .

Pattik66 wrote:

Anyway, there wasn't anything else wrong with it. My daughter brought it to three other third party repair places who said it is NOT bent at all.

I hope, for your sake, that none of the 3rd party repair places physically opened it up. If they did, Apple won't touch it.