You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: dmhanratty
dmhanratty Author
User level: Level 1
6 points

Emailing a pdf with hyperlinks...

How in the heck do I email a pdf file that has hyperlinks?

Everytime I try it has no hyperlinks.

I dont want the people I am sending the email to, to have to open the file up in acrobat reader to use the hyperlinks.

I want them to look at it in their mail program and when the click the starburst I want it to take them to the webpage.


Starting to get frustrated because the person who I did this for is able to do it themselves in their windows program (cant remember which one) but me I cant seem to figure it out. He told me how he did it, but its irrelvant because the program he used on his ibm I dont have.


any suggestions?

iMac, OS X Yosemite (10.10.5)

Posted on Oct 31, 2015 10:42 AM

Reply
18 replies
User profile for user: rccharles
rccharles
User level: Level 6
12,963 points

Nov 2, 2015 2:46 PM in response to dmhanratty

I'm thinking it could be an issue with the receivers computer. Did you try it with just one person? Try with someone else. I downloaded acrobat reader. Acrobat reader lets you block web sites from pdf documents. Maybe this user has blocked web sites. There are options to allow and prevent web access. Could be the user allows some not others.



I download the file. Links worked in preview and acrobat reader. Use apple mail 8.2 on 10.10.5 for sending. Sent to myself . For receive on 10.10.5, I used thunderbird as email client. Worked in acrobat reader. Acrobat reader showed complete links. Also, used mail reader on iPhone 4 with ios 7.1.2. Links worked. Anyway, I could not recreate the problem.


So, what system and os and mail reader and pdf viewer is this other [ failing ] user using? Person owes you a beer if other use is problem. If this person is using an ibm computer, it is very old. IBM stop selling pc a while ago. 2004? an old computer with an old web browser cannot read a modern web page. Could be reason too.


I suggest you find some other user to send the document.


some screen images after I blocked site in acrobat reader.


User uploaded file


User uploaded file


R

Reply
User profile for user: rccharles
rccharles
User level: Level 6
12,963 points

Oct 31, 2015 1:22 PM in response to dmhanratty

I don't suspect it is a mail problem. More likely, it is how you are putting the link in your pdf document. I suspect you somehow got a local link. That is the link starts with file: or a partial web link, like "/thread/7315197" instead of the complete "https://discussions.apple.com/thread/7315197"


In acrobat reading, I seem to recall when you hover the mouse over a link, you can see where it is going. Does the web address look valid? Do you have another computer you can seen the email too. Does the link where there?


Does your isp support sending from a web browser? You could try sending via a web browser.


You could zip the file before sending. Right click on the file & pick compress to zip.

Reply
User profile for user: dmhanratty
dmhanratty Author
User level: Level 1
6 points

Oct 31, 2015 12:48 PM in response to rccharles

OK. I made the flyer in acrobat pro, they point to a website and they do work In acrbat. My problem happens when I try to put it in an email. The hyperlink don't work as you are looking at it in Mac mail. if I download the file and open it on my desktop they are all good. I need the hyperlinks to work in the mail program Customers won't take the time to download just for a hyperlink on a lyer.

Reply
User profile for user: Csound1
Csound1
User level: Level 9
60,015 points

Nov 1, 2015 7:37 AM in response to dmhanratty

dmhanratty wrote:


ok. Your newsletter isnt read while in email program though is it? People probably download it and then read it. Mine works if you do that, but I want the links to be clickable while you are looking at it in the email program.

Did you actually read what I wrote?


The links work just fine in Mail (and in Mail's preview).

Reply
User profile for user: dmhanratty
dmhanratty Author
User level: Level 1
6 points

Nov 2, 2015 10:41 AM in response to Csound1

Yes, I did actually read what you wrote. I just am having a hard time believing you are able to do what I am trying to convey. I have been researching this all weekend and there has been several people with the same issue. I was just trying to make sure we were talking about the same thing. I still dont think we are.


My hyperlinks work perfectly fine when my file is opened in Acrobat. So why would there be no hyperlinks when I try to email?


This is a flyer with pictures on it, the pictures take the reader to different webpages (all links work). I put it in mac mail program and email it off, the file is there but the hyperlinks that are embedded in the file no longer work. Anyone know why? or how to solve this issue.

Reply
User profile for user: dmhanratty
dmhanratty Author
User level: Level 1
6 points

Nov 2, 2015 12:59 PM in response to rccharles

rccharles wrote:


1) Could you post this file somewhere where we could look at it? dropbox.com box.com


2) Send it by some other means. Get a gmail account. Use a web browser to send the file. See if it works or not.


3) Try the zip thing. See above.


R


I put it in dropbox

https://www.dropbox.com/s/6y5ls68ifczskni/YellowheadFlyer_side2LowRes.pdf.zip?dl =0


The file was created in Illustrator CS4 & I made it a pdf file. Then I created the hyperlinks in Acrobat pro CS4.

It just doesnt make any sense to me why it wont stay open in mac mail and have the hyperlinks active.

I can see the flyer just fine just no links

Reply
User profile for user: dmhanratty
dmhanratty Author
User level: Level 1
6 points

Nov 2, 2015 1:18 PM in response to rccharles

rccharles wrote:


Does your isp support sending from a web browser? You could try sending via a web browser.



I had tried sending it through Acrobat directly and the same thing seems to happen. I also tried sending it from one of my webmail accounts, same thing.


I was on line researching this, again, and someone was having the same trouble. They said that they believed it was a mac mail issue. But I dont have an ibm computer to try sending it from... :/

Reply
User profile for user: rccharles
rccharles
User level: Level 6
12,963 points

Nov 2, 2015 1:30 PM in response to dmhanratty

I want to do more looking, but at first pass, the downloaded version is working in preview.


As a workaround, you could send out the dropbox link.


Newer emailer will auto-upload a large file to the cloud the substitute in the link. I think the latest versions of mail have this option. This could be another workaround. Will take a look at this when I get the chance.

Reply

Emailing a pdf with hyperlinks...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up