You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

OS X El Capitan: Parental Controls NOT working

Using a managed account, and selecting "only allow these websites", when managed/ or Admin user logs out and then back in and parental controls are opened by ADMIN account, "try to limit access to adult websites" is selected. MBP restarted, ADMIN goes back into managed account and selects only allow...and same thing happens....also if I enter specific websites that are NOT to be accessed at all under "Custom" these websites disappear next logging from ADMIN or Managed account.....Parental Controls worked fine with Yosemite....Can anyone help?

Posted on Oct 29, 2015 1:45 PM

Reply
185 replies

Jan 13, 2016 6:43 PM in response to DirtyDawg

I am having the same problem with accessing Google doc. For mine I got it to display the docs but when you open it Safari freaks out and ends up crashing. They seriously need to fix the google docs interface. Lots of educational facilities use it for under-age children and parents should be able to restrict the rest of the internet and allow the education sites.

Jan 19, 2016 7:19 AM in response to pinkstones

So I have had these same issues with settings not saving, apps not working despite being allowed. I was on the apple support for 6 hours one day, 4 the next. reinstalling OS and eventually erased whole hard drive and manually brought back files. This fixed a lot of the saving setting issues and got the apps that weren't working despite being enabled to work. I was having to enter my admin password every time my son tried to open the already enabled apps. Well now there is another issue: websites I have repeatedly allowed come up as not allowed by parental controls. So much time and effort on this mess. I am dealing with a senior advisor who sends to engineering and gets back with me to keep working on it. They say they have no record of this being an issue. Please call in to support and get help as it may help you. If after some simple trouble shooting and plist file deletions don't work, ask for a senior advisor straight away. Apple needs to hear us and get this fixed.

Jan 19, 2016 7:42 AM in response to W4RH34D

I don't have 10 hours of time to spent on the phone with Apple. Just because I call, it doesn't mean they will fix it immediately. I leave feedback all the time, through feedback assistant and the website. Updates usually have months of betas. iOS 9.2.1, iOS 9.3, OS X 10.11.3, and 10.11.4 are ALL betas, and there's no fixes for these issues. iWork for iCloud was a in beta for years...

Jan 19, 2016 7:52 AM in response to LukeLindblom

yea I don't have 10 hours either. lost a whole weekend with the family so the kids can use the computer. still not right. Im an advanced practitioner in medical field, not computer person. feedback assistant sounds great. just learned about that thanks to you:) coming from pc dell land I found the apple folks to be quite helpful. maybe it won't get fixed but figured if more call, it cant hurt. every advisor I spoke with said this issue is not even on the radar. if that is the case I guess they wont fix it. do you think that relative to how many apple users there are in the world versus how many have this problem, the number is too low (even though it may be a few hundred or more) to show up on the radar? in other words, maybe it isn't a big enough problem for them. It is crippling for those of us who have it. so that's why it seems like the more that tell them in whatever means is convenient to them, the better off we are. Has anyone used the Intego Content Barrier for Macs? perhaps that is a better option-or will that be plagued with more problems? any computer talented people have some input on that....??

Jan 19, 2016 8:11 AM in response to kimberly254

I haven't used that, but we are I am using K9 web protection now. It is free, and seems to work fairly well, but it blocks a lot of system processes from accessing the internet. I repair computers, but I've never tried Intego Content Barrier. At least not yet... Since the parental controls (or family safety) in Windows 10 is useless too, I pretty much completely use K9. I just hope Apple fixes their built in settings. It it's not going to work, I assume just remove it from System Preferences altogether...

Jan 19, 2016 8:40 AM in response to LukeLindblom

I wonder how much of the pain some users are feeling is self-inflicted.


I don't have small kids anymore (they are now adult), so I hadn't tried Parental Controls. I did set up a few limitations for the guest account just to see how they would work and they worked as expected - limiting access to websites, or the specific movies or books in the itunes store was as it was supposed to be.


Most of the problems in El Capitan are due to one of two things - old incompatible software; or "cleaners" and antivirus. The latter may give the user a false sense of security, but they basically tend to cripple your mac and do nothing useful whatsoever.

Jan 19, 2016 8:48 AM in response to Luis Sequeira1

I do not have an antivirus on my Mac. One of the most heavily advertised features of an Apple computer is its resistance to PC viruses, which I a lot of experience with. I am not using outdated software either. The reason this post is here is because of issues with 10.11 El Capitan, which was released in September 2015. I have had the problem with at least 5 Macs. The main problem for me is the "allow access to only these websites" bubble won't stay selected.


There are obviously issues in the code, because the issue is slightly different for everybody. I don't use cleaners either. The best way to clean a Mac is to restart it. http://osxdaily.com/2016/01/13/delete-temporary-items-private-var-folders-mac-os -x/ . I just hope Apple can fix the issue. It would be so easy for them! I have formatted hard drives and reinstalled OS X too. I just wish the parental controls were the same as Yosemite.

Jan 19, 2016 9:09 AM in response to LukeLindblom

In our business due to compliance regulations (even if we disagree) we have to have 2 way firewall and antivirus.


So the biggest issues with Parental Controls are:


It does not remember settings for access control on applications.

Printer Proxy shows up every time theres a print even if it has been allowed in parental controls.

Application icons duplicate in simple finder.


These sound like small issues, but these are feature breaking issues when you restrict access to terminal in the settings of parental controls but people can still run it.

Jan 19, 2016 9:22 AM in response to W4RH34D

In my limited testing, I could not reproduce any of this. I limited the applications and websites the guest account on my mac is allowed to access and sure enough these limitations were enforced; plus they stuck through multiple logins and a restart of the machine.


I disallowed Terminal and trying to open it brought a dialog requiring an admin user and password with the options to cancel, allow once or allow always - the only caveat I noticed was that "allow once" here seems to mean allow for the current login session (not just launching the application once, as it may seem to mean).

OS X El Capitan: Parental Controls NOT working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.