"You must be connected to the Internet..." and I am.

I am having the exact same error/issue. Would love to get an answer! It is compounded by the fact there seems to be no rhyme or reason. Some play, some don't.

If I am going to be required to pay for a service, is it too much to ask that it work?

Matt Bieber wrote:

Apple Music had been working great for me, up until today. After playing music for a few hours this morning, I got an iTunes pop-up that stated my Apple Music session had expired. Signed out, signed back in and everything seemed ok, however whenever I click on a song in an Apple Music Playlist I get the message:

"You must be connected to the Internet in order to play Apple Music songs." I'm obviously connected as I can sign in, Safari loads fresh pages, and I can even play iCloud music that isn't on this machine as long as they aren't Apple Music playlists (I'm oddly even able to make songs available offline, but can't listen to them either).

OS X 10.11.1

iTunes 12.3.1

Any ideas?

Sounds like a time out for no activity somewhere along the line - or loss of a heartbeat - in the connection. Your logged in status exists in web data/cookies on you Mac and can get out of alignment with your actual status at the apple sites.

Same EXACT problem here! Only I'm not running a terminal session in the background. Apple Music worked beautifully until about 3 hours ago - then it disconnected me from my iCloud music list, and when I logged iTunes back in, it won't play any songs, giving me the "You must be connected to the Internet.." error message.

Nope, I'm new - switch to Mac after 25 years on a PC. Haven't used a Mac since grade school.

Compared to Windows, this is minor. Smoke would literally have to be coming out of the back of the machine for it to be a comparable issue - and I'm speaking as a former sysadmin, not a clueless end user.

timventura wrote:

Nope, I'm new - switch to Mac after 25 years on a PC. Haven't used a Mac since grade school.

Compared to Windows, this is minor. Smoke would literally have to be coming out of the back of the machine for it to be a comparable issue - and I'm speaking as a former sysadmin, not a clueless end user.

Then you know it possibly is something with the server setup at apple and apple should get feed back on it. AT one company users with broadband working from home would lose their connection between 15 and 45 minutes max -- tech and I discovered that if I opened a windows command session and set up a constant ping a server loop address - the session stayed up without fail. Administrator never bother to try and find out what the problem was in the setup.

Same issue. EXTREMELY FRUSTRATING.

Apple Music Help on Twitter has been friendly but their DM suggestions were nothing I had not tried multiple times earlier today. (Sign out, sign in, reboot, create new iTunes library, different network, different DNS server).

Issue still remains. Nothing plays but iTunes is with 100% certainty connected to the internet as I can browse Apple Music and iCloud Music library still syncs ok between devices.

I can't believe I was stupid enough to upgrade to El Capitan in the first place, and then make the same mistake again with a clean install.

El Capitan

- Breaks Apple Remote Desktop

- Won't work with Thunderbolt monitor built-in Ethernet.

- DNS is completely broken (p.s., flushing DNS Cache doesn't help, rebooting router doesn't work, deleting plists doesn't help, nothing works)

- Apple Music can't figure out I have a valid Internet connection.

- System Preferences crashes on an hourly basis.

Oh, and by the way, I have a brand new MacBook Air and the latest AirPort extreme. You would think that this combination of hardware would make it into Apple's automated test cases.

#Extremely-Disappointing, #The-New-Windows-Vista, #Google-Is-the-next-Apple

I don't now what made me try this, but I logged out of iTunes and back in. fixed everything.

😕

I logged out & back in twice - nothing the first time, worked fine the second time.

awesome!

(remember when Apple used to make reliable software?)

😟