Network Preferences Not Responding

Question

Network Preferences Not Responding

I need help. Since upgrading to El Capitan 10.11.1, my System Preferences folder in my main account only opens to Network Preferences. The network preference settings are blank, and system preferences locks up. Wifi works, though. Here's what my screen looks like:

I have tried:

1. Safe mode start up. System preference still freezes. And does't work after safe mode start-up.

2. Deleting com.apple.systempreferences.plist. Still freezes.

3. Starting guest user account. System preferences opens, but network settings are blank, and system preferences freezes in network pane.

4. Checking to see if 32-bit setting is checked. It is not.

5. Running console and pasting the error messages on another support thread. Crickets. No response. Here's the console readout again:

10/31/15 7:24:48.305 PM com.apple.preference.network.remoteservice[2632]: objc[2632]: Class ANPTopLevelService is implemented in both /System/Library/PreferencePanes/Network.prefPane/Contents/XPCServices/com.apple .preference.network.remoteservice.xpc/Contents/MacOS/com.apple.preference.networ k.remoteservice and /System/Library/PreferencePanes/Network.prefPane/Contents/MacOS/Network. One of the two will be used. Which one is undefined.
10/31/15 7:24:48.339 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_advancedMenu) outlet from (ANPNetworkController) to (NSMenu): missing setter or instance variable
10/31/15 7:24:48.339 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_fillerButton) outlet from (ANPNetworkController) to (NSButton): missing setter or instance variable
10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_mainTabView) outlet from (ANPAdvancedTabController) to (NSTabView): missing setter or instance variable
10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_serviceImageView) outlet from (ANPAdvancedTabController) to (NSImageView): missing setter or instance variable
10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_serviceNameField) outlet from (ANPAdvancedTabController) to (NSTextField): missing setter or instance variable
10/31/15 7:24:48.442 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_tabViewWindow) outlet from (ANPAdvancedTabController) to (NSPanel): missing setter or instance variable

6. Reinstalling the Operating System. I STILL HAVE THIS PROBLEM.

7. I have an open support case and will be contacting support again. Fun. Not.

Macbook Pro, Retina, 13-inch, Late 2013.

MacBook Pro with Retina display, null

Posted on Oct 31, 2015 6:28 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,541 points

Nov 2, 2015 7:03 PM in response to ruthfromcentennial

Triple-click anywhere in the line below on this page to select it:

/Library/Preferences/SystemConfiguration

Right-click or control-click the line and select

Services ▹ Open

from the contextual menu.* A folder should open. Move the contents of the folder to the Trash. You may be prompted for your administrator login password. Restart the computer and recreate your settings in the Network preference pane.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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Answer 2

Nov 2, 2015 3:26 PM in response to Linc Davis

This worked! I'm relieved! Because the next suggestion from the support desk was wiping my hard drive. I did receive one error message in deleting the system configuration file, which I pasted below. It did not stop me though. I just left that file in tact and deleted everything else that I could delete. Thank you, thank you, thank you, Linc. Please pass this on up the food chain. I think it will save many unnecessary headaches. Cheers!

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Answer 3

Nov 7, 2015 3:12 AM in response to Linc Davis

Appreciate it...I applied your process and everything is back up and running, thanks

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Answer 4

Nov 8, 2015 2:13 AM in response to Linc Davis

Linc Davis

Sir, you are awesome! Thanks

SPECOPS

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Answer 5

Nov 12, 2015 6:13 PM in response to Linc Davis

you are a legend!

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Answer 6

Linc Davis

Level 10

209,541 points

Nov 12, 2015 8:23 PM in response to Linc Davis

In case anyone else running "El Capitan" finds this thread, my comment above should be revised as follows.

Please triple-click anywhere in the line below on this page to select it:

/Library/Preferences/SystemConfiguration

Right-click or control-click the line and select

Services ▹ Open

from the contextual menu.* A folder named "SystemConfiguration" should open. Move the contents of that folder to the Trash, except the file with this name:

com.apple.Boot.plist

Leave that file where it is.

You may be prompted for your administrator login password. Restart the computer and test.

If there's no change, restore each of the items you deleted from a backup, overwriting the one that may have been created in its place.

If the problem is resolved, you may need to recreate some of your settings in the Network and Energy Saver preference panes.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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Answer 7

KVzcool

Level 1

0 points

Nov 28, 2015 10:07 AM in response to Linc Davis

Hi Linc, I've attempted your resolution, step-by-step, and still no success. After restart, clicking System Preferences returned me to the same blank Network Preferences page. Thoughts?

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Answer 8

KVzcool

Level 1

0 points

Nov 28, 2015 12:00 PM in response to KVzcool

Please disregard, Linc. I attempted it again and it worked.

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Answer 9

axelam

Level 1

0 points

Dec 16, 2015 1:35 PM in response to Linc Davis

Thanks a lot !! This worked like a charm 😉

Noticed the problem on 10.11.2

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Answer 10

Mtndrew

Level 1

0 points

Dec 23, 2015 8:48 PM in response to axelam

I was also having the exact same issue. Contacted Apple Support and headed down the same road as mentioned by others. Followed the steps to fix and it worked! Thanks for the help!!! It just required the right wording for the search in google to find this.

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