Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Network Preferences Not Responding

I need help. Since upgrading to El Capitan 10.11.1, my System Preferences folder in my main account only opens to Network Preferences. The network preference settings are blank, and system preferences locks up. Wifi works, though. Here's what my screen looks like:

I have tried:

1. Safe mode start up. System preference still freezes. And does't work after safe mode start-up.

2. Deleting com.apple.systempreferences.plist. Still freezes.

3. Starting guest user account. System preferences opens, but network settings are blank, and system preferences freezes in network pane.

4. Checking to see if 32-bit setting is checked. It is not.

5. Running console and pasting the error messages on another support thread. Crickets. No response. Here's the console readout again:

10/31/15 7:24:48.305 PM com.apple.preference.network.remoteservice[2632]: objc[2632]: Class ANPTopLevelService is implemented in both /System/Library/PreferencePanes/Network.prefPane/Contents/XPCServices/com.apple .preference.network.remoteservice.xpc/Contents/MacOS/com.apple.preference.networ k.remoteservice and /System/Library/PreferencePanes/Network.prefPane/Contents/MacOS/Network. One of the two will be used. Which one is undefined.
10/31/15 7:24:48.339 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_advancedMenu) outlet from (ANPNetworkController) to (NSMenu): missing setter or instance variable
10/31/15 7:24:48.339 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_fillerButton) outlet from (ANPNetworkController) to (NSButton): missing setter or instance variable
10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_mainTabView) outlet from (ANPAdvancedTabController) to (NSTabView): missing setter or instance variable
10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_serviceImageView) outlet from (ANPAdvancedTabController) to (NSImageView): missing setter or instance variable
10/31/15 7:24:48.441 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_serviceNameField) outlet from (ANPAdvancedTabController) to (NSTextField): missing setter or instance variable
10/31/15 7:24:48.442 PM com.apple.preference.network.remoteservice[2632]: Failed to connect (o_tabViewWindow) outlet from (ANPAdvancedTabController) to (NSPanel): missing setter or instance variable

6. Reinstalling the Operating System. I STILL HAVE THIS PROBLEM.

7. I have an open support case and will be contacting support again. Fun. Not.

Macbook Pro, Retina, 13-inch, Late 2013.

MacBook Pro with Retina display, null

Posted on Oct 31, 2015 6:28 PM

Best reply

Linc Davis

Level 10

209,547 points

Posted on Nov 2, 2015 7:03 PM

Triple-click anywhere in the line below on this page to select it:

/Library/Preferences/SystemConfiguration

Right-click or control-click the line and select

Services ▹ Open

from the contextual menu.* A folder should open. Move the contents of the folder to the Trash. You may be prompted for your administrator login password. Restart the computer and recreate your settings in the Network preference pane.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

View in context

18 replies

Jun 23, 2016 3:49 PM in response to Linc Davis

This worked beautifully, but less than a week later, the problem has returned. And this is without making any changes to Network Preferences, all I did was view what the settings were. Now I'm back to the blank panel as shown in the initial posting of this problem. Also, it freezes System preferences and you have to force quit. So sadly, I guess I'll need to perform this interim solution if I have to change a network setting. Maybe we'll just have to wait until macOS Sierra comes out this fall. Even then, a clean install maybe necessary, so that the problem isn't pulled in from El Capitan.

StanAccy

Level 1

4 points

Aug 18, 2016 5:50 AM in response to yogic2zones

This also works for me but only for a short period - then the Network Preferences start freezing up again. Im on 10.11.6

Nov 7, 2017 5:16 PM in response to Linc Davis

Linc you're amazing. Thank you so much man.

Network Preferences Not Responding