Apple TV 4: Siri is disabled and greyed out?

Hey guys, the answer is...

Settings--> Accounts--> iTunes and App Store--> Location--> Choose a supported location

It then asks you if you want to switch Siri on!

In fact, I have the same issue. You need to make sure that both language and location match. For example, if you live in France, Siri expects you to work in french, if you live in Germany, language in German... If y do not use the iTunes store, then you can just make sure you are logged out from the iTunes Store and you can set all the settings the way you want. If you use iTunes, it will reset everything next time you log in to either rent or buy anything on the AppleTV.

It kind of ***** as I live in Germany and I speak english. I can do this with the iPhone and iPad, but it seems to have an issue on AppleTV. I have a case open since Saturday with Apple and I am waiting for some feedback.

I assume the issue is because they expect Siri to search the music and movie store in the language it is set on, Apple should be able to resolve this as it has all the language recognition in all languages... hopefully it is in the works.

Finally! Someone that really know where to change the settings if you are in a (yet) supported Siri region.

Annoying with all the mouflon copying text from apple. Sure we have red it. But changing language or region do do not change the gray setting of Siri.

Changing the Location in Setting -> Account -> iTunes and Apps Store -> Location Do help!

Many thanks cmetzbower!

Thank you!! it worked for me!!

Why is Siri connected to iTunes & App Store account location? Why not just language? This is a major error from Apple in my opinion.

I live in Norway; and would be fine speaking English to Siri; but now I can not use Siri and also be connected to App Store.

Actually; you should add Siri language as an option; and not involve language in UI and location of iTunes/Appstore account at all. That would make the AppleTV4 really shine!

Hi,

I have the same problem, and I'm in France.

There seems to be a workaround.

I was forced to switch my system to French to enable Siri.

However, if I speak to Siri in english she responds.

Short sentences, but it works for me.

I hope they fix this soon. Siri was the big selling point for me!

I just got my new Apple TV and I have the same problem (in Norway).

If my iTunes account region is set to Norway, then Siri is not available.

Change it to USA, then it works. But then I can't use Apple Music, etc.

Apple, fix! Now! I want to use Siri in English from Norway, as I do with my iPhone.

3DLeif wrote:Apple, fix! Now! I want to use Siri in English from Norway, as I do with my iPhone.

This is a user-to-user technical support forum. Apple is not reading here. Submit your feedback to Apple here:

http://www.apple.com/feedback

Siri on the ATV 4 is not the same as Siri on an iPhone. Siri on an iPhone uses Apple's servers to parse your requests. That's why it requires a data connection to work. Siri on the ATV 4 gets all its processing done on the device itself. Therefore, there's a lot more work to be done to make sure it understands pronunciation as it can't rely on the huge database that the iPhones do. So, "now" is not likely.

Thanks for the link. I have submitted my feedback through that form now.

I don't care how Siri works under the hood or if it's a lot of work. I just want everything work yesterday 🙂

I have gone so far as to call Apple. 1st level could not resolve. Sent ticket to second level. Second level told 1st level to ask the customer this, this and this (this is such bad customer service) instead of just asking me directly. I was asked to check the following....

"The engineers wanted me to check some settings on the Apple TV with you, can you check the settings below on the Apple TV and let me know if you still have an issue?

System language, Region format and iTunes Store account Location must all be set to English to be able to use Siri in English. "

How does one set a location to English? Isn't "English" a Language and not a country?

I live in Germany. I have an ITunes account in Germany because it is where my Visa card is registered. Using US, or UK, is not accepted by ITunes as my Credit card is a GERMAN. So I have no choice to use the German ITunes. If I switch everything to English and UK or US, it works. But then nothing else does basically.

The advertisement states that in 8 countries Siri would work. It did not say I had to be able to speak the local language. I assumed that I could use English as it is available in the US and UK. Why restrict it to only English only English speaking countries?

Anyway, So now Siri is set to German. Siri doesn't understand me because of my terrible accent. My wife, who is German, gets a kick out of me yelling obscenities at Siri in German. Well at least she is happy.

i have same problem so what to do?

The answer is that Siri works only in the language of the Appstore & iTunes account you are logged in with, and that language also needs to be the language of the Apple TV (and obviously a supported country / language).

This is annoying and different than the behaviour on iOS.

Why is it? My best guess is that Siri on TvOS obviously utilises a lot of App Store / iTunes meta data (actors, etc). This data won't be available in English (for example) if you are logged into the German store. Hence they don't allow this combination as it will break some of the functionality.

Annoying, but I think this may not change.

Hi,

Im in Israel.. and Siri not working at all!

Any suggestion

Thanks

Not available for your location...

About Search on your Apple TV (4th generation) - Apple Support

Here's where you can use Siri

Siri is currently available on Apple TV (4th generation) in these languages and countries: English (Australia, Canada, UK, US), German (Germany), French (France), Spanish (Spain), Japanese (Japan).*