ruthfromcentennial
Level 1 (11 points)

Q: Network Preferences Not Responding

I need help. Since upgrading to El Capitan 10.11.1, my System Preferences folder in my main account only opens to Network Preferences. The network preference settings are blank, and system preferences locks up. Wifi works, though. Here's what my screen looks like:

Screen Shot 2015-10-31 at 7.20.09 PM.png

 

I have tried:

1. Safe mode start up. System preference still freezes. And does't work after safe mode start-up.

2. Deleting com.apple.systempreferences.plist. Still freezes.

3. Starting guest user account. System preferences opens, but network settings are blank, and system preferences freezes in network pane.

4. Checking to see if 32-bit setting is checked. It is not.

5. Running console and pasting the error messages on another support thread. Crickets. No response. Here's the console readout again:

  • 10/31/15 7:24:48.305 PM com.apple.preference.network.remoteservice[2632]: objc[2632]: Class ANPTopLevelService is implemented in both /System/Library/PreferencePanes/Network.prefPane/Contents/XPCServices/com.apple .preference.network.remoteservice.xpc/Contents/MacOS/com.apple.preference.networ k.remoteservice and /System/Library/PreferencePanes/Network.prefPane/Contents/MacOS/Network. One of the two will be used. Which one is undefined.
  • 10/31/15 7:24:48.339 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_advancedMenu) outlet from (ANPNetworkController) to (NSMenu): missing setter or instance variable
  • 10/31/15 7:24:48.339 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_fillerButton) outlet from (ANPNetworkController) to (NSButton): missing setter or instance variable
  • 10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_mainTabView) outlet from (ANPAdvancedTabController) to (NSTabView): missing setter or instance variable
  • 10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_serviceImageView) outlet from (ANPAdvancedTabController) to (NSImageView): missing setter or instance variable
  • 10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_serviceNameField) outlet from (ANPAdvancedTabController) to (NSTextField): missing setter or instance variable
  • 10/31/15 7:24:48.442 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_tabViewWindow) outlet from (ANPAdvancedTabController) to (NSPanel): missing setter or instance variable

6. Reinstalling the Operating System. I STILL HAVE THIS PROBLEM.

7. I have an open support case and will be contacting support again. Fun. Not.

 

Macbook Pro, Retina, 13-inch, Late 2013.

MacBook Pro with Retina display, null

Posted on Oct 31, 2015 6:34 PM

by ruthfromcentennial,Solvedanswer
ruthfromcentennial ruthfromcentennial
Level 1 (11 points)
A:

This worked! I'm relieved! Because the next suggestion from the support desk was wiping my hard drive. I did receive one error message in deleting the system configuration file, which I pasted below. It did not stop me though. I just left that file in tact and deleted everything else that I could delete. Thank you, thank you, thank you, Linc. Please pass this on up the food chain. I think it will save many unnecessary headaches. Cheers!

Screen Shot 2015-11-02 at 4.15.59 PM.png

Posted on Nov 2, 2015 3:26 PM

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ruthfromcentennial

Q: Network Preferences Not Responding

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  • Helpful answers

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  • by Linc Davis,Helpful

    Linc Davis Linc Davis Nov 2, 2015 7:03 PM in response to ruthfromcentennial
    Level 10 (207,926 points)
    Applications
    Nov 2, 2015 7:03 PM in response to ruthfromcentennial

    Triple-click anywhere in the line below on this page to select it:

    /Library/Preferences/SystemConfiguration

    Right-click or control-click the line and select

              Services ▹ Open

    from the contextual menu.* A folder should open. Move the contents of the folder to the Trash. You may be prompted for your administrator login password. Restart the computer and recreate your settings in the Network preference pane.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

  • by ruthfromcentennial,Solvedanswer

    ruthfromcentennial ruthfromcentennial Nov 2, 2015 3:26 PM in response to Linc Davis
    Level 1 (11 points)
    Nov 2, 2015 3:26 PM in response to Linc Davis

    This worked! I'm relieved! Because the next suggestion from the support desk was wiping my hard drive. I did receive one error message in deleting the system configuration file, which I pasted below. It did not stop me though. I just left that file in tact and deleted everything else that I could delete. Thank you, thank you, thank you, Linc. Please pass this on up the food chain. I think it will save many unnecessary headaches. Cheers!

    Screen Shot 2015-11-02 at 4.15.59 PM.png

  • by OutFitters,

    OutFitters OutFitters Nov 7, 2015 3:12 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 7, 2015 3:12 AM in response to Linc Davis

    Appreciate it...I applied your process and everything is back up and running, thanks

  • by Lonestar1969,

    Lonestar1969 Lonestar1969 Nov 8, 2015 2:13 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 8, 2015 2:13 AM in response to Linc Davis

    Linc Davis

     

    Sir, you are awesome!  Thanks

     

    SPECOPS

  • by iqaluimmiut,

    iqaluimmiut iqaluimmiut Nov 12, 2015 6:13 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 12, 2015 6:13 PM in response to Linc Davis

    you are a legend!

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Nov 12, 2015 8:23 PM in response to Linc Davis
    Level 10 (207,926 points)
    Applications
    Nov 12, 2015 8:23 PM in response to Linc Davis

    In case anyone else running "El Capitan" finds this thread, my comment above should be revised as follows.

    Please triple-click anywhere in the line below on this page to select it:

    /Library/Preferences/SystemConfiguration

    Right-click or control-click the line and select

              Services ▹ Open

    from the contextual menu.* A folder named "SystemConfiguration" should open. Move the contents of that folder to the Trash, except the file with this name:

              com.apple.Boot.plist

    Leave that file where it is.

    You may be prompted for your administrator login password. Restart the computer and test.

    If there's no change, restore each of the items you deleted from a backup, overwriting the one that may have been created in its place.

    If the problem is resolved, you may need to recreate some of your settings in the Network and Energy Saver preference panes.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

  • by KVzcool,

    KVzcool KVzcool Nov 28, 2015 10:07 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 28, 2015 10:07 AM in response to Linc Davis

    Hi Linc, I've attempted your resolution, step-by-step, and still no success. After restart, clicking System Preferences returned me to the same blank Network Preferences page. Thoughts?

  • by KVzcool,

    KVzcool KVzcool Nov 28, 2015 12:00 PM in response to KVzcool
    Level 1 (0 points)
    Nov 28, 2015 12:00 PM in response to KVzcool

    Please disregard, Linc. I attempted it again and it worked.

  • by axelam,

    axelam axelam Dec 16, 2015 1:35 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 16, 2015 1:35 PM in response to Linc Davis

    Thanks a lot !! This worked like a charm

    Noticed the problem on 10.11.2

  • by Mtndrew,

    Mtndrew Mtndrew Dec 23, 2015 8:48 PM in response to axelam
    Level 1 (0 points)
    Dec 23, 2015 8:48 PM in response to axelam

    I was also having the exact same issue. Contacted Apple Support and headed down the same road as mentioned by others. Followed the steps to fix and it worked! Thanks for the help!!! It just required the right wording for the search in google to find this.

  • by martinfromexcelsior,

    martinfromexcelsior martinfromexcelsior Dec 25, 2015 1:54 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 25, 2015 1:54 PM in response to Linc Davis

    Thank you this helped me. Glad I finally found this thread!!!!!

     

  • by AussieAnno,

    AussieAnno AussieAnno Feb 6, 2016 5:25 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 6, 2016 5:25 PM in response to Linc Davis

    Thank you very much!  This fixed my issue as well...

  • by GROSSMANO,

    GROSSMANO GROSSMANO Mar 1, 2016 3:31 AM in response to ruthfromcentennial
    Level 1 (0 points)
    Mar 1, 2016 3:31 AM in response to ruthfromcentennial

    Thanks this worked . simple and effective  couldn't have worked this out on my own . Worked on Mac OS X 10.6.8.

    Thanks michael

  • by yogic2zones,

    yogic2zones yogic2zones Mar 2, 2016 9:46 AM in response to Linc Davis
    Level 1 (4 points)
    Mar 2, 2016 9:46 AM in response to Linc Davis

    Thank you for posting this solution, which works for me, but only for a few days.

     

    Do you have any idea of what can be done to prevent me from having to do this every couple days?

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